Question 1

The definition of quality adopted by The American Society for Quality is a manufacturing-based definition.

Accepted Answer

A) True 
 B)False

Question 2

The carbon footprint measures total ________ caused directly or indirectly by an organization, a product, an event, or a person.

Accepted Answer

greenhouse

Question 3

A(n) ________ is a type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task.

Accepted Answer

The answer of A(n) ________ is a type of poka-yoke...

Question 4

What is the difference between conformance-oriented quality and target-oriented quality?

Accepted Answer

With conformance-oriented quality, any u

Question 5

________ costs result from production of defective parts or services before delivery to the customer.

Accepted Answer

The answer of ________ costs result from production of defective...

Question 6

Identify three ways in which society is trying to address the misallocation of resources held in the common.

Accepted Answer

(1) moving some of t

Question 7

"Making it right the first time" is:

Accepted Answer

A)  an unrealistic definition of quality. 
B)  a user-based definition of quality. 
C)  a manufacturing-based definition of quality. 
D)  a product-based definition of quality. 
E)  the definition of quality proposed by the American Society for Quality 
A)  an unrealistic definition of quality. 
B)  a user-based definition of quality. 
C)  a manufacturing-based definition of quality. 
D)  a product-based definition of quality. 
E)  the definition of quality proposed by the American Society for Quality

Question 8

Quality has at least three categories of definitions; identify them. Provide a brief explanation of each.

Accepted Answer

The three categories of qualit

Question 9

To become ISO 9000 certified, organizations must:

Accepted Answer

A)  document quality procedures. 
B)  have an onsite assessment. 
C)  have an ongoing series of audits of their products or service. 
D)  all of these 
E)  none of these 
A)  document quality procedures. 
B)  have an onsite assessment. 
C)  have an ongoing series of audits of their products or service. 
D)  all of these 
E)  none of these

Question 10

A hospital benchmarked against a Ferrari racing team in an effort to:

Accepted Answer

A)  improve patient handoff quality. 
B)  increase surgery prep time. 
C)  lengthen surgery duration. 
D)  reduce the number of doctors. 
E)  all of these 
A)  improve patient handoff quality. 
B)  increase surgery prep time. 
C)  lengthen surgery duration. 
D)  reduce the number of doctors. 
E)  all of these

Question 11

Not only customers, but stockholders, suppliers, and others, are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

Accepted Answer

The answer of Not only customers, but stockholders, suppliers, and...

Question 12

What is the quality loss function (QLF)?

Accepted Answer

The quality loss function iden

Question 13

According to the manufacturing-based definition of quality:

Accepted Answer

A)  quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B)  quality depends on how well the product fits patterns of consumer preferences. 
C)  even though quality cannot be defined, you know what it is. 
D)  quality is the degree to which a specific product conforms to standards. 
E)  quality lies in the eyes of the beholder. 
A)  quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B)  quality depends on how well the product fits patterns of consumer preferences. 
C)  even though quality cannot be defined, you know what it is. 
D)  quality is the degree to which a specific product conforms to standards. 
E)  quality lies in the eyes of the beholder.

Question 14

What allows companies in Europe to buy and sell allowances for the right to pollute?

Accepted Answer

A)  UNFCCC 
B)  ISO 9000 
C)  EUETS 
D)  ISO 14000 
E)  EPA 
A)  UNFCCC 
B)  ISO 9000 
C)  EUETS 
D)  ISO 14000 
E)  EPA

Question 15

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

Accepted Answer

A) True 
 B)False

Question 16

The focus of ISO 9000 is to enhance success through what eight quality management principles?

Accepted Answer

(1) top management leadership, (2) custo

Question 17

Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

Accepted Answer

A) True 
 B)False

Question 18

A firm is comparing two designs for a new product. Data concerning the design for disassembly for both designs are provided in the tables below. Which design appears to be the best environmental design based on revenue retrieval opportunity?
Design 1:
   Design 2:

Accepted Answer

Design 1:
resale revenue per unit = $12.

Question 19

True sustainability involves thinking not only about environmental resources but also about what additional aspects?

Accepted Answer

Employees, customers

Question 20

The triple bottom line includes the three Ps of ________.

Accepted Answer

people, pl

Exam 6: Managing Quality

The definition of quality adopted by The American Society for Quality is a manufacturing-based definition.

The carbon footprint measures total ________ caused directly or indirectly by an organization, a product, an event, or a person.

A(n) ________ is a type of poka-yoke that lists the steps needed to ensure consistency and completeness in a task.

What is the difference between conformance-oriented quality and target-oriented quality?

________ costs result from production of defective parts or services before delivery to the customer.

Identify three ways in which society is trying to address the misallocation of resources held in the common.

"Making it right the first time" is:

Quality has at least three categories of definitions; identify them. Provide a brief explanation of each.

To become ISO 9000 certified, organizations must:

A hospital benchmarked against a Ferrari racing team in an effort to:

Not only customers, but stockholders, suppliers, and others, are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

What is the quality loss function (QLF)?

According to the manufacturing-based definition of quality:

What allows companies in Europe to buy and sell allowances for the right to pollute?

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

The focus of ISO 9000 is to enhance success through what eight quality management principles?

Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

A firm is comparing two designs for a new product. Data concerning the design for disassembly for both designs are provided in the tables below. Which design appears to be the best environmental design based on revenue retrieval opportunity? Design 1: Design 2:

True sustainability involves thinking not only about environmental resources but also about what additional aspects?

The triple bottom line includes the three Ps of ________.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters