Question 1

Technologies today allow consumers, communities, ________, and ________ to be well informed about an organization's performance.

Accepted Answer

public int

Question 2

A Three Sigma program has how many defects per thousand?

Accepted Answer

A)  34 
B)  2.7 
C)  3 times the standard deviation 
D)  2700 
E)  1500 
A)  34 
B)  2.7 
C)  3 times the standard deviation 
D)  2700 
E)  1500

Question 3

In his book, Safe Patients, Smart Hospitals, Dr. Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

Accepted Answer

A)  a Pareto chart 
B)  a flowchart 
C)  a cause-and-effect diagram 
D)  a checklist 
E)  a statistical process control chart 
A)  a Pareto chart 
B)  a flowchart 
C)  a cause-and-effect diagram 
D)  a checklist 
E)  a statistical process control chart

Question 4

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n) ________.

Accepted Answer

The answer of A group of employees that meet on...

Question 5

Which of the following is NOT part of Celebrity Cruises' green efforts?

Accepted Answer

A)  using energy efficient appliances 
B)  planning the itinerary to optimize timing and route 
C)  installing an advanced wastewater purification system 
D)  building the ship exterior using augmented reality 
E)  using cold seawater to chill water onboard 
A)  using energy efficient appliances 
B)  planning the itinerary to optimize timing and route 
C)  installing an advanced wastewater purification system 
D)  building the ship exterior using augmented reality 
E)  using cold seawater to chill water onboard

Question 6

Describe the four ways in which Walmart is accomplishing its commitment to work with its suppliers to sell quality products that are safe, that create value for customers, and that are produced in a sustainable way.

Accepted Answer

(1) Improving livelihoods through the cr

Question 7

A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity?

Accepted Answer

A)  Design 1 
B)  Design 2 
C)  Design 3 
D)  Design 4 
E)  Design 5 
A)  Design 1 
B)  Design 2 
C)  Design 3 
D)  Design 4 
E)  Design 5

Question 8

The European Union Emissions Trading System works on what principle?

Accepted Answer

A)  Thatcher's Theory of the Commons 
B)  pollute-and-pay 
C)  socialism 
D)  cap-and-trade 
E)  tax the richer companies more to pay for pollution control 
A)  Thatcher's Theory of the Commons 
B)  pollute-and-pay 
C)  socialism 
D)  cap-and-trade 
E)  tax the richer companies more to pay for pollution control

Question 9

Continuous improvement is based on the philosophy that not every aspect of an operation can be improved.

Accepted Answer

A) True 
 B)False

Question 10

Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $12.00, disposal cost per unit = $6.00, resale revenue per unit = $20.00, and recycling revenue per unit = $6.00. What is the revenue retrieval for this product?

Accepted Answer

A)  $27.00 
B)  $8.00 
C)  $9.00 
D)  $1.00 
E)  $20.00 
A)  $27.00 
B)  $8.00 
C)  $9.00 
D)  $1.00 
E)  $20.00

Question 11

Within environmental regulation, the "cap-and-trade" principle essentially allows companies to buy and sell emission allowances.

Accepted Answer

A) True 
 B)False

Question 12

Managerial decision making that considers environmental, societal, and financial impacts is known as sustainability.

Accepted Answer

A) True 
 B)False

Question 13

Provide at least two examples of misallocation of resources held in the common.

Accepted Answer

Answers will vary. The text me

Question 14

Credibility is the determinant of service quality that means freedom from danger, risk, or doubt.

Accepted Answer

A) True 
 B)False

Question 15

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Accepted Answer

A) True 
 B)False

Question 16

In the 10 determinants of service quality, ________ means possession of the required skills and knowledge to perform the service.

Accepted Answer

The answer of In the 10 determinants of service quality,...

Question 17

What is the formula for revenue retrieval of a product that has reached the end of its life?

Accepted Answer

Revenue retrieval = Total resa

Question 18

Firms that do not consider the impact of their decisions on all of their stakeholders see reduced sales and profits.

Accepted Answer

A) True 
 B)False

Question 19

A successful TQM program incorporates all EXCEPT which of the following?

Accepted Answer

A)  continuous improvement 
B)  employee involvement 
C)  benchmarking 
D)  centralized decision-making authority 
E)  JIT 
A)  continuous improvement 
B)  employee involvement 
C)  benchmarking 
D)  centralized decision-making authority 
E)  JIT

Question 20

PDCA is most often applied with regard to which aspect of TQM?

Accepted Answer

A)  Six Sigma 
B)  employee empowerment 
C)  continuous improvement 
D)  benchmarking 
E)  JIT 
A)  Six Sigma 
B)  employee empowerment 
C)  continuous improvement 
D)  benchmarking 
E)  JIT

Exam 6: Managing Quality

Technologies today allow consumers, communities, ________, and ________ to be well informed about an organization's performance.

A Three Sigma program has how many defects per thousand?

In his book, Safe Patients, Smart Hospitals, Dr. Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n) ________.

Which of the following is NOT part of Celebrity Cruises' green efforts?

Describe the four ways in which Walmart is accomplishing its commitment to work with its suppliers to sell quality products that are safe, that create value for customers, and that are produced in a sustainable way.

A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity?

The European Union Emissions Trading System works on what principle?

Continuous improvement is based on the philosophy that not every aspect of an operation can be improved.

Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $12.00, disposal cost per unit = $6.00, resale revenue per unit = $20.00, and recycling revenue per unit = $6.00. What is the revenue retrieval for this product?

Within environmental regulation, the "cap-and-trade" principle essentially allows companies to buy and sell emission allowances.

Managerial decision making that considers environmental, societal, and financial impacts is known as sustainability.

Provide at least two examples of misallocation of resources held in the common.

Credibility is the determinant of service quality that means freedom from danger, risk, or doubt.

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

In the 10 determinants of service quality, ________ means possession of the required skills and knowledge to perform the service.

What is the formula for revenue retrieval of a product that has reached the end of its life?

Firms that do not consider the impact of their decisions on all of their stakeholders see reduced sales and profits.

A successful TQM program incorporates all EXCEPT which of the following?

PDCA is most often applied with regard to which aspect of TQM?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Technologies today allow consumers, communities, , and to be well informed about an organization's performance.