Question 1

According to bureaucratic management, _____ should supervise the organization.​

Accepted Answer

A) ​owners 
B) ​business partners 
C) ​customers 
D) ​shareholders 
E) ​managers 
A) ​owners 
B) ​business partners 
C) ​customers 
D) ​shareholders 
E) ​managers

Question 2

When will people generally be indifferent to managerial directives or orders?

Accepted Answer

People will generally be indifferent to

Question 3

Daniel works at an electrical equipment manufacturing plant. He manages to produce eight units of equipment per day while his coworkers usually manage to produce only five per day. In this context, Daniel is the _____ among his coworkers.

Accepted Answer

A) ​roadblock 
B) ​whistle blower 
C) ​rate buster 
D) ​bureaucrat 
E) ​social loafer 
A) ​roadblock 
B) ​whistle blower 
C) ​rate buster 
D) ​bureaucrat 
E) ​social loafer

Question 4

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT an example of a commonly used operations management tool?

Accepted Answer

A) Capacity planning 
B) Linear programming 
C) Scheduling systems 
D) Cold calling 
E) Gantt charts 
A) Capacity planning 
B) Linear programming 
C) Scheduling systems 
D) Cold calling 
E) Gantt charts

Question 6

Which of the following statements is true about the Gantt chart?

Accepted Answer

A) It is a precursor to the organizational chart. 
B) It is used for continuous training of front­line employees. 
C) It was a major tool of early scientific managers and is not widely used today. 
D) It was an early method for breaking jobs down into their smallest common denominator. 
E) It is a table that shows what tasks must be completed at which times in order to complete a project. 
A) It is a precursor to the organizational chart. 
B) It is used for continuous training of front­line employees. 
C) It was a major tool of early scientific managers and is not widely used today. 
D) It was an early method for breaking jobs down into their smallest common denominator. 
E) It is a table that shows what tasks must be completed at which times in order to complete a project.

Question 7

With integrative conflict resolution, _____.

Accepted Answer

A) a third party's decision settles the conflict 
B) both parties in the conflict are coerced into accepting a less­than­optimal solution 
C) peer pressure determines the settlement of the conflict 
D) ​both parties work together to create an alternative solution that includes shared preferences 
E) both parties involved agree to give up something 
A) a third party's decision settles the conflict 
B) both parties in the conflict are coerced into accepting a less­than­optimal solution 
C) peer pressure determines the settlement of the conflict 
D) ​both parties work together to create an alternative solution that includes shared preferences 
E) both parties involved agree to give up something

Question 8

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?​

Accepted Answer

A) ​Relations with the managers 
B) ​Personal appearance 
C) ​Experience or achievements 
D) ​Relations with the organizational owner 
E) ​Political influence 
A) ​Relations with the managers 
B) ​Personal appearance 
C) ​Experience or achievements 
D) ​Relations with the organizational owner 
E) ​Political influence

Question 9

Which of the following statements is true about bureaucracy?

Accepted Answer

A) It is based on the theory of behavioral reinforcement. 
B) It allows political connections to determine an individual's power base within organizations. 
C) It allows people to lead by virtue of their rational­ legal authority. 
D) It is the exercise of control by virtue of family connections. 
E) It relies on scheduled, periodic corrective actions to operate at its most efficient. 
A) It is based on the theory of behavioral reinforcement. 
B) It allows political connections to determine an individual's power base within organizations. 
C) It allows people to lead by virtue of their rational­ legal authority. 
D) It is the exercise of control by virtue of family connections. 
E) It relies on scheduled, periodic corrective actions to operate at its most efficient.

Question 10

_____ occurs when workers deliberately slow down their pace or restrict their work output.

Accepted Answer

A) Job loitering 
B) Chugging 
C) Reinforcing 
D) Lagging 
E) Soldiering 
A) Job loitering 
B) Chugging 
C) Reinforcing 
D) Lagging 
E) Soldiering

Question 11

According to the systems approach to management, an open system can function without interacting with its environment.

Accepted Answer

A) True 
 B)False

Question 12

According to Henri Fayol's fourteen principles of management, which of the following does unity of direction mean?​

Accepted Answer

A) All employees should report to and receive orders from just one boss. 
B) ​​One person and one plan should be used in deciding the activities to be carried out. 
C) ​Employees must put an organization's interests and goals before their own. 
D) ​There should be no overlapping responsibilities of the employees in an organization. 
E) An organization should strike a balance between centralization and decentralization, depending on the circumstances and employees involved. 
A) All employees should report to and receive orders from just one boss. 
B) ​​One person and one plan should be used in deciding the activities to be carried out. 
C) ​Employees must put an organization's interests and goals before their own. 
D) ​There should be no overlapping responsibilities of the employees in an organization. 
E) An organization should strike a balance between centralization and decentralization, depending on the circumstances and employees involved.

Question 13

A systems approach to management encourages managers to view each division as a separate, vital entity.

Accepted Answer

A) True 
 B)False

Question 14

A systems view of management allows managers to ____.

Accepted Answer

A) deal with the complex environment in which their companies operate 
B) manage employee attendance 
C) view one part of the organization as different from other parts 
D) store and retrieve all types of information 
E) eliminate production bottlenecks 
A) deal with the complex environment in which their companies operate 
B) manage employee attendance 
C) view one part of the organization as different from other parts 
D) store and retrieve all types of information 
E) eliminate production bottlenecks

Question 15

What principles did the Hawthorne Studies demonstrate to be true?

Accepted Answer

Elton Mayo is best known for his role in

Question 16

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Accepted Answer

A) True 
 B)False

Question 17

According to Weber, _____ is the exercise of control on the basis of knowledge.

Accepted Answer

A) coaction 
B) ​compromise 
C) ​unity of command 
D) ​​bureaucracy 
E) ​synergy 
A) coaction 
B) ​compromise 
C) ​unity of command 
D) ​​bureaucracy 
E) ​synergy

Question 18

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

Accepted Answer

A) True 
 B)False

Question 19

According to Mary Parker Follett, if managers use _____ to settle or reduce conflict, each of the parties involved give up some of what they want.

Accepted Answer

A) reallocation 
B) mediation 
C) arbitration 
D) negotiation 
E) compromise 
A) reallocation 
B) mediation 
C) arbitration 
D) negotiation 
E) compromise

Question 20

Which of the following is a practical implication of the contingency approach?

Accepted Answer

A) ?Management is much easier than it looks. 
B) ?Managers need to spend more time analyzing problems. 
C) ?Managers need to group all problems as one. 
D) ?Managers can use a universal theory to solve problems. 
E) ?Management takes a few simple steps to solve problems. 
A) ?Management is much easier than it looks. 
B) ?Managers need to spend more time analyzing problems. 
C) ?Managers need to group all problems as one. 
D) ?Managers can use a universal theory to solve problems. 
E) ?Management takes a few simple steps to solve problems.

According to bureaucratic management, _____ should supervise the organization.

When will people generally be indifferent to managerial directives or orders?

Daniel works at an electrical equipment manufacturing plant. He manages to produce eight units of equipment per day while his coworkers usually manage to produce only five per day. In this context, Daniel is the _____ among his coworkers.

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

Which of the following is NOT an example of a commonly used operations management tool?

Which of the following statements is true about the Gantt chart?

With integrative conflict resolution, _____.

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?

Which of the following statements is true about bureaucracy?

_____ occurs when workers deliberately slow down their pace or restrict their work output.

According to the systems approach to management, an open system can function without interacting with its environment.

According to Henri Fayol's fourteen principles of management, which of the following does unity of direction mean?

A systems approach to management encourages managers to view each division as a separate, vital entity.

A systems view of management allows managers to ____.

What principles did the Hawthorne Studies demonstrate to be true?

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

According to Weber, _____ is the exercise of control on the basis of knowledge.

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

According to Mary Parker Follett, if managers use _____ to settle or reduce conflict, each of the parties involved give up some of what they want.

Which of the following is a practical implication of the contingency approach?

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 2: The History of Management

According to bureaucratic management, _____ should supervise the organization.​

When will people generally be indifferent to managerial directives or orders?

Daniel works at an electrical equipment manufacturing plant. He manages to produce eight units of equipment per day while his coworkers usually manage to produce only five per day. In this context, Daniel is the _____ among his coworkers.

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

Which of the following is NOT an example of a commonly used operations management tool?

Which of the following statements is true about the Gantt chart?

With integrative conflict resolution, _____.

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?​

Which of the following statements is true about bureaucracy?

_____ occurs when workers deliberately slow down their pace or restrict their work output.

According to the systems approach to management, an open system can function without interacting with its environment.

According to Henri Fayol's fourteen principles of management, which of the following does unity of direction mean?​

A systems approach to management encourages managers to view each division as a separate, vital entity.

A systems view of management allows managers to ____.

What principles did the Hawthorne Studies demonstrate to be true?

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

According to Weber, _____ is the exercise of control on the basis of knowledge.

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

According to Mary Parker Follett, if managers use _____ to settle or reduce conflict, each of the parties involved give up some of what they want.

Which of the following is a practical implication of the contingency approach?

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

According to bureaucratic management, _____ should supervise the organization.

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?

According to Henri Fayol's fourteen principles of management, which of the following does unity of direction mean?