Question 1

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

Accepted Answer

A) Synergistic 
B) Measurable 
C) Timely 
D) Attainable 
E) Realistic 
A) Synergistic 
B) Measurable 
C) Timely 
D) Attainable 
E) Realistic

Question 2

The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. ​In this context, the manager has set a _____.

Accepted Answer

A) ​distal goal 
B) mission statement 
C) ​visionary goal 
D) ​policy 
E) ​proximal goal 
A) ​distal goal 
B) mission statement 
C) ​visionary goal 
D) ​policy 
E) ​proximal goal

Question 3

Groupthink is more likely to occur in a highly cohesive group that is insulated from others and has no established procedure for systematically defining problems and exploring alternatives.

Accepted Answer

A) True 
 B)False

Question 4

List and briefly describe the three kinds of standing plans. Comment on their relative specificity.

Accepted Answer

The three types of standing plans are po

Question 5

The marketing managers of a company are having a conflict over how they can improve the marketing strategy of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this context, the managers are engaged in a(n) _____.​

Accepted Answer

A) ​A­type conflict 
B) ​integrative conflict 
C) ​C­type conflict 
D) ​dominating conflict 
E) ​personal conflict 
A) ​A­type conflict 
B) ​integrative conflict 
C) ​C­type conflict 
D) ​dominating conflict 
E) ​personal conflict

Question 6

Claire is faced with an issue and wants to come up with a rational decision regarding the issue. Which of the following is the first step Claire should take to make a rational decision?​

Accepted Answer

A) ​Compute the optimal decision 
B) ​Generate alternate courses of action 
C) ​Identify decision criteria 
D) ​​Define the problem 
E) ​Evaluate each alternative 
A) ​Compute the optimal decision 
B) ​Generate alternate courses of action 
C) ​Identify decision criteria 
D) ​​Define the problem 
E) ​Evaluate each alternative

Question 7

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. In this context, which of the following types of standing plans is used by the organizations?

Accepted Answer

A) Rules and regulations 
B) Procedures 
C) Policies 
D) Organizational norms 
E) Security governances 
A) Rules and regulations 
B) Procedures 
C) Policies 
D) Organizational norms 
E) Security governances

Question 8

The most popular approach to increasing goal commitment is ____.

Accepted Answer

A) encouraging workers' participation in goal setting 
B) assigning goals to workers 
C) getting top management's support 
D) assigning unattainable goals 
E) management by mentoring 
A) encouraging workers' participation in goal setting 
B) assigning goals to workers 
C) getting top management's support 
D) assigning unattainable goals 
E) management by mentoring

Question 9

Mathew, a manager at Happylyfe Inc., has set a long-term goal of becoming a global figure for holiday packages within the next five years. In this context, Mathew has set a(n) _____.​

Accepted Answer

A) ​policy 
B) ​operational plan 
C) ​distal goal 
D) ​single­use plan 
E) ​proximal goal 
A) ​policy 
B) ​operational plan 
C) ​distal goal 
D) ​single­use plan 
E) ​proximal goal

Question 10

List the six steps in the rational decision making process.

Accepted Answer

The six steps in the rational decision m

Question 11

To increase its customer base, Alpha LLC. has decided to sell its products in two new states. Alpha LLC. is performing the _____ function of management.

Accepted Answer

A) deskilling 
B) staffing 
C) divesting 
D) ​planning 
E) controlling 
A) deskilling 
B) staffing 
C) divesting 
D) ​planning 
E) controlling

Question 12

Which of the following is an accepted method for tracking progress toward goal achievement?

Accepted Answer

A) Setting response and stimulus goals 
B) Gathering and providing performance feedback 
C) Using micromanagement techniques 
D) Practicing planner detachment 
E) Data warehousing and data mining 
A) Setting response and stimulus goals 
B) Gathering and providing performance feedback 
C) Using micromanagement techniques 
D) Practicing planner detachment 
E) Data warehousing and data mining

Question 13

Due to an earthquake, the servers of an online shopping company were affected and the internet was down. The managers of the company had to formulate and carry out a procedure ​so that businesses could run normally while the servers were being fixed. To overcome this unexpected problem, the mangers devised a(n) _____.

Accepted Answer

A) ​single­use plan 
B) ​purpose statement 
C) ​policy 
D) ​strategic objective 
E) mission statement 
A) ​single­use plan 
B) ​purpose statement 
C) ​policy 
D) ​strategic objective 
E) mission statement

Question 14

The three kinds of operational plans are single-use plans, standing plans, and budgets.

Accepted Answer

A) True 
 B)False

Question 15

The nominal group technique improves group decision making by ____.

Accepted Answer

A) requiring the selection of co­leaders to prevent member dominance 
B) providing predetermined group norms 
C) eliminating group cohesiveness 
D) decreasing a­type conflict 
E) encouraging all members to have an equal voice in the decision making process 
A) requiring the selection of co­leaders to prevent member dominance 
B) providing predetermined group norms 
C) eliminating group cohesiveness 
D) decreasing a­type conflict 
E) encouraging all members to have an equal voice in the decision making process

Question 16

The last step in effective planning is to _____.

Accepted Answer

A) maintain flexibility in planning 
B) develop long­term action plans 
C) develop goal commitment 
D) acculturate the employees 
E) track progress toward goal achievement 
A) maintain flexibility in planning 
B) develop long­term action plans 
C) develop goal commitment 
D) acculturate the employees 
E) track progress toward goal achievement

Question 17

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

Accepted Answer

A) service gap 
B) benchmark 
C) condition of certainty 
D) minimum threshold 
E) problem 
A) service gap 
B) benchmark 
C) condition of certainty 
D) minimum threshold 
E) problem

Question 18

​The customers of a restaurant are requested to rate the service of the waiters on a sheet of paper. The rate of each waiter is then compared to the rates of the all the other waiters. This is the method of _____ comparisons.

Accepted Answer

A) ​absolute 
B) ​maximized 
C) ​operational 
D) ​redundant 
E) ​​relative 
A) ​absolute 
B) ​maximized 
C) ​operational 
D) ​redundant 
E) ​​relative

Question 19

_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Accepted Answer

A) Strategic 
B) Tactical 
C) Operational 
D) Single­use 
E) Visionary 
A) Strategic 
B) Tactical 
C) Operational 
D) Single­use 
E) Visionary

Question 20

Which of the following is the final step in establishing a devil's advocacy program?​

Accepted Answer

A) ​Present the critique of a potential solution to key decision makers. 
B) ​Generate a potential solution. 
C) ​Decide whether to use, change, or not use an originally proposed solution. 
D) ​Assign a devil's advocate to criticize and question a solution. 
E) ​Gather additional relevant information. 
A) ​Present the critique of a potential solution to key decision makers. 
B) ​Generate a potential solution. 
C) ​Decide whether to use, change, or not use an originally proposed solution. 
D) ​Assign a devil's advocate to criticize and question a solution. 
E) ​Gather additional relevant information.

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. In this context, the manager has set a _____.

Groupthink is more likely to occur in a highly cohesive group that is insulated from others and has no established procedure for systematically defining problems and exploring alternatives.

List and briefly describe the three kinds of standing plans. Comment on their relative specificity.

The marketing managers of a company are having a conflict over how they can improve the marketing strategy of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this context, the managers are engaged in a(n) _____.

Claire is faced with an issue and wants to come up with a rational decision regarding the issue. Which of the following is the first step Claire should take to make a rational decision?

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. In this context, which of the following types of standing plans is used by the organizations?

The most popular approach to increasing goal commitment is ____.

Mathew, a manager at Happylyfe Inc., has set a long-term goal of becoming a global figure for holiday packages within the next five years. In this context, Mathew has set a(n) _____.

List the six steps in the rational decision making process.

To increase its customer base, Alpha LLC. has decided to sell its products in two new states. Alpha LLC. is performing the _____ function of management.

Which of the following is an accepted method for tracking progress toward goal achievement?

The three kinds of operational plans are single-use plans, standing plans, and budgets.

The nominal group technique improves group decision making by ____.

The last step in effective planning is to _____.

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

The customers of a restaurant are requested to rate the service of the waiters on a sheet of paper. The rate of each waiter is then compared to the rates of the all the other waiters. This is the method of _____ comparisons.

_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Which of the following is the final step in establishing a devil's advocacy program?

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

Exam 5: Planning and Decision Making

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. ​In this context, the manager has set a _____.

Groupthink is more likely to occur in a highly cohesive group that is insulated from others and has no established procedure for systematically defining problems and exploring alternatives.

List and briefly describe the three kinds of standing plans. Comment on their relative specificity.

The marketing managers of a company are having a conflict over how they can improve the marketing strategy of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this context, the managers are engaged in a(n) _____.​

Claire is faced with an issue and wants to come up with a rational decision regarding the issue. Which of the following is the first step Claire should take to make a rational decision?​

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. In this context, which of the following types of standing plans is used by the organizations?

The most popular approach to increasing goal commitment is ____.

Mathew, a manager at Happylyfe Inc., has set a long-term goal of becoming a global figure for holiday packages within the next five years. In this context, Mathew has set a(n) _____.​

List the six steps in the rational decision making process.

To increase its customer base, Alpha LLC. has decided to sell its products in two new states. Alpha LLC. is performing the _____ function of management.

Which of the following is an accepted method for tracking progress toward goal achievement?

The three kinds of operational plans are single-use plans, standing plans, and budgets.

The nominal group technique improves group decision making by ____.

The last step in effective planning is to _____.

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

​The customers of a restaurant are requested to rate the service of the waiters on a sheet of paper. The rate of each waiter is then compared to the rates of the all the other waiters. This is the method of _____ comparisons.

_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Which of the following is the final step in establishing a devil's advocacy program?​

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Filters

The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. In this context, the manager has set a _____.

The marketing managers of a company are having a conflict over how they can improve the marketing strategy of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this context, the managers are engaged in a(n) _____.

Claire is faced with an issue and wants to come up with a rational decision regarding the issue. Which of the following is the first step Claire should take to make a rational decision?

Mathew, a manager at Happylyfe Inc., has set a long-term goal of becoming a global figure for holiday packages within the next five years. In this context, Mathew has set a(n) _____.

The customers of a restaurant are requested to rate the service of the waiters on a sheet of paper. The rate of each waiter is then compared to the rates of the all the other waiters. This is the method of _____ comparisons.

Which of the following is the final step in establishing a devil's advocacy program?