Exam 12: The Learning Organization and Crisis Leadership

The best way to mitigate the negative consequences of any crisis is by:

The mindset of leaders in a learning organization is that there is a "right way" to do things.

The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?

In the aftermath of a crisis, it is recommended that top management form a crisis evaluation team to evaluate the organization's effectiveness in managing the crisis.

Describe the five-step process to crisis risk assessment.

A press release is a printed statement that describes how an organization is responding to a crisis and who is in charge.

A ____ organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights.

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Which of the following is (are) internal sources of organizational learning?

SWOT analysis is used in the risk reduction step in the risk assessment process.

Which of the following is a characteristic of a traditional organization?

What are the main components of a pre-crisis plan?

____ change occurs when anticipated or expected changes bear no resemblance to the present or the past.

The crisis leader shares the risk chart created during risk assessment and ranking during the ____ step of the risk assessment process.

A learning organization is more appropriate for a stable environment where change is slow and incremental.

A crisis response team should:

The learning organization embraces the idea that people will learn if encouraged to face challenges, experiment, fail, and reflect on their experiences.

Jim works in an organization where management lets the employees handle routine decisions. His managers are always helpful and offer encouragement and ways to improve when needed. Jim works in which of the following types of organizations?

Organizational knowledge:

Think of a leader whom you have observed in a crisis situation, either in person or on TV. Critique the leader's handling of the crisis using the text discussion as your guide.