Exam 9: Leadership Communication

The Johari Window is a framework for enhancing communication effectiveness based on interpersonal understanding by oneself and others.

Leaders communicate to inspire and motivate them to strive toward a vision.

Nonverbal communication may be defined as a message transmitted through action and behavior.

Written communication has high channel richness because it permits feed-back.

Describe channel richness.

In the Johari Window, the "open" quadrant:

Face-to-face communication can be described as:

One example of informal communication is:

Influences on channel richness include all EXCEPT:

____________________ is the amount of information that can be transmitted during a communication episode.

____________________ active sharing and listening in which people explore common ground and grow to understand each other and share a world view.

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.

The guidelines for using email effectively include:

A dialogue is marked by:

In the Johari Window, the "hidden" quadrant represents all EXCEPT:

_______________questioning informs the leader about specific issues.

Messages transmitted through action and behavior are called:

The growing use of email has:

____________________ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and values that can help achieve desired outcomes.

A discussion reveals feelings and builds common ground, with more emphasis on inquiry than advocacy.