Exam 15: Leading Change

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What is electronic brainstorming?

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A(n) ____________________ is the reciprocal obligations and commitments that define the relationship between and the organization.

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Describe creative intuition.

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Studies show that electronic brainstorming generates about fewer ideas than individuals brainstorming alone.

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When dealing with a major change effort, leaders can follow the eight-stage change process to provide a strong foundation for success.

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In the____________ stage of appreciative inquiry, people identify "the best of what exists"-the organization's key strengths and best practices.

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The manager at the Marriott wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but employees balked. This example shows that the manager:

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Techniques to assist leaders in easing the tensions of downsizing include all EXCEPT:

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____________________ is the generation of new ideas that result in improved efficiency and effectiveness of the organization.

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The keys to effective brainstorming include all EXCEPT:

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One good way leaders encourage creativity is to set up brainstorming sessions.

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Creativity is the generation of new ideas that result in improved efficiency and effectiveness of the organization.

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Personal approaches to stretch your mind when solving problems could include behaviors such as:

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What are the two faces of change?

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What is meant by alignment?

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Alignment refers to the generation of new ideas that result in improved efficiency.

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____________________ uses different concepts and different points of entry to gain a novel perspective.

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____________________ is internal entrepreneurial spirit that includes values of exploration, experimentation, and risk taking.

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For creativity to flourish, employees need to be able to experiment and dream outside of their regular job description.

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One of the most important tasks of leaders today is to harness creativity.

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