Question 1

"Making it right the first time" is the focus of the user-based definition of quality.

Accepted Answer

A) True 
 B)False

Question 2

Stakeholders who are affected by the production and marketing of poor quality products include:

Accepted Answer

A)  stockholders and employees. 
B)  suppliers and creditors. 
C)  customers and distributors. 
D)  all of these 
E)  none of these. 
A)  stockholders and employees. 
B)  suppliers and creditors. 
C)  customers and distributors. 
D)  all of these 
E)  none of these.

Question 3

Which of the following is TRUE about ISO 14000 certification?

Accepted Answer

A)  It can reduce exposure to liability. 
B)  It deals with environmental management. 
C)  It offers a good systematic approach to pollution prevention. 
D)  One of its core elements is life cycle assessment. 
E)  All of these are true. 
A)  It can reduce exposure to liability. 
B)  It deals with environmental management. 
C)  It offers a good systematic approach to pollution prevention. 
D)  One of its core elements is life cycle assessment. 
E)  All of these are true.

Question 4

________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control.

Accepted Answer

The answer of ________ are graphical presentations of data over...

Question 5

UPS plans its truck routes with the fewest possible right turns.

Accepted Answer

A) True 
 B)False

Question 6

"Quality lies in the eyes of the beholder" is:

Accepted Answer

A)  an unrealistic definition of quality. 
B)  a user-based definition of quality. 
C)  a manufacturing-based definition of quality. 
D)  a product-based definition of quality. 
E)  the definition of quality proposed by the American Society for Quality. 
A)  an unrealistic definition of quality. 
B)  a user-based definition of quality. 
C)  a manufacturing-based definition of quality. 
D)  a product-based definition of quality. 
E)  the definition of quality proposed by the American Society for Quality.

Question 7

Construct a cause-and-effect chart for a missed field goal late in a football game with at least three aspects for each M.

Accepted Answer

Responses should include the 4 Ms of Man

Question 8

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Accepted Answer

A) True 
 B)False

Question 9

Products are more "environmentally friendly" when they are made:

Accepted Answer

A)  using cheaper materials. 
B)  using less energy. 
C)  according to OSHA standards. 
D)  where environmental regulations are lax. 
E)  more difficult to disassemble. 
A)  using cheaper materials. 
B)  using less energy. 
C)  according to OSHA standards. 
D)  where environmental regulations are lax. 
E)  more difficult to disassemble.

Question 10

What does UNFCCC stand for?

Accepted Answer

A)  United National Federation Council on Climate Change 
B)  UN Federation for Climate Change Cooperation 
C)  Uniform National Framework Climate Change Code 
D)  UN Framework Convention on Climate Change 
E)  UN Foundation for the Consequences of Climate Change 
A)  United National Federation Council on Climate Change 
B)  UN Federation for Climate Change Cooperation 
C)  Uniform National Framework Climate Change Code 
D)  UN Framework Convention on Climate Change 
E)  UN Foundation for the Consequences of Climate Change

Question 11

Six Sigma was developed by ________ in the 1980s.

Accepted Answer

The answer of Six Sigma was developed by ________ in...

Question 12

ISO 9000 is a series of environmental management standards that contain five core elements.

Accepted Answer

A) True 
 B)False

Question 13

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

Accepted Answer

A)  W. Edwards Deming. 
B)  Joseph M. Juran. 
C)  Philip B. Crosby. 
D)  Crosby, Stills, and Nash. 
E)  Armand Feigenbaum. 
A)  W. Edwards Deming. 
B)  Joseph M. Juran. 
C)  Philip B. Crosby. 
D)  Crosby, Stills, and Nash. 
E)  Armand Feigenbaum.

Question 14

Improved quality can increase profitability via allowing flexible pricing.

Accepted Answer

A) True 
 B)False

Question 15

The work by ________ regarding how people learn from each other's successes led to the field of cross-functional teamwork.

Accepted Answer

The answer of The work by ________ regarding how people...

Question 16

Describe the European Union Emissions Trading System to combat climate change.

Accepted Answer

The system works on the "cap-and-trade"

Question 17

A checklist is a type of:

Accepted Answer

A)  poka-yoke. 
B)  kaizen. 
C)  kanban. 
D)  Pareto chart 
E)  flowchart 
A)  poka-yoke. 
B)  kaizen. 
C)  kanban. 
D)  Pareto chart 
E)  flowchart

Question 18

The process improvement technique that sorts the vital few from the trivial many is:

Accepted Answer

A)  Taguchi analysis. 
B)  Pareto analysis. 
C)  benchmarking. 
D)  Deming analysis. 
E)  Yamaguchi analysis. 
A)  Taguchi analysis. 
B)  Pareto analysis. 
C)  benchmarking. 
D)  Deming analysis. 
E)  Yamaguchi analysis.

Question 19

What is a popular measurement scale for service quality that compares service expectations with service performance?

Accepted Answer

A)  COQ 
B)  SPC 
C)  KAIZEN 
D)  SERVQUAL 
E)  TQM 
A)  COQ 
B)  SPC 
C)  KAIZEN 
D)  SERVQUAL 
E)  TQM

Question 20

A quality circle holds a brainstorming session and attempts to organize factors most responsible for the flaws in a product to help focus on problem-solving efforts. Which tool do you suggest they use to organize their findings?

Accepted Answer

A)  Ishikawa diagram 
B)  Pareto chart 
C)  flowchart 
D)  control charts 
E)  activity chart 
A)  Ishikawa diagram 
B)  Pareto chart 
C)  flowchart 
D)  control charts 
E)  activity chart

Exam 6: Managing Quality

"Making it right the first time" is the focus of the user-based definition of quality.

Stakeholders who are affected by the production and marketing of poor quality products include:

Which of the following is TRUE about ISO 14000 certification?

________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control.

UPS plans its truck routes with the fewest possible right turns.

"Quality lies in the eyes of the beholder" is:

Construct a cause-and-effect chart for a missed field goal late in a football game with at least three aspects for each M.

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Products are more "environmentally friendly" when they are made:

What does UNFCCC stand for?

Six Sigma was developed by ________ in the 1980s.

ISO 9000 is a series of environmental management standards that contain five core elements.

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

Improved quality can increase profitability via allowing flexible pricing.

The work by ________ regarding how people learn from each other's successes led to the field of cross-functional teamwork.

Describe the European Union Emissions Trading System to combat climate change.

A checklist is a type of:

The process improvement technique that sorts the vital few from the trivial many is:

What is a popular measurement scale for service quality that compares service expectations with service performance?

A quality circle holds a brainstorming session and attempts to organize factors most responsible for the flaws in a product to help focus on problem-solving efforts. Which tool do you suggest they use to organize their findings?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

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