Question 1

What are project teams? List the advantages associated with their usage.

Accepted Answer

Project teams are created to complete specific, one­time projects or tasks within a limited time. Project teams are often used to develop new products, to significantly improve existing products, to roll out new information systems, or to build new factories or offices. Because project tasks are typically unique, project teams are often staffed by employees from different functional areas. One advantage of project teams is that drawing employees from different functional areas can reduce or eliminate communication barriers. In turn, free­flowing communication encourages cooperation among separate departments and typically speeds up the design process. Another advantage of project teams is their flexibility. When projects are finished, project team members either move on to the next project or return to their functional units. Because of this flexibility, project teams are often used with the matrix organizational designs.

Question 2

_____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work.

Accepted Answer

A) ​Stonewalling​ 
B) Social loafing 
C) ​Norming 
D) Storming 
E) ​Bystander apathy 
A) ​Stonewalling​ 
B) Social loafing 
C) ​Norming 
D) Storming 
E) ​Bystander apathy B

Question 3

A group of workers in a medical examiner's office decided that they would not wear light-colored denim jeans to work because such casual wear seemed unprofessional. This informal agreement was made although the office did not have a dress code policy. The workers created a(n) _____.

Accepted Answer

A) ​guideline 
B) norm 
C) work model 
D) code of ethics 
E) operational guide 
A) ​guideline 
B) norm 
C) work model 
D) code of ethics 
E) operational guide B

Question 4

Which of the following statements about semi-autonomous work groups is true?

Accepted Answer

A) They are not cross­trained. 
B) They have the least autonomy. 
C) They can control and change the design of the team. 
D) ​They have the authority to make decisions that are typically made by supervisors and managers. 
E) They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management. 
A) They are not cross­trained. 
B) They have the least autonomy. 
C) They can control and change the design of the team. 
D) ​They have the authority to make decisions that are typically made by supervisors and managers. 
E) They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.

Question 5

A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.

Accepted Answer

A) True 
 B)False

Question 6

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.

Accepted Answer

A) True 
 B)False

Question 7

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

Accepted Answer

A) True 
 B)False

Question 8

_____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Accepted Answer

A) Hourly wages 
B) Gainsharing 
C) Piecework pay 
D) Retained earnings 
E) Nonfinancial rewards 
A) Hourly wages 
B) Gainsharing 
C) Piecework pay 
D) Retained earnings 
E) Nonfinancial rewards

Question 9

​Describe the four factors that companies can manage to make teams more effective. Specify which of these four factors you feel is of greatest importance in enhancing team performance. Explain the reason for your choice.

Accepted Answer

Companies can make teams more effective

Question 10

Brown Beverages Corp. uses a cross-functional team to develop four to six new beverages annually. Brown Beverages Corp. most likely uses a cross- functional team because it:

Accepted Answer

A) allows the company to use employees from various departments with varying perspectives to attack the task. 
B) allows the team members to work individually. 
C) ensures that the team members can go back to their original teams once they have finished developing the beverages. 
D) ensures that the members will be able to work together irrespective of their locations. 
E) allows the company to get input from all of its external stakeholders. 
A) allows the company to use employees from various departments with varying perspectives to attack the task. 
B) allows the team members to work individually. 
C) ensures that the team members can go back to their original teams once they have finished developing the beverages. 
D) ensures that the members will be able to work together irrespective of their locations. 
E) allows the company to get input from all of its external stakeholders.

Question 11

An organization should use teams when:

Accepted Answer

A) a task is simple. 
B) ​a task does not require interdependence. 
C) there is no clear, engaging reason or purpose. 
D) rewards are provided for individual effort. 
E) ​ample resources are available. 
A) a task is simple. 
B) ​a task does not require interdependence. 
C) there is no clear, engaging reason or purpose. 
D) rewards are provided for individual effort. 
E) ​ample resources are available.

Question 12

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Accepted Answer

A) Virtual teams 
B) Ad hoc teams 
C) Semi­autonomous teams 
D) Self­managing teams 
E) Horizontally organized teams 
A) Virtual teams 
B) Ad hoc teams 
C) Semi­autonomous teams 
D) Self­managing teams 
E) Horizontally organized teams

Question 13

An organization that rewards its team members through gainsharing is _____.

Accepted Answer

A) using a nonfinancial reward 
B) sharing the financial value of performance gains 
C) paying employees to gain new skills 
D) paying hourly wages 
E) engaging in cross­training 
A) using a nonfinancial reward 
B) sharing the financial value of performance gains 
C) paying employees to gain new skills 
D) paying hourly wages 
E) engaging in cross­training

Question 14

Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following typically happens during the storming stage of team development?

Accepted Answer

A) Team members begin to work together, and different personalities and work styles clash. 
B) Team members engage in brainstorming. 
C) Team members begin to settle into their roles as team members. 
D) The comfort level of team members begins to decrease. 
E) Team members feel mutual accountability. 
A) Team members begin to work together, and different personalities and work styles clash. 
B) Team members engage in brainstorming. 
C) Team members begin to settle into their roles as team members. 
D) The comfort level of team members begins to decrease. 
E) Team members feel mutual accountability.

Question 16

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

Accepted Answer

A) True 
 B)False

Question 17

What are stretch goals? What four things must occur for stretch goals to motivate teams effectively?

Accepted Answer

Stretch goals are extremely ambitious go

Question 18

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Accepted Answer

A) Cognitive conflict 
B) High cohesiveness 
C) Normative conflict 
D) Behavioral conflict 
E) ​Affective conflict 
A) Cognitive conflict 
B) High cohesiveness 
C) Normative conflict 
D) Behavioral conflict 
E) ​Affective conflict

Question 19

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

Accepted Answer

A) Establish common goals 
B) Work with more, rather than less, information 
C) Maintain a balance of power 
D) Inject humor into the workplace 
E) Always resolve issues by consensus 
A) Establish common goals 
B) Work with more, rather than less, information 
C) Maintain a balance of power 
D) Inject humor into the workplace 
E) Always resolve issues by consensus

Question 20

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Accepted Answer

A) Traditional work groups 
B) Project teams 
C) Virtual teams 
D) Joint committees 
E) Standing committees 
A) Traditional work groups 
B) Project teams 
C) Virtual teams 
D) Joint committees 
E) Standing committees

What are project teams? List the advantages associated with their usage.

_____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work.

A group of workers in a medical examiner's office decided that they would not wear light-colored denim jeans to work because such casual wear seemed unprofessional. This informal agreement was made although the office did not have a dress code policy. The workers created a(n) _____.

Which of the following statements about semi-autonomous work groups is true?

A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

_____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Describe the four factors that companies can manage to make teams more effective. Specify which of these four factors you feel is of greatest importance in enhancing team performance. Explain the reason for your choice.

Brown Beverages Corp. uses a cross-functional team to develop four to six new beverages annually. Brown Beverages Corp. most likely uses a cross- functional team because it:

An organization should use teams when:

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

An organization that rewards its team members through gainsharing is _____.

Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

Which of the following typically happens during the storming stage of team development?

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

What are stretch goals? What four things must occur for stretch goals to motivate teams effectively?

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 10: Managing Teams

What are project teams? List the advantages associated with their usage.

_____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work.

A group of workers in a medical examiner's office decided that they would not wear light-colored denim jeans to work because such casual wear seemed unprofessional. This informal agreement was made although the office did not have a dress code policy. The workers created a(n) _____.

Which of the following statements about semi-autonomous work groups is true?

A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.

Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

_____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise.

​Describe the four factors that companies can manage to make teams more effective. Specify which of these four factors you feel is of greatest importance in enhancing team performance. Explain the reason for your choice.

Brown Beverages Corp. uses a cross-functional team to develop four to six new beverages annually. Brown Beverages Corp. most likely uses a cross- functional team because it:

An organization should use teams when:

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

An organization that rewards its team members through gainsharing is _____.

Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

Which of the following typically happens during the storming stage of team development?

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

What are stretch goals? What four things must occur for stretch goals to motivate teams effectively?

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Describe the four factors that companies can manage to make teams more effective. Specify which of these four factors you feel is of greatest importance in enhancing team performance. Explain the reason for your choice.