Question 1

Identify and briefly describe the three steps involved in the process of managing organizational change as defined by Kurt Lewin.

Accepted Answer

According to Kurt Lewin, managing organizational change is a basic process of unfreezing, change intervention, and refreezing. Unfreezing is getting the people affected by change to believe that change is needed. During the change intervention itself, workers and managers change their behavior and work practices. Refreezing is supporting and reinforcing the new changes so they stick.

Question 2

Which of the following is an aspect of the experiential approach to innovation?

Accepted Answer

A) Design iteration 
B) Centralization 
C) Organizational impediments 
D) Design lockout 
E) Process duplication 
A) Design iteration 
B) Centralization 
C) Organizational impediments 
D) Design lockout 
E) Process duplication A

Question 3

Differentiate between the experiential and compression approaches to innovation. What is the single component that both approaches have in common?

Accepted Answer

The experiential and compression approaches are complementary approaches to managing innovation; each one is appropriate in a different phase of the technology cycle. The experiential approach is used to manage innovation in highly uncertain environments during periods of discontinuous change, while the compression approach is used to manage innovation in more certain environments during periods of incremental change. There are five parts to the experiential approach to innovation: (1) design iterations, (2) testing, (3) milestones, (4) multifunctional teams, and (5) powerful leaders. There are also five parts to the compression approach to innovation: (1) planning, (2) supplier involvement, (3) shortening the time of individual steps, (4) overlapping steps, and (5) multifunctional teams. The single component that both approaches have in common is multifunctional teams.

Question 4

Creativity was needed to improve efficiency without raising costs at an automobile maker. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of ____.

Accepted Answer

A) corporate entropy 
B) organizational innovation 
C) assembly networking 
D) organizational networking 
E) reverse engineering 
A) corporate entropy 
B) organizational innovation 
C) assembly networking 
D) organizational networking 
E) reverse engineering

Question 5

What works well when managing innovation after technological discontinuities also works well when managing innovation during periods of incremental change.

Accepted Answer

A) True 
 B)False

Question 6

An innovation stream begins with a technological discontinuity, which is a scientific advance or a unique combination of existing technologies creating a significant breakthrough in performance or function.

Accepted Answer

A) True 
 B)False

Question 7

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology.

Accepted Answer

A) True 
 B)False

Question 8

In the context of organizational development interventions, the purpose of _____ interventions is to change the character and performance of an organization, business unit, or department.

Accepted Answer

A) coercion 
B) person­focused 
C) ​large­system 
D) unit­focused 
E) hierarchy­focused 
A) coercion 
B) person­focused 
C) ​large­system 
D) unit­focused 
E) hierarchy­focused

Question 9

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?

Accepted Answer

A) Education and communication 
B) Participation 
C) Negotiation 
D) Coercion 
E) Change manipulation 
A) Education and communication 
B) Participation 
C) Negotiation 
D) Coercion 
E) Change manipulation

Question 10

The _____ approach to innovation asserts that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding.

Accepted Answer

A) compression 
B) experiential 
C) technological substitution 
D) generational change 
E) technological disruption 
A) compression 
B) experiential 
C) technological substitution 
D) generational change 
E) technological disruption

Question 11

Identify and briefly describe the three things that companies need to be good at in order to successfully manage innovation streams. Explain why managing these factors is important. Specify which one of the three might tend to be more influenced by organizational culture and less influenced by a manager's own personal ability.

Accepted Answer

Given the nature and demands of technolo

Question 12

The first step in the compression approach to innovation is _____.

Accepted Answer

A) overlapping of the individual steps 
B) planning 
C) supplier involvement 
D) granting autonomy 
E) creating multifunctional teams 
A) overlapping of the individual steps 
B) planning 
C) supplier involvement 
D) granting autonomy 
E) creating multifunctional teams

Question 13

When Red Arc Enterprises, a shipping company was merged with a larger shipping company, there was a strong resistance to change among the employees of Red Arc. When the CEO of Red Arc came to know of this, he met everyone and explained why the change was necessary and how it could serve to benefit all of them. Kurt Lewin would say that the company is in the _____ stage of managing organizational change.

Accepted Answer

A) change intervention 
B) change mobilization 
C) refreezing 
D) freezing 
E) ​unfreezing 
A) change intervention 
B) change mobilization 
C) refreezing 
D) freezing 
E) ​unfreezing

Question 14

The typical S-curve pattern of innovation indicates that both early and late in the technology cycle, increased effort (i.e., money, research and development) brings only small improvements in technological performance.

Accepted Answer

A) True 
 B)False

Question 15

Milestones are formal review points that tend to lengthen the innovation process.

Accepted Answer

A) True 
 B)False

Question 16

Touchstone Hardware was a popular company that specialized in making floppy disks. At the start of the 21st century, when people began switching to CDs and DVDs to store their information, it was brought to the notice of senior managers that the company needed to switch its focus to the new storage devices. However, managers did not feel it was important to switch. They dismissed CDs and DVDs as just a passing phase. At this point, which stage of organizational decline is the company in?

Accepted Answer

A) Dissolution stage 
B) Crisis stage 
C) Proactive stage 
D) Faulty action stage 
E) Blinded stage 
A) Dissolution stage 
B) Crisis stage 
C) Proactive stage 
D) Faulty action stage 
E) Blinded stage

Question 17

Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.

Accepted Answer

The basic change process occurs in three

Question 18

Which of the following is a component of a creative work environment?

Accepted Answer

A) Homogeneity 
B) Job specialization 
C) Centralization 
D) Freedom 
E) Micromanagement 
A) Homogeneity 
B) Job specialization 
C) Centralization 
D) Freedom 
E) Micromanagement

Question 19

There are eight general steps for organizational development intervention. The first step is _____.

Accepted Answer

A) pioneering 
B) inception 
C) introduction 
D) entry 
E) startup 
A) pioneering 
B) inception 
C) introduction 
D) entry 
E) startup

Question 20

A technology cycle occurs whenever there are major advances or changes in the _____ in a field or discipline.

Accepted Answer

A) human, technical, and conceptual skills needed 
B) structure or personnel requirements 
C) internal resource environment 
D) knowledge, tools, and techniques 
E) way information is retrieved 
A) human, technical, and conceptual skills needed 
B) structure or personnel requirements 
C) internal resource environment 
D) knowledge, tools, and techniques 
E) way information is retrieved

Identify and briefly describe the three steps involved in the process of managing organizational change as defined by Kurt Lewin.

Which of the following is an aspect of the experiential approach to innovation?

Differentiate between the experiential and compression approaches to innovation. What is the single component that both approaches have in common?

What works well when managing innovation after technological discontinuities also works well when managing innovation during periods of incremental change.

An innovation stream begins with a technological discontinuity, which is a scientific advance or a unique combination of existing technologies creating a significant breakthrough in performance or function.

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology.

In the context of organizational development interventions, the purpose of _____ interventions is to change the character and performance of an organization, business unit, or department.

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?

The _____ approach to innovation asserts that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding.

The first step in the compression approach to innovation is _____.

The typical S-curve pattern of innovation indicates that both early and late in the technology cycle, increased effort (i.e., money, research and development) brings only small improvements in technological performance.

Milestones are formal review points that tend to lengthen the innovation process.

Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.

Which of the following is a component of a creative work environment?

There are eight general steps for organizational development intervention. The first step is _____.

A technology cycle occurs whenever there are major advances or changes in the _____ in a field or discipline.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 7: Innovation and Change

Identify and briefly describe the three steps involved in the process of managing organizational change as defined by Kurt Lewin.

Which of the following is an aspect of the experiential approach to innovation?

Differentiate between the experiential and compression approaches to innovation. What is the single component that both approaches have in common?

What works well when managing innovation after technological discontinuities also works well when managing innovation during periods of incremental change.

An innovation stream begins with a technological discontinuity, which is a scientific advance or a unique combination of existing technologies creating a significant breakthrough in performance or function.

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology.

In the context of organizational development interventions, the purpose of _____ interventions is to change the character and performance of an organization, business unit, or department.

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change?

The _____ approach to innovation asserts that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding.

The first step in the compression approach to innovation is _____.

The typical S-curve pattern of innovation indicates that both early and late in the technology cycle, increased effort (i.e., money, research and development) brings only small improvements in technological performance.

Milestones are formal review points that tend to lengthen the innovation process.

Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.

Which of the following is a component of a creative work environment?

There are eight general steps for organizational development intervention. The first step is _____.

A technology cycle occurs whenever there are major advances or changes in the _____ in a field or discipline.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters