Question 1

____________________ are people who passionately believe in a new idea and actively work to overcome obstacles and resistance.

Accepted Answer

Idea champions

Question 2

The steps of apreciative inquiry do NOT include:

Accepted Answer

A)  discovery. 
B)  dream. 
C)  electronic brainstorming. 
D)  destiny. 
A)  discovery. 
B)  dream. 
C)  electronic brainstorming. 
D)  destiny. C

Question 3

Some of the most difficult changes are related to:

Accepted Answer

A)  work sharing. 
B)  cutting pay and benefits. 
C)  downsizing. 
D)  all of these choices 
A)  work sharing. 
B)  cutting pay and benefits. 
C)  downsizing. 
D)  all of these choices D

Question 4

A(n) ____________________ is a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

The answer of A(n) ____________________ is a safe harbor where...

Question 5

The final stage of AI is ________________ by translating the ideas identified in the previous stages into concrete action steps.

Accepted Answer

A)  creating a destiny 
B)  creating dream 
C)  redesigning the organization 
D)  discovering organizational strengths 
A)  creating a destiny 
B)  creating dream 
C)  redesigning the organization 
D)  discovering organizational strengths

Question 6

Techniques to smooth the change process do NOT include:

Accepted Answer

A)  communication and training. 
B)  personal compact. 
C)  participation and involvement. 
D)  coercion. 
A)  communication and training. 
B)  personal compact. 
C)  participation and involvement. 
D)  coercion.

Question 7

Describe appreciative inquiry (AI).

Accepted Answer

Appreciative Inquiry (AI) is a method of

Question 8

Idea champions:

Accepted Answer

A)  passionately believe in an idea. 
B)  fight to convince others of its value. 
C)  use electronic brainstorming. 
D)  both passionately believe in an idea and fight to convince others of its value. 
A)  passionately believe in an idea. 
B)  fight to convince others of its value. 
C)  use electronic brainstorming. 
D)  both passionately believe in an idea and fight to convince others of its value.

Question 9

Characteristics of leaders who accomplish successful change projects include all EXCEPT:

Accepted Answer

A)  They learn from their own mistakes. 
B)  They have a vision. 
C)  They maintain the status quo. 
D)  They demonstrate courage. 
A)  They learn from their own mistakes. 
B)  They have a vision. 
C)  They maintain the status quo. 
D)  They demonstrate courage.

Question 10

In the process of creative insight, it can be said that:

Accepted Answer

A)  the first stage is data gathering. 
B)  the second starge is a creative flash of insight. 
C)  insight bubbles up from the deeper subconscious. 
D)  all of the choices 
A)  the first stage is data gathering. 
B)  the second starge is a creative flash of insight. 
C)  insight bubbles up from the deeper subconscious. 
D)  all of the choices

Question 11

GM leaders' efforts to build a collaborative relationship met with resistance from UAW leaders until bankruptcy forced them to work together. This example shows that leaders must:

Accepted Answer

A)  make changes stick. 
B)  establish a sense of urgency. 
C)  empower employees to act on the vision. 
D)  communicate the vision and strategy. 
A)  make changes stick. 
B)  establish a sense of urgency. 
C)  empower employees to act on the vision. 
D)  communicate the vision and strategy.

Question 12

Forces driving the need for organizational change include:

Accepted Answer

A)  globalization. 
B)  technological change. 
C)  increased competition. 
D)  all of these choices 
A)  globalization. 
B)  technological change. 
C)  increased competition. 
D)  all of these choices

Question 13

Effective leaders find ways to promote creativity in the departments where it is most needed.

Accepted Answer

A) True 
 B)False

Question 14

Planned organizational change does NOT include:

Accepted Answer

A)  creating a stable environment. 
B)  empowering employees. 
C)  developing a compelling vision. 
D)  forming a powerful coalition. 
A)  creating a stable environment. 
B)  empowering employees. 
C)  developing a compelling vision. 
D)  forming a powerful coalition.

Question 15

Change strategies include:

Accepted Answer

A)  establishing a sense of urgency. 
B)  building a coalition. 
C)  substitutes. 
D)  both establishing a sense of urgency and building a coalition. 
A)  establishing a sense of urgency. 
B)  building a coalition. 
C)  substitutes. 
D)  both establishing a sense of urgency and building a coalition.

Question 16

Whirlpool sends teams of eight people to live together for seven weeks-and to use Whirlpool appliances for cooking and cleaning. This is an example of:

Accepted Answer

A)  downsizing. 
B)  creativity. 
C)  brainstorming. 
D)  referent power. 
A)  downsizing. 
B)  creativity. 
C)  brainstorming. 
D)  referent power.

Question 17

Why would coercion be used to overcome resistance to change?

Accepted Answer

As a last resort,leaders overcome resist

Question 18

Innovation may come from:

Accepted Answer

A)  creative values. 
B)  unofficial activity. 
C)  open culture. 
D)  all of these choices. 
A)  creative values. 
B)  unofficial activity. 
C)  open culture. 
D)  all of these choices.

Question 19

Leaders can help smooth the downsizing process by involving employees communicating more, and helping the survivors thrive.

Accepted Answer

A) True 
 B)False

Question 20

For leaders, the less said about a pending layoff, the better.

Accepted Answer

A) True 
 B)False

____________________ are people who passionately believe in a new idea and actively work to overcome obstacles and resistance.

The steps of apreciative inquiry do NOT include:

Some of the most difficult changes are related to:

A(n) ____________________ is a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

The final stage of AI is ________________ by translating the ideas identified in the previous stages into concrete action steps.

Techniques to smooth the change process do NOT include:

Describe appreciative inquiry (AI).

Idea champions:

Characteristics of leaders who accomplish successful change projects include all EXCEPT:

In the process of creative insight, it can be said that:

GM leaders' efforts to build a collaborative relationship met with resistance from UAW leaders until bankruptcy forced them to work together. This example shows that leaders must:

Forces driving the need for organizational change include:

Effective leaders find ways to promote creativity in the departments where it is most needed.

Planned organizational change does NOT include:

Change strategies include:

Whirlpool sends teams of eight people to live together for seven weeks-and to use Whirlpool appliances for cooking and cleaning. This is an example of:

Why would coercion be used to overcome resistance to change?

Innovation may come from:

Leaders can help smooth the downsizing process by involving employees communicating more, and helping the survivors thrive.

For leaders, the less said about a pending layoff, the better.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

contingency Approaches to Leadership

the Leader as an Individual

Leadership Mind and Heart

Courage and Moral Leadership

followership

motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters

Exam 15: Leading Change

____________________ are people who passionately believe in a new idea and actively work to overcome obstacles and resistance.

The steps of apreciative inquiry do NOT include:

Some of the most difficult changes are related to:

A(n) ____________________ is a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

The final stage of AI is ________________ by translating the ideas identified in the previous stages into concrete action steps.

Techniques to smooth the change process do NOT include:

Describe appreciative inquiry (AI).

Idea champions:

Characteristics of leaders who accomplish successful change projects include all EXCEPT:

In the process of creative insight, it can be said that:

GM leaders' efforts to build a collaborative relationship met with resistance from UAW leaders until bankruptcy forced them to work together. This example shows that leaders must:

Forces driving the need for organizational change include:

Effective leaders find ways to promote creativity in the departments where it is most needed.

Planned organizational change does NOT include:

Change strategies include:

Whirlpool sends teams of eight people to live together for seven weeks-and to use Whirlpool appliances for cooking and cleaning. This is an example of:

Why would coercion be used to overcome resistance to change?

Innovation may come from:

Leaders can help smooth the downsizing process by involving employees communicating more, and helping the survivors thrive.

For leaders, the less said about a pending layoff, the better.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

contingency Approaches to Leadership

the Leader as an Individual

Leadership Mind and Heart

Courage and Moral Leadership

followership

motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters