Question 1

What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?

Accepted Answer

A)  corporate social responsibility 
B)  economic sustainability 
C)  carbon footprint 
D)  sustainability 
E)  closed-loop supply chains 
A)  corporate social responsibility 
B)  economic sustainability 
C)  carbon footprint 
D)  sustainability 
E)  closed-loop supply chains

Question 2

Create a Pareto chart for the following mistakes made in grading an exam.

Accepted Answer

The answer of Create a Pareto chart for the following...

Question 3

Identify the seven major concepts of TQM.

Accepted Answer

The major concepts of total quality mana

Question 4

Source inspection is inferior to inspection before costly operations.

Accepted Answer

A) True 
 B)False

Question 5

Members of quality circles are:

Accepted Answer

A)  paid according to their contribution to quality. 
B)  external consultants designed to provide training in the use of quality tools. 
C)  always machine operators. 
D)  all trained to be facilitators. 
E)  None of these; all of the statements are false. 
A)  paid according to their contribution to quality. 
B)  external consultants designed to provide training in the use of quality tools. 
C)  always machine operators. 
D)  all trained to be facilitators. 
E)  None of these; all of the statements are false.

Question 6

Flowcharts are graphic presentations of data over time that show upper and lower limits for the process.

Accepted Answer

A) True 
 B)False

Question 7

Analysis of environmental impacts of products from the design stage through end-of-life is known as ________.

Accepted Answer

life cycle

Question 8

A professor teaches two sections of a class, one on MWF for 50 minutes per day and another on T/TH for 75 minutes per day. Use the following information to construct a scatter diagram with test # on the x-axis and score on the y-axis. Should the professor argue for a change in the university's scheduling?
MWF Section Test Results Test # T/Th Test Results
75 1 82
70 2 77
65 3 73
65 4 70
70 5 76

Accepted Answer

@#IMG-DLM& It appears that the T/TH section consis

Question 9

Identify the five core elements of ISO 14000.

Accepted Answer

The five core elements of ISO

Question 10

In the ________, we keep and use resources for as long as possible and then recover and regenerate to the maximum possible value at the end of service life.

Accepted Answer

The answer of In the ________, we keep and use...

Question 11

The term ________ refers to meeting the needs of the present without compromising the ability of future generations to meet their needs.

Accepted Answer

The answer of The term ________ refers to meeting the...

Question 12

Which of the following is NOT a typical inspection point?

Accepted Answer

A)  upon receipt of goods from your supplier 
B)  when production or service is complete 
C)  before the product is shipped to the customer 
D)  at the supplier's plant while the supplier is producing 
E)  after a costly process 
A)  upon receipt of goods from your supplier 
B)  when production or service is complete 
C)  before the product is shipped to the customer 
D)  at the supplier's plant while the supplier is producing 
E)  after a costly process

Question 13

Marketing issues such as advertising, image, and promotion are important to quality because:

Accepted Answer

A)  they define for consumers the tangible elements of a service. 
B)  the intangible attributes of a product (including any accompanying service) may not be defined by the consumer. 
C)  they educate consumers on how to use the product. 
D)  they make the product seem more valuable than it really is. 
E)  they raise expenses and therefore decrease profitability. 
A)  they define for consumers the tangible elements of a service. 
B)  the intangible attributes of a product (including any accompanying service) may not be defined by the consumer. 
C)  they educate consumers on how to use the product. 
D)  they make the product seem more valuable than it really is. 
E)  they raise expenses and therefore decrease profitability.

Question 14

Some inputs to a production system do not have market prices.

Accepted Answer

A) True 
 B)False

Question 15

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Accepted Answer

A)  customer dissatisfaction costs. 
B)  inspection costs. 
C)  scrap costs. 
D)  warranty and service costs. 
E)  maintenance costs. 
A)  customer dissatisfaction costs. 
B)  inspection costs. 
C)  scrap costs. 
D)  warranty and service costs. 
E)  maintenance costs.

Question 16

Based on his 14 Points, Deming is a strong proponent of:

Accepted Answer

A)  inspection at the end of the production process. 
B)  an increase in numerical quotas to boost productivity. 
C)  looking for the cheapest supplier. 
D)  training and knowledge. 
E)  all of these. 
A)  inspection at the end of the production process. 
B)  an increase in numerical quotas to boost productivity. 
C)  looking for the cheapest supplier. 
D)  training and knowledge. 
E)  all of these.

Question 17

Which of the following is NOT an example of social accounting?

Accepted Answer

A)  brand equity 
B)  human capital development 
C)  research and development 
D)  productivity 
E)  accounts payable 
A)  brand equity 
B)  human capital development 
C)  research and development 
D)  productivity 
E)  accounts payable

Question 18

Perform a Pareto analysis on the following information:

Accepted Answer

The answer of Perform a Pareto analysis on the following...

Question 19

Which of the determinants of service quality involves having the customer's best interests at heart?

Accepted Answer

A)  access 
B)  courtesy 
C)  credibility 
D)  responsiveness 
E)  tangibles 
A)  access 
B)  courtesy 
C)  credibility 
D)  responsiveness 
E)  tangibles

Question 20

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

Accepted Answer

A)  continuous improvement. 
B)  employee empowerment. 
C)  benchmarking. 
D)  copycatting. 
E)  patent infringement. 
A)  continuous improvement. 
B)  employee empowerment. 
C)  benchmarking. 
D)  copycatting. 
E)  patent infringement.

Exam 6: Managing Quality

What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?

Create a Pareto chart for the following mistakes made in grading an exam.

Identify the seven major concepts of TQM.

Source inspection is inferior to inspection before costly operations.

Members of quality circles are:

Flowcharts are graphic presentations of data over time that show upper and lower limits for the process.

Analysis of environmental impacts of products from the design stage through end-of-life is known as ________.

Identify the five core elements of ISO 14000.

In the ________, we keep and use resources for as long as possible and then recover and regenerate to the maximum possible value at the end of service life.

The term ________ refers to meeting the needs of the present without compromising the ability of future generations to meet their needs.

Which of the following is NOT a typical inspection point?

Marketing issues such as advertising, image, and promotion are important to quality because:

Some inputs to a production system do not have market prices.

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Based on his 14 Points, Deming is a strong proponent of:

Which of the following is NOT an example of social accounting?

Perform a Pareto analysis on the following information:

Which of the determinants of service quality involves having the customer's best interests at heart?

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters