Question 1

The EUETS works on the "cap-and-trade" principle.

Accepted Answer

A) True 
 B)False

Question 2

Internal failure costs are associated with testing, labs, and inspectors.

Accepted Answer

A) True 
 B)False

Question 3

Arnold Palmer Hospital uses ________ to seek new ways to reduce readmission rates.

Accepted Answer

continuous

Question 4

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

Accepted Answer

A)  Pareto chart. 
B)  flowchart. 
C)  check sheet. 
D)  Taguchi map. 
E)  poka-yoke. 
A)  Pareto chart. 
B)  flowchart. 
C)  check sheet. 
D)  Taguchi map. 
E)  poka-yoke.

Question 5

Explain how just-in-time processes relate to the quality of an organization's outputs.

Accepted Answer

JIT reduces costs of quality by lowering

Question 6

Which of the determinants of service quality involves performing the service right the first time?

Accepted Answer

A)  access 
B)  courtesy 
C)  credibility 
D)  reliability 
E)  responsiveness 
A)  access 
B)  courtesy 
C)  credibility 
D)  reliability 
E)  responsiveness

Question 7

Which of the following is TRUE regarding Taguchi concepts?

Accepted Answer

A)  Taguchi emphasizes spec limit-oriented quality. 
B)  His idea is to remove the causes of adverse conditions instead of removing the effects. 
C)  Small variations in materials and process do not destroy product quality. 
D)  Conformance-oriented systems are better than target-oriented ones. 
E)  As the item output moves away from its target value, the quality cost will increase linearly. 
A)  Taguchi emphasizes spec limit-oriented quality. 
B)  His idea is to remove the causes of adverse conditions instead of removing the effects. 
C)  Small variations in materials and process do not destroy product quality. 
D)  Conformance-oriented systems are better than target-oriented ones. 
E)  As the item output moves away from its target value, the quality cost will increase linearly.

Question 8

How is source inspection related to employee empowerment?

Accepted Answer

Source inspection involves the operator

Question 9

Kaizen is similar to TQM in that both are focused on continuous improvement.

Accepted Answer

A) True 
 B)False

Question 10

The operations manager's greatest opportunity to make substantial contributions to the company's environmental objectives occurs during product life cycle assessment.

Accepted Answer

A) True 
 B)False

Question 11

A Six Sigma program has how many defects per million?

Accepted Answer

A)  3.4 
B)  34 
C)  1000 
D)  6 times the standard deviation 
E)  2700 
A)  3.4 
B)  34 
C)  1000 
D)  6 times the standard deviation 
E)  2700

Question 12

Benchmarking requires the comparison of your firm to other similar organizations in your industry; it is not appropriate to look outside your industry.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is TRUE?

Accepted Answer

A)  Juran coined the term zero defects. 
B)  Feigenbaum's work in how people learn from each other's successes led to the field of cross-functional teamwork. 
C)  Crosby defined quality as fitness for use. 
D)  Juran wrote the 14 points for implementing quality improvement. 
E)  Deming laid out 40 steps to quality improvement process in his 1961 book. 
A)  Juran coined the term zero defects. 
B)  Feigenbaum's work in how people learn from each other's successes led to the field of cross-functional teamwork. 
C)  Crosby defined quality as fitness for use. 
D)  Juran wrote the 14 points for implementing quality improvement. 
E)  Deming laid out 40 steps to quality improvement process in his 1961 book.

Question 14

The measure of total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is known as:

Accepted Answer

A)  radioactive decay. 
B)  nitrogen footprint. 
C)  ozone factor. 
D)  pollution index. 
E)  carbon footprint. 
A)  radioactive decay. 
B)  nitrogen footprint. 
C)  ozone factor. 
D)  pollution index. 
E)  carbon footprint.

Question 15

________ diagrams use a schematic technique to discover possible locations of quality problems.

Accepted Answer

Cause-and-

Question 16

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

Accepted Answer

A)  PDCA 
B)  internal failure costs 
C)  appraisal costs 
D)  cost of poor quality is underestimated 
E)  prevention costs 
A)  PDCA 
B)  internal failure costs 
C)  appraisal costs 
D)  cost of poor quality is underestimated 
E)  prevention costs

Question 17

A measure of the total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is the nitrogen footprint.

Accepted Answer

A) True 
 B)False

Question 18

ISO ________ is designed to work alongside ISO 14001 by establishing the criteria for improving energy use.

Accepted Answer

The answer of ISO ________ is designed to work alongside...

Question 19

What is the circular economy?

Accepted Answer

A)  It means that social and environmental sustainability do not exist without economic sustainability. 
B)  It refers to the ups and downs in an economic cycle. 
C)  It is about keeping and using resources for as long as possible and then recovering and regenerating to the maximum possible value at the end of service life. 
D)  It refers to how companies remain in business. 
E)  It refers to the resources held in the common. 
A)  It means that social and environmental sustainability do not exist without economic sustainability. 
B)  It refers to the ups and downs in an economic cycle. 
C)  It is about keeping and using resources for as long as possible and then recovering and regenerating to the maximum possible value at the end of service life. 
D)  It refers to how companies remain in business. 
E)  It refers to the resources held in the common.

Question 20

________ is the Japanese word for the ongoing process of unending improvement.

Accepted Answer

The answer of ________ is the Japanese word for the...

Exam 6: Managing Quality

The EUETS works on the "cap-and-trade" principle.

Internal failure costs are associated with testing, labs, and inspectors.

Arnold Palmer Hospital uses ________ to seek new ways to reduce readmission rates.

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:

Explain how just-in-time processes relate to the quality of an organization's outputs.

Which of the determinants of service quality involves performing the service right the first time?

Which of the following is TRUE regarding Taguchi concepts?

How is source inspection related to employee empowerment?

Kaizen is similar to TQM in that both are focused on continuous improvement.

The operations manager's greatest opportunity to make substantial contributions to the company's environmental objectives occurs during product life cycle assessment.

A Six Sigma program has how many defects per million?

Benchmarking requires the comparison of your firm to other similar organizations in your industry; it is not appropriate to look outside your industry.

Which of the following statements is TRUE?

The measure of total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is known as:

________ diagrams use a schematic technique to discover possible locations of quality problems.

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

A measure of the total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is the nitrogen footprint.

ISO ________ is designed to work alongside ISO 14001 by establishing the criteria for improving energy use.

What is the circular economy?

________ is the Japanese word for the ongoing process of unending improvement.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

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