Exam 12: The Learning Organization and Crisis Leadership

What is the appropriate role of an organization's top leadership during a crisis?

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

In his book, The Fifth Discipline, Peter Senge makes a compelling case that an organization's survival is linked to its:

An effective crisis management plan is one that is:

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

Strategic crisis leadership is about a leader taking action in three key areas. What are these areas?

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

All of the following are questions that often emerge after a crisis EXCEPT:

Describe why a senior leader's physical presence is critical during a crisis.

Benchmarking yields a comparative advantage by allowing a company to imitate the best practices of others.

Risk assessment is a common tool used in crisis planning.

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Explicit or tacit knowledge is:

The encouragement of systems thinking:

Describe the role of leadership in creating a learning organization.

Distinguish between the traditional organization and the learning organization.

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?