Question 1

Resistance to change cannot be overcome through emotional elements like storytelling.

Accepted Answer

A) True 
 B)False

Question 2

Organizations that want to encourage innovation:

Accepted Answer

A)  communicate a sense of urgency. 
B)  avoid the use of lateral thinging. 
C)  provide assistance to workers who lose their jobs. 
D)  hire people who display the characteristics of creative individuals. 
A)  communicate a sense of urgency. 
B)  avoid the use of lateral thinging. 
C)  provide assistance to workers who lose their jobs. 
D)  hire people who display the characteristics of creative individuals.

Question 3

Downsizing is a positive change for the organization and does not affect morale and trust.

Accepted Answer

A) True 
 B)False

Question 4

_________ is a set of systematic techniques for changing mental concepts and generating new ones.

Accepted Answer

A)  Lateral thinking 
B)  Idea incubator 
C)  Creativity 
D)  Idea champion 
A)  Lateral thinking 
B)  Idea incubator 
C)  Creativity 
D)  Idea champion

Question 5

Employees resist change because:

Accepted Answer

A)  it violates creative intuition. 
B)  it violates the reciprocal relationship between employees and the organization. 
C)  they believe that change will add something of value to their job. 
D)  they have full information about future events. 
A)  it violates creative intuition. 
B)  it violates the reciprocal relationship between employees and the organization. 
C)  they believe that change will add something of value to their job. 
D)  they have full information about future events.

Question 6

Lateral thinking:

Accepted Answer

A)  changes mental models. 
B)  moves people "sideways" to try different perceptions. 
C)  is concerned with possibilities. 
D)  all of these choices 
A)  changes mental models. 
B)  moves people "sideways" to try different perceptions. 
C)  is concerned with possibilities. 
D)  all of these choices

Question 7

Including customers, strategic partners, suppliers, and other outsiders directly in the innovation process is called:

Accepted Answer

A)  change. 
B)  open innovation. 
C)  brainstorming. 
D)  appreciative inquiry. 
A)  change. 
B)  open innovation. 
C)  brainstorming. 
D)  appreciative inquiry.

Question 8

In stage 4 of the change process, leaders:

Accepted Answer

A)  use idea champions. 
B)  use lateral thinking. 
C)  communicate the vision and strategy. 
D)  downsize. 
A)  use idea champions. 
B)  use lateral thinking. 
C)  communicate the vision and strategy. 
D)  downsize.

Question 9

The forces driving the need for major organizational change include ____________________

Accepted Answer

globalization
techno

Question 10

Technological changes, a globalized economy, and changing markets are creating more threats as well as more opportunities for organizational leaders.

Accepted Answer

A) True 
 B)False

Question 11

A last resort, leaders overcome resistance to change by threatening employees with job loss. This technique is called ____________________

Accepted Answer

The answer of A last resort, leaders overcome resistance to...

Question 12

The negative impact of change does NOT include:

Accepted Answer

A)  decreased commitment. 
B)  increased stress. 
C)  increased morale. 
D)  diminished trust. 
A)  decreased commitment. 
B)  increased stress. 
C)  increased morale. 
D)  diminished trust.

Question 13

____________________ is intentionally reducing the size of a company's workforce.

Accepted Answer

The answer of ____________________ is intentionally reducing the size of...

Question 14

The eight-stage change model includes empowering employees to act on the vision.

Accepted Answer

A) True 
 B)False

Question 15

The forces driving the need for organizational change do NOT include:

Accepted Answer

A)  more international markets. 
B)  bigger markets. 
C)  fewer barriers. 
D)  transactional leadership. 
A)  more international markets. 
B)  bigger markets. 
C)  fewer barriers. 
D)  transactional leadership.

Question 16

A safe harbor where ideas from employees can be developed without interference is called an:

Accepted Answer

A)  idea champion. 
B)  idea incubator. 
C)  alignment. 
D)  insight. 
A)  idea champion. 
B)  idea incubator. 
C)  alignment. 
D)  insight.

Question 17

Today's organizations must change or perish. Explain.

Accepted Answer

Today's organizations must change or per

Question 18

Employees resist change because it violates personal compacts.

Accepted Answer

A) True 
 B)False

Question 19

Implementation techniques for overcoming resistance to change include ____________________

Accepted Answer

communication and tr

Question 20

Appreciative inquiry can be applied:

Accepted Answer

A)  only to large groups. 
B)  to both large and small groups. 
C)  only individual leaders on a small scale. 
D)  only to for-profit organizations. 
A)  only to large groups. 
B)  to both large and small groups. 
C)  only individual leaders on a small scale. 
D)  only to for-profit organizations.

Resistance to change cannot be overcome through emotional elements like storytelling.

Organizations that want to encourage innovation:

Downsizing is a positive change for the organization and does not affect morale and trust.

_________ is a set of systematic techniques for changing mental concepts and generating new ones.

Employees resist change because:

Lateral thinking:

Including customers, strategic partners, suppliers, and other outsiders directly in the innovation process is called:

In stage 4 of the change process, leaders:

The forces driving the need for major organizational change include ____________________

Technological changes, a globalized economy, and changing markets are creating more threats as well as more opportunities for organizational leaders.

A last resort, leaders overcome resistance to change by threatening employees with job loss. This technique is called ____________________

The negative impact of change does NOT include:

____________________ is intentionally reducing the size of a company's workforce.

The eight-stage change model includes empowering employees to act on the vision.

The forces driving the need for organizational change do NOT include:

A safe harbor where ideas from employees can be developed without interference is called an:

Today's organizations must change or perish. Explain.

Employees resist change because it violates personal compacts.

Implementation techniques for overcoming resistance to change include ____________________

Appreciative inquiry can be applied:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

contingency Approaches to Leadership

the Leader as an Individual

Leadership Mind and Heart

Courage and Moral Leadership

followership

motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters

Exam 15: Leading Change

Resistance to change cannot be overcome through emotional elements like storytelling.

Organizations that want to encourage innovation:

Downsizing is a positive change for the organization and does not affect morale and trust.

_________ is a set of systematic techniques for changing mental concepts and generating new ones.

Employees resist change because:

Lateral thinking:

Including customers, strategic partners, suppliers, and other outsiders directly in the innovation process is called:

In stage 4 of the change process, leaders:

The forces driving the need for major organizational change include ____________________

Technological changes, a globalized economy, and changing markets are creating more threats as well as more opportunities for organizational leaders.

A last resort, leaders overcome resistance to change by threatening employees with job loss. This technique is called ____________________

The negative impact of change does NOT include:

____________________ is intentionally reducing the size of a company's workforce.

The eight-stage change model includes empowering employees to act on the vision.

The forces driving the need for organizational change do NOT include:

A safe harbor where ideas from employees can be developed without interference is called an:

Today's organizations must change or perish. Explain.

Employees resist change because it violates personal compacts.

Implementation techniques for overcoming resistance to change include ____________________

Appreciative inquiry can be applied:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

contingency Approaches to Leadership

the Leader as an Individual

Leadership Mind and Heart

Courage and Moral Leadership

followership

motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters