Exam 8: Operations Management in Manufacturing and Service Industries

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When starting or expanding operations, businesses in the service sector must make a number of decisions quite similar to those made by manufacturers.In particular, what are the four questions that managers must address?

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Which of the following is likely to be outsourced by a bank?

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PowerSki uses collaboration software to transmit design changes to its suppliers.

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Unlike Burger King, McDonald's prefers the _____ approach to making sandwiches.

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Make-to-order strategy is commonly used in such businesses as print shops.

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Which tool is best for diagramming complex schedules?

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The inventory?control method called _____ relies on a computerized program to calculate the quantity of materials needed for production and to determine when they should be ordered or made.

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When looking for a good site for a new Burger King, its planners often go by this catch phrase: "Through the light and to the right."

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Companies that use a just-in-time (JIT) production system:

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The Vermont Teddy Bear Company uses a product layout in the manufacture of its teddy bears.

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A(n)______team consists of individuals from different functional areas assigned to work together throughout the product development process.

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Keeping inventory levels too high costs money, while running out of it causes _____ to suffer.

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_____ refers to "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs."

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_____ is a manufacturing strategy whereby a firm produces products outside of its own plant.

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What three questions should be addressed during the first step in production planning?

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Gantt charts are useful when the production process is complex and activities are interrelated.

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Inventory control is sophisticated software used to reduce the likelihood that someone can steal materials from a company.

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As an operations manager at Century Unlimited Industries, Sylvia Moses uses basic MRP to focus on material planning and the more sophisticated system called _____ to help monitor resources in all areas of the company.

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When are fixed-position layouts used in manufacturing products?

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Businesses often find it easier to control production by locating plants fairly distant from customers.

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