Question 1

Which of the following is NOT one of the major categories of costs associated with quality?

Accepted Answer

A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None of these; they are all major categories of costs associated with quality. 
A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None of these; they are all major categories of costs associated with quality.

Question 2

A good description of source inspection is inspecting:

Accepted Answer

A)  materials upon delivery by the supplier. 
B)  the goods at the production facility before they reach the customer. 
C)  the design specifications. 
D)  goods at the supplier's plant. 
E)  one's own work. 
A)  materials upon delivery by the supplier. 
B)  the goods at the production facility before they reach the customer. 
C)  the design specifications. 
D)  goods at the supplier's plant. 
E)  one's own work.

Question 3

To support economic sustainability, firms may supplement standard financial accounting and reporting with some version of ________.

Accepted Answer

The answer of To support economic sustainability, firms may supplement...

Question 4

Construct a cause-and-effect diagram for why students arrive to class late. Include at least three reasons for each of the Ms.

Accepted Answer

Student responses should look like the a

Question 5

Social and environmental sustainability do not exist without economic sustainability.

Accepted Answer

A) True 
 B)False

Question 6

What type of supply chains consider forward and reverse product flows over the entire life cycle?

Accepted Answer

A)  two-pronged 
B)  life cycle 
C)  closed-loop 
D)  socially responsible 
E)  end-to-end 
A)  two-pronged 
B)  life cycle 
C)  closed-loop 
D)  socially responsible 
E)  end-to-end

Question 7

The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or indirectly by what four things?

Accepted Answer

A)  a factory, an office building, a warehouse, or a truck 
B)  an organization, a product, an event, or a person 
C)  an organization, a product, a school, or a person 
D)  an organization, a government, a product, or a person 
E)  a product, an event, a person, or a school 
A)  a factory, an office building, a warehouse, or a truck 
B)  an organization, a product, an event, or a person 
C)  an organization, a product, a school, or a person 
D)  an organization, a government, a product, or a person 
E)  a product, an event, a person, or a school

Question 8

Companies can improve the triple bottom line with sustainability by minimizing what four things?

Accepted Answer

A)  raw material, energy, water, and waste 
B)  raw material, transport, manufacture, and disposal 
C)  people, planet, profit, and pollution 
D)  pollution, carbon footprint, profit, and people 
E)  lawsuits, advertisements, coupons, and layoffs 
A)  raw material, energy, water, and waste 
B)  raw material, transport, manufacture, and disposal 
C)  people, planet, profit, and pollution 
D)  pollution, carbon footprint, profit, and people 
E)  lawsuits, advertisements, coupons, and layoffs

Question 9

A successful quality strategy features which of the following elements?

Accepted Answer

A)  an organizational culture that fosters quality 
B)  an understanding of the principles of quality 
C)  engaging employees in the necessary activities to implement quality 
D)  A and C 
E)  A, B, and C 
A)  an organizational culture that fosters quality 
B)  an understanding of the principles of quality 
C)  engaging employees in the necessary activities to implement quality 
D)  A and C 
E)  A, B, and C

Question 10

Explain how a Pareto chart can identify the most important causes of errors in a process.

Accepted Answer

There will generally be some c

Question 11

Joseph M. Juran is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

Accepted Answer

A) True 
 B)False

Question 12

One environmentally friendly approach to product design is to use lighter components.

Accepted Answer

A) True 
 B)False

Question 13

What refers to analysis of environmental impacts of products from the design stage through end-of-life?

Accepted Answer

A)  ISO 14000 
B)  life cycle assessment 
C)  carbon footprint 
D)  economic sustainability 
E)  closed-loop supply chain analysis 
A)  ISO 14000 
B)  life cycle assessment 
C)  carbon footprint 
D)  economic sustainability 
E)  closed-loop supply chain analysis

Question 14

A pizza delivery company wants to improve its response time to gain a competitive advantage. Create a flowchart with 8 unique events from the time the customer calls in to the time the pizza is delivered.

Accepted Answer

Student responses will vary but should f

Question 15

Companies that practice ________ introduce policies that consider environmental, societal, and financial impacts in their decision making.

Accepted Answer

corporate

Question 16

Life cycle assessment determines which stage of the product life cycle that the product currently is in.

Accepted Answer

A) True 
 B)False

Question 17

What is a poka-yoke? Give an example.

Accepted Answer

Literally translated "foolproof," a poka

Question 18

Which of the following refers to developing policies and practices that enhance the competitiveness of an organization while advancing the economic and social conditions of the community in which it operates?

Accepted Answer

A)  the commons 
B)  a systems view 
C)  the triple bottom line 
D)  shared value 
E)  carbon footprint 
A)  the commons 
B)  a systems view 
C)  the triple bottom line 
D)  shared value 
E)  carbon footprint

Question 19

The goal of inspection is to:

Accepted Answer

A)  detect a bad process immediately. 
B)  add value to a product or service. 
C)  correct deficiencies in products. 
D)  correct system deficiencies. 
E)  all of these 
A)  detect a bad process immediately. 
B)  add value to a product or service. 
C)  correct deficiencies in products. 
D)  correct system deficiencies. 
E)  all of these

Question 20

________ inspection classifies items being either good or defective.

Accepted Answer

The answer of ________ inspection classifies items being either good...

Exam 6: Managing Quality

Which of the following is NOT one of the major categories of costs associated with quality?

A good description of source inspection is inspecting:

To support economic sustainability, firms may supplement standard financial accounting and reporting with some version of ________.

Construct a cause-and-effect diagram for why students arrive to class late. Include at least three reasons for each of the Ms.

Social and environmental sustainability do not exist without economic sustainability.

What type of supply chains consider forward and reverse product flows over the entire life cycle?

The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or indirectly by what four things?

Companies can improve the triple bottom line with sustainability by minimizing what four things?

A successful quality strategy features which of the following elements?

Explain how a Pareto chart can identify the most important causes of errors in a process.

Joseph M. Juran is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

One environmentally friendly approach to product design is to use lighter components.

What refers to analysis of environmental impacts of products from the design stage through end-of-life?

A pizza delivery company wants to improve its response time to gain a competitive advantage. Create a flowchart with 8 unique events from the time the customer calls in to the time the pizza is delivered.

Companies that practice ________ introduce policies that consider environmental, societal, and financial impacts in their decision making.

Life cycle assessment determines which stage of the product life cycle that the product currently is in.

What is a poka-yoke? Give an example.

Which of the following refers to developing policies and practices that enhance the competitiveness of an organization while advancing the economic and social conditions of the community in which it operates?

The goal of inspection is to:

________ inspection classifies items being either good or defective.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

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