Exam 14: Shaping Culture and Values

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____________________ is the set of key values, assumptions, understandings, and norms that is shared by members of an organization and taught to new members as correct.

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Culture

In considering what values are important for the organization, leaders consider:

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A

Why are selection and socialization important in shaping culture?

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Selection and socialization of new employees helps maintain specific cultural values.Through training,new recruits hear about a company's values and purpose.Companies with strong,healthy cultures,such as Southwest Airlines,have careful and rigorous hiring practices.Southwest looks for a sense of humor,and only those who fit the culture are hired.

According to the Model of Spiritual Leadership, spiritual leaders start by:

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A culture gap is the difference between desired and actual values and behavior.

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____________refers to the degree of agreement among employees about the importance of specific values and ways of doing things.

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____________________ refers to the difference between desired and actual values and behaviors.

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Discuss cultural leadership.

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J. C. Penney is selling its art collection and putting up photos of employees to recognize the worth of front-line employees. This is an example of a:

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The spiritual leader addresses followers' higher order needs for membership and self-actualization.

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________________ is the display of values, attitudes, and behaviors necessary to intrinsically motivate oneself and others toward a sense of spiritual expression through calling and membership.

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An adaptive organizational culture is characterized by:

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In unadaptive cultures, managers:

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Encouraging lower-level managers to take time off did no good until top leaders took time off. This example shows that leaders:

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Leaders at Baxter International Inc. yanked a product from the market when several people died after undergoing dialysis using a Baxter filter. This is an example of:

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____________________ is the code of moral principles and values that governs the behavior of a person or group with respect to what is right and wrong.

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The standards for ethical conduct are:

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____________________ refers to the degree of agreement among employees about the importance of specific values and ways of doing things.

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A strong culture that does not encourage adaptation can be more damaging to an organization than a weak culture.

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____ is the process by which a person learns the values, norms, perspectives, and expected behaviors to participate in an organization.

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