Question 1

Which of the following is a feature of above-market wages?​

Accepted Answer

A) They attract under qualified job applicants. 
B) ​They decrease the rate of job acceptance. 
C) They increase the time it takes to fill positions. 
D) ​They attract a very small pool of job applicants. 
E) ​​They increase the time that employees stay. 
A) They attract under qualified job applicants. 
B) ​They decrease the rate of job acceptance. 
C) They increase the time it takes to fill positions. 
D) ​They attract a very small pool of job applicants. 
E) ​​They increase the time that employees stay.

Question 2

​While assessing the yearly performance of the employees, a manager at LifeSmile Inc. has rated all of his employees as very good performers. Even the employees who performed badly and hardly met their targets were rated as very good performers. In this context, the manager at LifeSmile performed a(n) _____ error.

Accepted Answer

A) ​syntax 
B) ​central tendency 
C) ​contrast effect 
D) ​elevation effect 
E) ​leniency 
A) ​syntax 
B) ​central tendency 
C) ​contrast effect 
D) ​elevation effect 
E) ​leniency

Question 3

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

Accepted Answer

A) deliberate negative reinforcement 
B) ​disparate treatment 
C) adverse harassment 
D) minority dominance 
E) the four­fifths rule 
A) deliberate negative reinforcement 
B) ​disparate treatment 
C) adverse harassment 
D) minority dominance 
E) the four­fifths rule

Question 4

Employee turnover is always bad for an organization.

Accepted Answer

A) True 
 B)False

Question 5

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Accepted Answer

A) Disparate treatment 
B) Dysfunctional turnover 
C) The four­fifths rule 
D) Deliberate negative reinforcement 
E) Inequitable discrimination 
A) Disparate treatment 
B) Dysfunctional turnover 
C) The four­fifths rule 
D) Deliberate negative reinforcement 
E) Inequitable discrimination

Question 6

To improve traditional performance appraisal feedback sessions, it is recommended that managers:

Accepted Answer

A) avoid processes that are committed to future plans and changes. 
B) combine developmental feedback and administrative feedback. 
C) avoid using 360­degree feedback. 
D) strengthen the grading aspect of performance appraisals. 
E) ​base performance appraisal feedback sessions on self­appraisals. 
A) avoid processes that are committed to future plans and changes. 
B) combine developmental feedback and administrative feedback. 
C) avoid using 360­degree feedback. 
D) strengthen the grading aspect of performance appraisals. 
E) ​base performance appraisal feedback sessions on self­appraisals.

Question 7

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following factors is considered while conducting an objective performance measure?

Accepted Answer

A) Economic background of an employee 
B) Autocratic personality of an employee 
C) Cognitive ability of an employee 
D) Output of an employee 
E) Behavior of an employee 
A) Economic background of an employee 
B) Autocratic personality of an employee 
C) Cognitive ability of an employee 
D) Output of an employee 
E) Behavior of an employee

Question 9

Grant works as a clerk in a company and earns $3,000 per year. Each time he gets promoted to a higher level, his salary increases by $1,000. Almost all the employees in the company have a similar pay structure. There is not much difference in pay at each level of the company. In this scenario, the company has a(n) ​_____ pay structure.

Accepted Answer

A) ​hierarchical 
B) ​compressed 
C) ​stratified 
D) ​graded 
E) ​uneven 
A) ​hierarchical 
B) ​compressed 
C) ​stratified 
D) ​graded 
E) ​uneven

Question 10

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Accepted Answer

A) True 
 B)False

Question 11

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

Accepted Answer

A) Group discussions 
B) Lectures 
C) Role­playing 
D) Case studies 
E) Films and videos 
A) Group discussions 
B) Lectures 
C) Role­playing 
D) Case studies 
E) Films and videos

Question 13

Cognitive ability tests are also called aptitude tests.

Accepted Answer

A) True 
 B)False

Question 14

Due to an increase in the amount of employment turnover in a company, the company decided to be very thorough with gathering accurate information about the job applicants. They decided to uncover all job-related information not provided by the applicants in order to hire only those employees who do not have an inconsistent employment history. In this context, the company has decided to perform a _____.

Accepted Answer

A) ​job evaluation 
B) ​360­degree feedback 
C) ​needs assessment 
D) ​performance appraisal 
E) ​background check 
A) ​job evaluation 
B) ​360­degree feedback 
C) ​needs assessment 
D) ​performance appraisal 
E) ​background check

Question 15

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

Accepted Answer

A) Are you a United States citizen? 
B) Have you ever filed a lawsuit against an employer? 
C) ​Have you ever been convicted of a crime? 
D) Do you smoke or use tobacco products? 
E) Do you have children? 
A) Are you a United States citizen? 
B) Have you ever filed a lawsuit against an employer? 
C) ​Have you ever been convicted of a crime? 
D) Do you smoke or use tobacco products? 
E) Do you have children?

Question 16

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

Accepted Answer

A) True 
 B)False

Question 17

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following provides employment counseling services for employees faced with downsizing?

Accepted Answer

A) Outplacement services 
B) Reassessment centers 
C) Employee outsourcing centers 
D) Employee restructuring services 
E) Early retirement incentive programs 
A) Outplacement services 
B) Reassessment centers 
C) Employee outsourcing centers 
D) Employee restructuring services 
E) Early retirement incentive programs

Question 19

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Accepted Answer

A) Behavioral observation scales 
B) Observational research studies 
C) Graphic rating scales 
D) Objective performance measures 
E) Trait rating scales 
A) Behavioral observation scales 
B) Observational research studies 
C) Graphic rating scales 
D) Objective performance measures 
E) Trait rating scales

Question 20

_____ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company.

Accepted Answer

A) Voluntary unemployment 
B) Dysfunctional turnover 
C) Reactive turnover 
D) Regressive turnover 
E) Brain drain 
A) Voluntary unemployment 
B) Dysfunctional turnover 
C) Reactive turnover 
D) Regressive turnover 
E) Brain drain

Which of the following is a feature of above-market wages?

Employee turnover is always bad for an organization.

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

To improve traditional performance appraisal feedback sessions, it is recommended that managers:

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Which of the following factors is considered while conducting an objective performance measure?

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

Cognitive ability tests are also called aptitude tests.

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Which of the following provides employment counseling services for employees faced with downsizing?

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

_____ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 11: Managing Human Resource Systems

Which of the following is a feature of above-market wages?​

Employee turnover is always bad for an organization.

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

To improve traditional performance appraisal feedback sessions, it is recommended that managers:

Validation is the process of determining how well a selection test or procedure predicts future job performance.

Which of the following factors is considered while conducting an objective performance measure?

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

Cognitive ability tests are also called aptitude tests.

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment.

Which of the following provides employment counseling services for employees faced with downsizing?

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

_____ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Individuals and a Diverse Workforce

Motivation

Filters

Which of the following is a feature of above-market wages?