Question 1

Resources held by the public are also said to be held in what?

Accepted Answer

A)  escrow 
B)  the system 
C)  contempt 
D)  perpetuity 
E)  the common 
A)  escrow 
B)  the system 
C)  contempt 
D)  perpetuity 
E)  the common

Question 2

Total quality management emphasizes:

Accepted Answer

A)  the responsibility of the quality control staff to identify and solve all quality-related problems. 
B)  a commitment to quality that goes beyond internal company issues to suppliers and customers. 
C)  a system where strong managers are the only decision makers. 
D)  a process where mostly statisticians get involved. 
E)  ISO 14000 certification. 
A)  the responsibility of the quality control staff to identify and solve all quality-related problems. 
B)  a commitment to quality that goes beyond internal company issues to suppliers and customers. 
C)  a system where strong managers are the only decision makers. 
D)  a process where mostly statisticians get involved. 
E)  ISO 14000 certification.

Question 3

Some governments are implementing laws that mandate the outright reduction of GHG emissions by forcing companies to pay taxes based on the amount of GHG emissions that are emitted.

Accepted Answer

A) True 
 B)False

Question 4

Economic sustainability means appropriately allocating scarce resources to make a profit.

Accepted Answer

A) True 
 B)False

Question 5

Those resources held in the common are often misallocated.

Accepted Answer

A) True 
 B)False

Question 6

A fish-bone chart is also known as a(n):

Accepted Answer

A)  Scatter diagram. 
B)  poka-yoke diagram. 
C)  Kaizen diagram. 
D)  Ishikawa diagram. 
E)  Taguchi diagram. 
A)  Scatter diagram. 
B)  poka-yoke diagram. 
C)  Kaizen diagram. 
D)  Ishikawa diagram. 
E)  Taguchi diagram.

Question 7

Perform a Pareto analysis on the following information:

Accepted Answer

The answer of Perform a Pareto analysis on the following...

Question 8

Why is product design the most critical phase in product life cycle assessment?

Accepted Answer

Answers will vary but should look someth

Question 9

Three broad categories of definitions of quality are:

Accepted Answer

A)  product quality, service quality, and organizational quality. 
B)  user based, manufacturing based, and product based. 
C)  internal, external, and prevention. 
D)  low-cost, response, and differentiation. 
E)  Pareto, Shewhart, and Deming. 
A)  product quality, service quality, and organizational quality. 
B)  user based, manufacturing based, and product based. 
C)  internal, external, and prevention. 
D)  low-cost, response, and differentiation. 
E)  Pareto, Shewhart, and Deming.

Question 10

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

Accepted Answer

A) True 
 B)False

Question 11

Line employees need the knowledge of TQM tools.

Accepted Answer

A) True 
 B)False

Question 12

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements regarding Arnold Palmer Hospital is FALSE?

Accepted Answer

A)  The hospital uses a wide range of quality management techniques. 
B)  The culture of quality at the hospital includes employees at all levels. 
C)  The hospital scores very highly in national studies of patient satisfaction. 
D)  The hospital's high quality is measured by low readmission rates, not patient satisfaction. 
E)  Supplies are delivered to Arnold Palmer on a just-in-time (JIT) basis. 
A)  The hospital uses a wide range of quality management techniques. 
B)  The culture of quality at the hospital includes employees at all levels. 
C)  The hospital scores very highly in national studies of patient satisfaction. 
D)  The hospital's high quality is measured by low readmission rates, not patient satisfaction. 
E)  Supplies are delivered to Arnold Palmer on a just-in-time (JIT) basis.

Question 14

One way to think of sustainability is to consider the systems necessary to support the triple bottom line of the three Ps, which are:

Accepted Answer

A)  price, promotion, and product. 
B)  people, places, and products. 
C)  people, planet, and profit. 
D)  price, promotion, and profit. 
E)  people, pollution, and profit. 
A)  price, promotion, and product. 
B)  people, places, and products. 
C)  people, planet, and profit. 
D)  price, promotion, and profit. 
E)  people, pollution, and profit.

Question 15

What percentage of the manufacturing process from Subaru's Lafayette, Indiana, plant goes to the landfill?

Accepted Answer

A)  0% 
B)  2% 
C)  5% 
D)  12.5% 
E)  15% 
A)  0% 
B)  2% 
C)  5% 
D)  12.5% 
E)  15%

Question 16

A firm is considering three different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity?

Accepted Answer

Revenue retrieval for Design 1 = $120 +

Question 17

Juran varies from Deming somewhat in focusing on the ________ and defining quality as ________, not necessarily the written specifications.

Accepted Answer

customer,

Question 18

A series of environmental management standards established by the International Organization for Standardization is called ________.

Accepted Answer

The answer of A series of environmental management standards established...

Question 19

The circular economy comes in a linear form of make-use-dispose.

Accepted Answer

A) True 
 B)False

Question 20

Social accounting can measure what types of things?

Accepted Answer

Answers could include: brand e

Exam 6: Managing Quality

Resources held by the public are also said to be held in what?

Total quality management emphasizes:

Some governments are implementing laws that mandate the outright reduction of GHG emissions by forcing companies to pay taxes based on the amount of GHG emissions that are emitted.

Economic sustainability means appropriately allocating scarce resources to make a profit.

Those resources held in the common are often misallocated.

A fish-bone chart is also known as a(n):

Perform a Pareto analysis on the following information:

Why is product design the most critical phase in product life cycle assessment?

Three broad categories of definitions of quality are:

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

Line employees need the knowledge of TQM tools.

One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.

Which of the following statements regarding Arnold Palmer Hospital is FALSE?

One way to think of sustainability is to consider the systems necessary to support the triple bottom line of the three Ps, which are:

What percentage of the manufacturing process from Subaru's Lafayette, Indiana, plant goes to the landfill?

A firm is considering three different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity?

Juran varies from Deming somewhat in focusing on the ________ and defining quality as ________, not necessarily the written specifications.

A series of environmental management standards established by the International Organization for Standardization is called ________.

The circular economy comes in a linear form of make-use-dispose.

Social accounting can measure what types of things?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Juran varies from Deming somewhat in focusing on the and defining quality as , not necessarily the written specifications.