Question 1

Some experts have argued that failed efforts to create a learning organization should be, at least in part, blamed on lack of resources.

Accepted Answer

A) True 
 B)False  False

Question 2

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Accepted Answer

The primary duties of the crisis leader may include activities such as the following:
• Requiring individuals or departments to keep logs of complaints or incidents
• Monitoring customer and employee complaints and behavior
• Identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment
• Coordinating the activities of the crisis management team to ensure that the members work well together

Question 3

Experience reveals that dividing the duties of crisis management throughout the organization without a central command is often more successful than the team approach.

Accepted Answer

A) True 
 B)False  False

Question 4

Strategic crisis leadership requires all of the following EXCEPT:

Accepted Answer

A)  integrating crisis management into the strategic management process so it remains a regular part of the overall strategy-evaluation process. 
B)  using environmental monitoring techniques to identify events that could trigger crises in the future. 
C)  identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment. 
D)  establishing a culture that embraces crisis awareness and preparation as a way of life. 
A)  integrating crisis management into the strategic management process so it remains a regular part of the overall strategy-evaluation process. 
B)  using environmental monitoring techniques to identify events that could trigger crises in the future. 
C)  identifying emerging patterns or trends in the regulatory environment, competitive landscape, and social environment. 
D)  establishing a culture that embraces crisis awareness and preparation as a way of life.

Question 5

How has the Internet affected the way crises are perceived in our society today?

Accepted Answer

The Internet allows millions to analyze

Question 6

Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.

Accepted Answer

A) True 
 B)False

Question 7

Explain why crisis leadership competence is an important consideration when hiring new leaders.

Accepted Answer

Crises are inevitable. It is not a quest

Question 8

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure, decentralized decision making, highly formalized systems, specialized tasks, and an adaptive culture.

Accepted Answer

A) True 
 B)False

Question 9

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.

Accepted Answer

A) True 
 B)False

Question 10

Find out if your college or university has a pre-crisis plan. If you find one, read and critique it for its effectiveness and present your findings to your classmates. If there is none, present an argument for having one.

Accepted Answer

I conducted a thorough search and found

Question 11

Effective crisis communication requires:

Accepted Answer

A)  providing some detail regarding how the organization will avoid a repeat in the future. 
B)  assembling all stakeholders together and presenting the same message. 
C)  keeping the crisis leader informed about how the organization is handling the crisis. 
D)  all of the answers are correct 
A)  providing some detail regarding how the organization will avoid a repeat in the future. 
B)  assembling all stakeholders together and presenting the same message. 
C)  keeping the crisis leader informed about how the organization is handling the crisis. 
D)  all of the answers are correct

Question 12

Which of the following is a characteristic of a learning organization?

Accepted Answer

A)  strategy is formulated from the top and passed down 
B)  formal systems of communication tied to the vertical hierarchy with lots of filters 
C)  stable environment 
D)  loose, flexible, and adaptive roles 
A)  strategy is formulated from the top and passed down 
B)  formal systems of communication tied to the vertical hierarchy with lots of filters 
C)  stable environment 
D)  loose, flexible, and adaptive roles

Question 13

The first step in the risk assessment process is risk reduction.

Accepted Answer

A) True 
 B)False

Question 14

Looking at Exhibit 12.3 from your book, explain whether where you work or have worked is more of a traditional organization or a learning organization.

Accepted Answer

The answer of Looking at Exhibit 12.3 from your book,...

Question 15

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

Accepted Answer

A)  has team learning. 
B)  encourages self-initiated activity. 
C)  does not need support from leaders. 
D)  uses a taskmaster approach to excel. 
E)  a and b 
A)  has team learning. 
B)  encourages self-initiated activity. 
C)  does not need support from leaders. 
D)  uses a taskmaster approach to excel. 
E)  a and b

Question 16

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Accepted Answer

A) True 
 B)False

Question 17

Using your college or university as a reference, identify five risk areas that could result in crisis if nothing is done now. Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

Accepted Answer

1. Financial Mismanagement - if the coll

Question 18

In a learning organization, incentives and rewards should be?

Accepted Answer

A)  small to avoid inter-departmental competition. 
B)  large to encourage innovation and learning. 
C)  visible to others. 
D)  invisible, almost, unnoticeable, to avoid morale problems. 
E)  b and d 
A)  small to avoid inter-departmental competition. 
B)  large to encourage innovation and learning. 
C)  visible to others. 
D)  invisible, almost, unnoticeable, to avoid morale problems. 
E)  b and d

Question 19

What does it mean to say that organizational learning is a multilevel sharing process?

Accepted Answer

Organizational learning is a multilevel

Question 20

Benchmarking:

Accepted Answer

A)  allows a company to imitate the best practices of others. 
B)  is a leader strategy. 
C)  yields a comparative advantage. 
D)  is not recommended to develop creative thinking skills. 
A)  allows a company to imitate the best practices of others. 
B)  is a leader strategy. 
C)  yields a comparative advantage. 
D)  is not recommended to develop creative thinking skills.

Some experts have argued that failed efforts to create a learning organization should be, at least in part, blamed on lack of resources.

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Experience reveals that dividing the duties of crisis management throughout the organization without a central command is often more successful than the team approach.

Strategic crisis leadership requires all of the following EXCEPT:

How has the Internet affected the way crises are perceived in our society today?

Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.

Explain why crisis leadership competence is an important consideration when hiring new leaders.

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure, decentralized decision making, highly formalized systems, specialized tasks, and an adaptive culture.

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.

Find out if your college or university has a pre-crisis plan. If you find one, read and critique it for its effectiveness and present your findings to your classmates. If there is none, present an argument for having one.

Effective crisis communication requires:

Which of the following is a characteristic of a learning organization?

The first step in the risk assessment process is risk reduction.

Looking at Exhibit 12.3 from your book, explain whether where you work or have worked is more of a traditional organization or a learning organization.

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Using your college or university as a reference, identify five risk areas that could result in crisis if nothing is done now. Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

In a learning organization, incentives and rewards should be?

What does it mean to say that organizational learning is a multilevel sharing process?

Benchmarking:

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters

Exam 12: The Learning Organization and Crisis Leadership

Some experts have argued that failed efforts to create a learning organization should be, at least in part, blamed on lack of resources.

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Experience reveals that dividing the duties of crisis management throughout the organization without a central command is often more successful than the team approach.

Strategic crisis leadership requires all of the following EXCEPT:

How has the Internet affected the way crises are perceived in our society today?

Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.

Explain why crisis leadership competence is an important consideration when hiring new leaders.

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure, decentralized decision making, highly formalized systems, specialized tasks, and an adaptive culture.

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.

Find out if your college or university has a pre-crisis plan. If you find one, read and critique it for its effectiveness and present your findings to your classmates. If there is none, present an argument for having one.

Effective crisis communication requires:

Which of the following is a characteristic of a learning organization?

The first step in the risk assessment process is risk reduction.

Looking at Exhibit 12.3 from your book, explain whether where you work or have worked is more of a traditional organization or a learning organization.

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Using your college or university as a reference, identify five risk areas that could result in crisis if nothing is done now. Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

In a learning organization, incentives and rewards should be?

What does it mean to say that organizational learning is a multilevel sharing process?

Benchmarking:

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters