Question 1

Which of the following statements about team compensation is generally true?

Accepted Answer

A) Gainsharing programs pay employees for learning additional skills or knowledge. 
B) Skill­based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. 
C) Skill­based pay programs tend to be most effective when teams or team­based interventions, such as total quality management, are first introduced. 
D) ​Skill­based pay is more effective for self­directing teams performing complex tasks. 
E) In skill­based pay programs, companies share the financial value of performance gains, such as productivity increases, cost savings, or quality improvements, with their workers. 
A) Gainsharing programs pay employees for learning additional skills or knowledge. 
B) Skill­based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. 
C) Skill­based pay programs tend to be most effective when teams or team­based interventions, such as total quality management, are first introduced. 
D) ​Skill­based pay is more effective for self­directing teams performing complex tasks. 
E) In skill­based pay programs, companies share the financial value of performance gains, such as productivity increases, cost savings, or quality improvements, with their workers.

Question 2

Sincere attempts to reach agreement on a difficult issue can quickly deteriorate from cognitive to affective conflict.

Accepted Answer

A) True 
 B)False

Question 3

In the stages of team development, a team first moves from growth to decline during the _____ stage.

Accepted Answer

A) de­forming 
B) storming 
C) de­storming 
D) ​de­norming 
E) reforming 
A) de­forming 
B) storming 
C) de­storming 
D) ​de­norming 
E) reforming

Question 4

Joshua, an employee at Waves Corp., is a member of a typical traditional work group. Joshua should expect to be responsible for:

Accepted Answer

A) making decisions and solving problems regarding major production or service tasks. 
B) ​doing what he is told to do. 
C) cross­training employees who are not part of his work team. 
D) giving advice and making suggestions to the management. 
E) creating ideas through processes like brainstorming. 
A) making decisions and solving problems regarding major production or service tasks. 
B) ​doing what he is told to do. 
C) cross­training employees who are not part of his work team. 
D) giving advice and making suggestions to the management. 
E) creating ideas through processes like brainstorming.

Question 5

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Accepted Answer

A) True 
 B)False

Question 6

Identify the statement that is true about virtual teams.

Accepted Answer

A) They are mostly permanent and are engaged in all of the organization's business. 
B) They find it difficult to include key stakeholders such as suppliers and customers. 
C) They are continuing to decline in popularity. 
D) They are often inflexible. 
E) ​They typically require smaller time commitment than traditional teams do. 
A) They are mostly permanent and are engaged in all of the organization's business. 
B) They find it difficult to include key stakeholders such as suppliers and customers. 
C) They are continuing to decline in popularity. 
D) They are often inflexible. 
E) ​They typically require smaller time commitment than traditional teams do.

Question 7

Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.

Accepted Answer

A) True 
 B)False

Question 8

The employees at Run Shoes Inc. work in groups that work together by collaborating their skills and cooperating with each other. Thus, they develop and deliver their products while being accountable for them. From the information given in this scenario, we can infer that Run Shoes Inc. uses _____.​

Accepted Answer

A) ​autonomous units 
B) ad hoc committees 
C) work teams 
D) ​franchisees 
E) ​impromptu groups 
A) ​autonomous units 
B) ad hoc committees 
C) work teams 
D) ​franchisees 
E) ​impromptu groups

Question 9

A drawback of virtual teams is that:

Accepted Answer

A) their members must learn to express themselves in new contexts. 
B) their members find them inflexible. 
C) there is an absence of autonomy. 
D) they have too much autonomy. 
E) they establish several group norms. 
A) their members must learn to express themselves in new contexts. 
B) their members find them inflexible. 
C) there is an absence of autonomy. 
D) they have too much autonomy. 
E) they establish several group norms.

Question 10

Lisa recently joined a famous multinational company. During her first few days, she went to work wearing casual clothing. However, she gradually came to know that this was not the expected dress code as everyone in the office dressed in formal attire. This was not specifically told to her, nor was it officially established as she later found out. The formal dress code is an example of a(n) _____.

Accepted Answer

A) guideline 
B) norm 
C) behavioral policy 
D) ethical policy 
E) operational guide 
A) guideline 
B) norm 
C) behavioral policy 
D) ethical policy 
E) operational guide

Question 11

_____ is one of the disadvantages associated with the use of work teams.

Accepted Answer

A) Storming behavior 
B) Social loafing 
C) Specializing 
D) Outsourcing 
E) Stonewalling 
A) Storming behavior 
B) Social loafing 
C) Specializing 
D) Outsourcing 
E) Stonewalling

Question 12

Define cross-training. Briefly explain how cross-training can lead to increased job satisfaction.

Accepted Answer

Cross­training involves training team me

Question 13

Which of the following statements about social loafing is true?

Accepted Answer

A) It only occurs in organizational settings. 
B) It is more likely to occur in larger groups. 
C) It creates an accommodative decision­making climate. 
D) It preempts the usefulness of brainstorming. 
E) It does not occur if there is a group leader. 
A) It only occurs in organizational settings. 
B) It is more likely to occur in larger groups. 
C) It creates an accommodative decision­making climate. 
D) It preempts the usefulness of brainstorming. 
E) It does not occur if there is a group leader.

Question 14

What are the four guidelines managers use to determine the use of teams?

Accepted Answer

Teams should be used (1) when there is a

Question 15

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

Accepted Answer

A) employee involvement teams, traditional work groups, semi­autonomous work groups, self­managing teams, and self­designing teams. 
B) traditional work groups, employee involvement teams, self­managing teams, semi­autonomous work groups, and self­designing teams. 
C) self­designing teams, traditional work groups, employee involvement teams, semi­autonomous work groups, and self­managing teams. 
D) traditional work groups, employee involvement teams, semi­autonomous work groups, self­managing teams, and self­designing teams. 
E) employer­mandated teams, traditional work groups, employee involvement teams, project teams, and self­ managing teams. 
A) employee involvement teams, traditional work groups, semi­autonomous work groups, self­managing teams, and self­designing teams. 
B) traditional work groups, employee involvement teams, self­managing teams, semi­autonomous work groups, and self­designing teams. 
C) self­designing teams, traditional work groups, employee involvement teams, semi­autonomous work groups, and self­managing teams. 
D) traditional work groups, employee involvement teams, semi­autonomous work groups, self­managing teams, and self­designing teams. 
E) employer­mandated teams, traditional work groups, employee involvement teams, project teams, and self­ managing teams.

Question 16

Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

Accepted Answer

A) True 
 B)False

Question 17

The achievement of stretch goals is made easier when the team members have _____.

Accepted Answer

A) dominant minority 
B) bureaucratic immunity 
C) strategic diversity 
D) vast scope 
E) limited cohesiveness 
A) dominant minority 
B) bureaucratic immunity 
C) strategic diversity 
D) vast scope 
E) limited cohesiveness

Question 18

Group cohesion tends to be relatively strong at the _____ stage of team development.

Accepted Answer

A) storming 
B) norming 
C) forming 
D) conforming 
E) informing 
A) storming 
B) norming 
C) forming 
D) conforming 
E) informing

Question 19

Benson & Parker Advertising recently hired a fresh batch of copywriters and designers for their creative team. Initially, there was a lot of turbulence among the new team. In which stage of team development is this group at Benson & Parker Advertising most likely to resolve petty differences, develop friendships, and establish strong group cohesiveness?

Accepted Answer

A) Reforming 
B) Storming 
C) Norming 
D) Forming 
E) Performing 
A) Reforming 
B) Storming 
C) Norming 
D) Forming 
E) Performing

Question 20

A research organization has project teams that perform field research for its clients. Each member of these project teams is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. Thus, the team is able to work normally even when one of its members is absent. The organization uses _____ to make its project teams more efficient.

Accepted Answer

A) synergistic goals 
B) stretch goals 
C) cross­training 
D) vestibule training 
E) on­the­job training 
A) synergistic goals 
B) stretch goals 
C) cross­training 
D) vestibule training 
E) on­the­job training

Which of the following statements about team compensation is generally true?

Sincere attempts to reach agreement on a difficult issue can quickly deteriorate from cognitive to affective conflict.

In the stages of team development, a team first moves from growth to decline during the _____ stage.

Joshua, an employee at Waves Corp., is a member of a typical traditional work group. Joshua should expect to be responsible for:

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Identify the statement that is true about virtual teams.

Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.

The employees at Run Shoes Inc. work in groups that work together by collaborating their skills and cooperating with each other. Thus, they develop and deliver their products while being accountable for them. From the information given in this scenario, we can infer that Run Shoes Inc. uses _____.

A drawback of virtual teams is that:

_____ is one of the disadvantages associated with the use of work teams.

Define cross-training. Briefly explain how cross-training can lead to increased job satisfaction.

Which of the following statements about social loafing is true?

What are the four guidelines managers use to determine the use of teams?

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

The achievement of stretch goals is made easier when the team members have _____.

Group cohesion tends to be relatively strong at the _____ stage of team development.

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Exam 10: Managing Teams

Which of the following statements about team compensation is generally true?

Sincere attempts to reach agreement on a difficult issue can quickly deteriorate from cognitive to affective conflict.

In the stages of team development, a team first moves from growth to decline during the _____ stage.

Joshua, an employee at Waves Corp., is a member of a typical traditional work group. Joshua should expect to be responsible for:

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

Identify the statement that is true about virtual teams.

Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.

A drawback of virtual teams is that:

_____ is one of the disadvantages associated with the use of work teams.

Define cross-training. Briefly explain how cross-training can lead to increased job satisfaction.

Which of the following statements about social loafing is true?

What are the four guidelines managers use to determine the use of teams?

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

The achievement of stretch goals is made easier when the team members have _____.

Group cohesion tends to be relatively strong at the _____ stage of team development.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters