Exam 8: Operations Management in Manufacturing and Service Industries

_____ includes all of the steps that a company takes to ensure that its goods and services are of sufficiently high quality to meet customers' needs.

In many companies, employees who perform similar jobs work in _____ to identify efficiency and to propose solutions.

How do CIM (computer-integrated manufacturing) systems expand the capabilities of CAD/CAM?

During tax season, business becomes so hectic that Quality Checked hires temporary workers to prepare returns in their homes.Because these people are contract?labor workers rather than employees, this practice is a form of outsourcing.

The materials management process encompasses the process of assembling materials.

Which of the following is not a way in which the Internet is used by purchasing managers?

Estimating capacity needs of a service business is much the same as estimating those of a manufacturer.

According to the American Society for Quality, quality refers to the totality of features and characteristics of a product or service that bear on the ability to satisfy stated or implied themes.

In a flexible manufacturing system, computer-controlled equipment can easily be adapted to produce a variety of goods.

A CIM system is a common element in _____ systems, in which computer-controlled equipment can easily be adapted to produce a variety of goods.

How does mass production work?

Burger King can customize sandwiches because it builds them one at a time.

David Sell, the same executive from Burger King who recommended saving money by letting customers fill their own drink cups, proposed to save space by:

Statistical Process control is used by companies to analysis data collected through customer surveys on the quality of a company's product.

Manufactured goods are usually customized.

A cellular layout uses teams of workers who handle all aspects of building a product component, a "family of components," or even a finished product.

Collins' Computers arranges its computer assembly into teams working in a U- shaped formation so that they can share the work and some of the equipment.What type of production layout does Collins' Computer use?

Burger King was the first fast-food restaurant to have customers fill their soda cups.This resulted in a cutback of one employee per day at every one of its restaurants.

Companies routinely use benchmarking to collect comments from its employees on ways to do things better.

Quality refers to the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.