Question 1

Making decisions on how to hold down the costs of materials and labor is the job of ______

Accepted Answer

A) each employee 
B) the CEO 
C) the accounts manager 
D) the operations manager 
A) each employee 
B) the CEO 
C) the accounts manager 
D) the operations manager

Question 2

Operations management is the management of the process that transforms resources into finished products.

Accepted Answer

A) True 
 B)False

Question 3

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

Accepted Answer

A) True 
 B)False

Question 4

What is TQM (total quality management)? What are the three tasks that companies adhering to TQM principles focus on?

Accepted Answer

Total Quality Management (TQM), or quali

Question 5

Intangibility refers to which of the following?

Accepted Answer

A) The attributes of a service that can be held or touched. 
B) The fact that services can't be held or touched. 
C) The physical features of a service layout. 
D) The characteristics that add value to a service. 
A) The attributes of a service that can be held or touched. 
B) The fact that services can't be held or touched. 
C) The physical features of a service layout. 
D) The characteristics that add value to a service.

Question 6

Because it uses a _____ approach, Burger King can encourage patrons to customize burgers and other menu items.

Accepted Answer

A) make-to-order 
B) make-to-stock 
C) customer ready 
D) build-your-own burger 
A) make-to-order 
B) make-to-stock 
C) customer ready 
D) build-your-own burger

Question 7

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

Accepted Answer

A) Purchasing 
B) Procurement 
C) Inventory control 
D) Warehousing 
A) Purchasing 
B) Procurement 
C) Inventory control 
D) Warehousing

Question 8

Describe each of the major types of facility layouts: process, product, cellular and fixed position.

Accepted Answer

F1F1F1S1F1F1F10The process layout grou

Question 9

In order to plan a plant's needed capacity, the operations manager must first estimate the selling price of its products.

Accepted Answer

A) True 
 B)False

Question 10

How does a Gantt chart work?

Accepted Answer

A linear representative of wor

Question 11

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

Accepted Answer

A) make-to-Order 
B) make-to-Stock 
C) just-in-time production 
D) both a and b 
A) make-to-Order 
B) make-to-Stock 
C) just-in-time production 
D) both a and b

Question 12

In calculating the quantity of products to be produced you should consider all except the following:

Accepted Answer

A) forecasted demand for your product. 
B) production output of your closest competitor. 
C) capacity of your production facilities. 
D) labor hours available. 
A) forecasted demand for your product. 
B) production output of your closest competitor. 
C) capacity of your production facilities. 
D) labor hours available.

Question 13

Calculating the capacity requirements of a proposed plan helps the operations manager determine how much the company must invest in building a plant.

Accepted Answer

A) True 
 B)False

Question 14

Mass customization combines the advantages of customized products with the advantages of mass production.

Accepted Answer

A) True 
 B)False

Question 15

The job of the __________ consists of all the activities involved in transforming a product idea into a finished product.

Accepted Answer

A) manufacturing manager 
B) conversion manager 
C) transformation manager 
D) operations manager 
A) manufacturing manager 
B) conversion manager 
C) transformation manager 
D) operations manager

Question 16

Welding can be dangerous and result in injuries to employees.As an alternative to having human welders, some companies use industrial robots.

Accepted Answer

A) True 
 B)False

Question 17

Following basically the same process that you'd use to buy a product on eBay, a(n) _____ manager uses the Internet to buy parts and supplies.

Accepted Answer

A) materials 
B) operations 
C) automation 
D) purchasing 
A) materials 
B) operations 
C) automation 
D) purchasing

Question 18

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

Accepted Answer

A) True 
 B)False

Question 19

When production processes reach a certain level of complexity, operations managers may use _____ charts to schedule activities.

Accepted Answer

A) Gantt 
B) PERT 
C) SCAT 
D) Rorschach 
A) Gantt 
B) PERT 
C) SCAT 
D) Rorschach

Question 20

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

Accepted Answer

A) True 
 B)False

Making decisions on how to hold down the costs of materials and labor is the job of ______

Operations management is the management of the process that transforms resources into finished products.

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

What is TQM (total quality management)? What are the three tasks that companies adhering to TQM principles focus on?

Intangibility refers to which of the following?

Because it uses a _____ approach, Burger King can encourage patrons to customize burgers and other menu items.

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

Describe each of the major types of facility layouts: process, product, cellular and fixed position.

In order to plan a plant's needed capacity, the operations manager must first estimate the selling price of its products.

How does a Gantt chart work?

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

In calculating the quantity of products to be produced you should consider all except the following:

Calculating the capacity requirements of a proposed plan helps the operations manager determine how much the company must invest in building a plant.

Mass customization combines the advantages of customized products with the advantages of mass production.

The job of the __________ consists of all the activities involved in transforming a product idea into a finished product.

Welding can be dangerous and result in injuries to employees.As an alternative to having human welders, some companies use industrial robots.

Following basically the same process that you'd use to buy a product on eBay, a(n) _____ manager uses the Internet to buy parts and supplies.

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

When production processes reach a certain level of complexity, operations managers may use _____ charts to schedule activities.

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters

Exam 8: Operations Management in Manufacturing and Service Industries

Making decisions on how to hold down the costs of materials and labor is the job of ______

Operations management is the management of the process that transforms resources into finished products.

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

What is TQM (total quality management)? What are the three tasks that companies adhering to TQM principles focus on?

Intangibility refers to which of the following?

Because it uses a _____ approach, Burger King can encourage patrons to customize burgers and other menu items.

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

Describe each of the major types of facility layouts: process, product, cellular and fixed position.

In order to plan a plant's needed capacity, the operations manager must first estimate the selling price of its products.

How does a Gantt chart work?

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

In calculating the quantity of products to be produced you should consider all except the following:

Calculating the capacity requirements of a proposed plan helps the operations manager determine how much the company must invest in building a plant.

Mass customization combines the advantages of customized products with the advantages of mass production.

The job of the __________ consists of all the activities involved in transforming a product idea into a finished product.

Welding can be dangerous and result in injuries to employees.As an alternative to having human welders, some companies use industrial robots.

Following basically the same process that you'd use to buy a product on eBay, a(n) _____ manager uses the Internet to buy parts and supplies.

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

When production processes reach a certain level of complexity, operations managers may use _____ charts to schedule activities.

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters