Question 1

​Which of the following was demonstrated by the Hawthorne Studies?

Accepted Answer

A) ​The workplace was much simpler than previously thought. 
B) ​Financial incentives were the most important motivators of work. 
C) ​Workers' feelings and attitude did not affect their work. 
D) ​Workers were not just extension of machines. 
E) ​Social interactions did not influence individual and group performance. 
A) ​The workplace was much simpler than previously thought. 
B) ​Financial incentives were the most important motivators of work. 
C) ​Workers' feelings and attitude did not affect their work. 
D) ​Workers were not just extension of machines. 
E) ​Social interactions did not influence individual and group performance.

Question 2

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

Accepted Answer

A) extend the duration of time required to complete a task. 
B) increase the number of motions required to complete a task. 
C) ​foster soldering among workers. 
D) allow workers to perform several tasks instead of one. 
E) improve productivity of workers. 
A) extend the duration of time required to complete a task. 
B) increase the number of motions required to complete a task. 
C) ​foster soldering among workers. 
D) allow workers to perform several tasks instead of one. 
E) improve productivity of workers.

Question 3

​Mark, a manager at a food processing company, notices that the productivity of the workers has gone down. He determines the reason as lack of motivation to perform their tasks. He gives a pep talk to the employees hoping to inspire them to perform their tasks more efficiently. In this context, Mark is performing the _____ function of management.

Accepted Answer

A) ​controlling 
B) ​leading 
C) ​organizing 
D) ​planning 
E) ​dominating 
A) ​controlling 
B) ​leading 
C) ​organizing 
D) ​planning 
E) ​dominating

Question 4

Which of the following types of systems function without interacting with their environment?

Accepted Answer

A) Covert systems 
B) Entropic systems 
C) Closed systems 
D) Contingent systems 
E) Open systems Nearly all organizations that interact with their environments and depend on 
A) Covert systems 
B) Entropic systems 
C) Closed systems 
D) Contingent systems 
E) Open systems Nearly all organizations that interact with their environments and depend on

Question 5

Differentiate between closed systems and open systems.

Accepted Answer

Whereas closed systems function without

Question 6

According to Chester Bernard, ​people will be indifferent to managerial directives or orders if they _____.

Accepted Answer

A) ​come from a peer rather than a senior 
B) ​are inconsistent with the purpose of the organization 
C) ​are compatible with people's personal interests 
D) ​cannot be carried out by the people 
E) ​are broad in nature 
A) ​come from a peer rather than a senior 
B) ​are inconsistent with the purpose of the organization 
C) ​are compatible with people's personal interests 
D) ​cannot be carried out by the people 
E) ​are broad in nature

Question 7

Which of the following is an element of bureaucratic organizations?​

Accepted Answer

A) ​Tasks, responsibilities, and authority are not divided clearly. 
B) Promotion within a company is based on who one knows. 
C) ​The owners of an organization should manage or supervise the organization. 
D) ​Rules and procedures do not apply to someone in a high position. 
E) ​Employees are hired on the basis of their technical training or educational background. 
A) ​Tasks, responsibilities, and authority are not divided clearly. 
B) Promotion within a company is based on who one knows. 
C) ​The owners of an organization should manage or supervise the organization. 
D) ​Rules and procedures do not apply to someone in a high position. 
E) ​Employees are hired on the basis of their technical training or educational background.

Question 8

One of Taylor's scientific management principles concerned how workers should be selected.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following management theorists believed that workers ultimately grant managers their authority?

Accepted Answer

A) Chester Barnard 
B) Max Weber 
C) Mary Parker Follett 
D) Elton Mayo 
E) Frank and Lillian Gilbreth 
A) Chester Barnard 
B) Max Weber 
C) Mary Parker Follett 
D) Elton Mayo 
E) Frank and Lillian Gilbreth

Question 10

One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization.

Accepted Answer

A) True 
 B)False

Question 11

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

Accepted Answer

A) Domination, compromise, and integration 
B) Accommodation, mediation, and coercion 
C) Coercion, mediation, and integration 
D) Administration, coercion, and negotiation 
E) Facilitation, mediation, and coercion 
A) Domination, compromise, and integration 
B) Accommodation, mediation, and coercion 
C) Coercion, mediation, and integration 
D) Administration, coercion, and negotiation 
E) Facilitation, mediation, and coercion

Question 12

Which of the following factors was highly emphasized by Chester Barnard?

Accepted Answer

A) ​Leadership 
B) ​Unity of command 
C) ​Cooperation 
D) Domination 
E) ​Conflict resolution 
A) ​Leadership 
B) ​Unity of command 
C) ​Cooperation 
D) Domination 
E) ​Conflict resolution

Question 13

​Two managers have a conflict over the acquisition of resources required to complete their new projects. Both managers want the top performing employees of the firm to work under them. Eventually they arrive at a decision where they equally share the number of top performing employees. In this context, which of the following methods did they use to resolve the conflict?

Accepted Answer

A) ​Domination 
B) ​Coercion 
C) Despotism 
D) ​Oppression 
E) ​Compromise 
A) ​Domination 
B) ​Coercion 
C) Despotism 
D) ​Oppression 
E) ​Compromise

Question 14

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?​

Accepted Answer

A) ​Coercing 
B) ​Leading 
C) Controlling 
D) ​Organizing 
E) ​​Planning 
A) ​Coercing 
B) ​Leading 
C) Controlling 
D) ​Organizing 
E) ​​Planning

Question 15

According to Fayol's fourteen principles of management, esprit de corps is a source of major organizational conflict.

Accepted Answer

A) True 
 B)False

Question 16

​Which of the following was recommended by Gantt and Taylor?

Accepted Answer

A) ​Companies should train and develop their workers. 
B) ​Companies should give higher incentives for better performance. 
C) ​Companies should give more facilities to their workers. 
D) ​Companies should cut down expenses as much as possible. 
E) ​Companies should always try and expand their business. 
A) ​Companies should train and develop their workers. 
B) ​Companies should give higher incentives for better performance. 
C) ​Companies should give more facilities to their workers. 
D) ​Companies should cut down expenses as much as possible. 
E) ​Companies should always try and expand their business.

Question 17

The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.

Accepted Answer

A) organizational codes of ethics 
B) realistic work quotas 
C) decentralization 
D) ​workers' feelings 
E) merit­based promotion 
A) organizational codes of ethics 
B) realistic work quotas 
C) decentralization 
D) ​workers' feelings 
E) merit­based promotion

Question 18

Integrative conflict resolution:

Accepted Answer

A) ​focuses on developing two mutually exclusive alternatives. 
B) ​is a type conflict resolution in which one side wins and the other loses. 
C) is a type conflict resolution which involves 
D) focuses on finding an alternative that meets the needs of both parties. 
E) involves a compromise. 
A) ​focuses on developing two mutually exclusive alternatives. 
B) ​is a type conflict resolution in which one side wins and the other loses. 
C) is a type conflict resolution which involves 
D) focuses on finding an alternative that meets the needs of both parties. 
E) involves a compromise.

Question 19

Which of the following types of management was developed by Henry Fayol?

Accepted Answer

A) Bureaucratic management 
B) Administrative management 
C) Operations management 
D) Contingency management 
E) Human relations management 
A) Bureaucratic management 
B) Administrative management 
C) Operations management 
D) Contingency management 
E) Human relations management

Question 20

Technological management involves managing the production of goods and services.

Accepted Answer

A) True 
 B)False

Which of the following was demonstrated by the Hawthorne Studies?

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

Which of the following types of systems function without interacting with their environment?

Differentiate between closed systems and open systems.

According to Chester Bernard, people will be indifferent to managerial directives or orders if they _____.

Which of the following is an element of bureaucratic organizations?

One of Taylor's scientific management principles concerned how workers should be selected.

Which of the following management theorists believed that workers ultimately grant managers their authority?

One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization.

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

Which of the following factors was highly emphasized by Chester Barnard?

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?

According to Fayol's fourteen principles of management, esprit de corps is a source of major organizational conflict.

Which of the following was recommended by Gantt and Taylor?

The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.

Integrative conflict resolution:

Which of the following types of management was developed by Henry Fayol?

Technological management involves managing the production of goods and services.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 2: The History of Management

​Which of the following was demonstrated by the Hawthorne Studies?

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

Which of the following types of systems function without interacting with their environment?

Differentiate between closed systems and open systems.

According to Chester Bernard, ​people will be indifferent to managerial directives or orders if they _____.

Which of the following is an element of bureaucratic organizations?​

One of Taylor's scientific management principles concerned how workers should be selected.

Which of the following management theorists believed that workers ultimately grant managers their authority?

One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization.

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

Which of the following factors was highly emphasized by Chester Barnard?

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?​

According to Fayol's fourteen principles of management, esprit de corps is a source of major organizational conflict.

​Which of the following was recommended by Gantt and Taylor?

The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.

Integrative conflict resolution:

Which of the following types of management was developed by Henry Fayol?

Technological management involves managing the production of goods and services.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Which of the following was demonstrated by the Hawthorne Studies?

According to Chester Bernard, people will be indifferent to managerial directives or orders if they _____.

Which of the following is an element of bureaucratic organizations?

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?

Which of the following was recommended by Gantt and Taylor?