Exam 9: Leadership Communication

An open communication climate is essential because:

Leaders facilitate strategic conversations by actively listening, setting the agenda, for conversation, and selecting the right communication channels for dialogue.

When using email, it is best to consider the circumstances, know what's off-limits, and read the email twice before sending it.

The person who persuades others and influences them to accomplish the vision is called a:

A(n) ____________________ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Discernment involves all EXCEPT:

How should a leader communicate in a crisis?

Leaders can persuade others by doing all EXCEPT:

____________________ is listening in which a leader detects unarticulated messages hidden below the surface of spoken interaction.

What is a strategic conversation?

____________________ is communication in which all types of information are shared throughout the company and across all levels.

Describe the leader as a communication champion.

Persuasion is a valuable communication process thatcan lead others to a shared solution.

The most important part of a leader's job in a crisis situation is:

To practice the art of persuasion, leaders should:

Without __________ , leaders can miss important signals that something is going wrong.

Nonroutine messages typically do NOT concern:

It is up to leaders to select the communication channel to fit the message.

The sender (such as a leader) initiates a communication by _____________ a thought or idea.

A discerning leader detects the unarticulated messages hidden below the surface of spoken interaction, complaints, behavior, and actions.