Question 1

Describe the five-step process for crisis risk assessment.

Accepted Answer

The five-step process for risk assessmen

Question 2

Distinguish between the traditional organization and the learning organization.

Accepted Answer

The traditional, efficiency-driven organ

Question 3

What does it mean to say that organizational learning is a multilevel sharing process?

Accepted Answer

Organizational learning is a multilevel

Question 4

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

Accepted Answer

A)  work with your crisis management team 
B)  play not to lose and develop a bunker mentality 
C)  stay engaged and lead from the front 
D)  focus on the big picture and communicate the vision. 
A)  work with your crisis management team 
B)  play not to lose and develop a bunker mentality 
C)  stay engaged and lead from the front 
D)  focus on the big picture and communicate the vision.

Question 5

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are characteristics of traditional organizations EXCEPT:

Accepted Answer

A)  adaptive culture that encourages continuous improvement and change. 
B)  stable environment. 
C)  vertical structure. 
D)  rigid culture that is not responsive to change. 
A)  adaptive culture that encourages continuous improvement and change. 
B)  stable environment. 
C)  vertical structure. 
D)  rigid culture that is not responsive to change.

Question 7

How important to an organization is internal (employee) communication during a crisis?

Accepted Answer

Investing time and other resources in de

Question 8

Which of the following is (are) crises with which organizations may need to respond?

Accepted Answer

A)  natural disasters. 
B)  terrorist attacks. 
C)  human error disasters. 
D)  executive misconduct. 
E)  all of the above 
A)  natural disasters. 
B)  terrorist attacks. 
C)  human error disasters. 
D)  executive misconduct. 
E)  all of the above

Question 9

A pre-crisis plan is the best way to lessen the negative consequences of any crisis.

Accepted Answer

A) True 
 B)False

Question 10

The press kit:

Accepted Answer

A)  is a package of information about a company. 
B)  should include a specific press release related to the current incident. 
C)  should be distributed to the media when a crisis breaks. 
D)  all of the answers are correct 
A)  is a package of information about a company. 
B)  should include a specific press release related to the current incident. 
C)  should be distributed to the media when a crisis breaks. 
D)  all of the answers are correct

Question 11

What is the difference between a press release and a press kit?

Accepted Answer

A press release is a printed statement t

Question 12

Technological advances have diminished organizations' attempts to control crisis communications.

Accepted Answer

A) True 
 B)False

Question 13

Encouraging systems thinking in a learning organization means that boundaries are increased with other companies.

Accepted Answer

A) True 
 B)False

Question 14

Effective crisis management depends on planning and people.

Accepted Answer

A) True 
 B)False

Question 15

What are the purpose and benefits of creating a comprehensive crisis response plan before a crisis happens?

Accepted Answer

A comprehensive crisis response plan bas

Question 16

Identify someone who has been or is part of a crisis prevention and management team, preferably someone on your campus's crisis prevention and management team. Ask him or her to describe the makeup and functioning of this team.

Accepted Answer

I'm sorry, I cannot provide a specific i

Question 17

In pre-crisis planning, it is important that crisis management responsibilities be divided and spread across the organization without a central command to avoid turf wars and conflict.

Accepted Answer

A) True 
 B)False

Question 18

After a recent plane crash, the CEO pays for all the family or close friends of the victims to come to a central location and provides them with counseling services, support, and accommodations. Which guideline to effective communications is the CEO adhering?

Accepted Answer

A)  be present 
B)  don't "spin" 
C)  communicate plan of action 
D)  be sensitive with affected parties 
E)  avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media 
A)  be present 
B)  don't "spin" 
C)  communicate plan of action 
D)  be sensitive with affected parties 
E)  avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media

Question 19

A pre-crisis plan is the first step of any crisis management program.

Accepted Answer

A) True 
 B)False

Question 20

What are the main components of a precrisis plan?

Accepted Answer

Pre-crisis planning entails three compon

Describe the five-step process for crisis risk assessment.

Distinguish between the traditional organization and the learning organization.

What does it mean to say that organizational learning is a multilevel sharing process?

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

All of the following are characteristics of traditional organizations EXCEPT:

How important to an organization is internal (employee) communication during a crisis?

Which of the following is (are) crises with which organizations may need to respond?

A pre-crisis plan is the best way to lessen the negative consequences of any crisis.

The press kit:

What is the difference between a press release and a press kit?

Technological advances have diminished organizations' attempts to control crisis communications.

Encouraging systems thinking in a learning organization means that boundaries are increased with other companies.

Effective crisis management depends on planning and people.

What are the purpose and benefits of creating a comprehensive crisis response plan before a crisis happens?

Identify someone who has been or is part of a crisis prevention and management team, preferably someone on your campus's crisis prevention and management team. Ask him or her to describe the makeup and functioning of this team.

In pre-crisis planning, it is important that crisis management responsibilities be divided and spread across the organization without a central command to avoid turf wars and conflict.

After a recent plane crash, the CEO pays for all the family or close friends of the victims to come to a central location and provides them with counseling services, support, and accommodations. Which guideline to effective communications is the CEO adhering?

A pre-crisis plan is the first step of any crisis management program.

What are the main components of a precrisis plan?

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters

Exam 12: The Learning Organization and Crisis Leadership

Describe the five-step process for crisis risk assessment.

Distinguish between the traditional organization and the learning organization.

What does it mean to say that organizational learning is a multilevel sharing process?

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

All of the following are characteristics of traditional organizations EXCEPT:

How important to an organization is internal (employee) communication during a crisis?

Which of the following is (are) crises with which organizations may need to respond?

A pre-crisis plan is the best way to lessen the negative consequences of any crisis.

The press kit:

What is the difference between a press release and a press kit?

Technological advances have diminished organizations' attempts to control crisis communications.

Encouraging systems thinking in a learning organization means that boundaries are increased with other companies.

Effective crisis management depends on planning and people.

What are the purpose and benefits of creating a comprehensive crisis response plan before a crisis happens?

Identify someone who has been or is part of a crisis prevention and management team, preferably someone on your campus's crisis prevention and management team. Ask him or her to describe the makeup and functioning of this team.

In pre-crisis planning, it is important that crisis management responsibilities be divided and spread across the organization without a central command to avoid turf wars and conflict.

After a recent plane crash, the CEO pays for all the family or close friends of the victims to come to a central location and provides them with counseling services, support, and accommodations. Which guideline to effective communications is the CEO adhering?

A pre-crisis plan is the first step of any crisis management program.

What are the main components of a precrisis plan?

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Coaching, Communication, and Conflict Skills

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

Filters