Exam 12: The Learning Organization and Crisis Leadership

It is generally believed that it does make a difference whether the company representative or spokesperson is a senior-level manager or someone at a lower level of responsibility.

The best gauge to determine an organization's readiness to respond to a crisis is how it rates according to which of the following factors?

In the aftermath of a crisis, top management should launch an evaluation that pertains to:

Identify the benefits of pre-crisis planning.

Identify three key components of the pre-crisis planning phase.

Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include:

Organizational learning involves external and internal sources.

List five or more attributes that can be used to describe the learning organization.

Pre-crisis planning entails all of the following components EXCEPT:

Tacit knowledge is acquired from

Which of the following should exist in a learning organization culture?

Describe the role of leadership in creating a learning organization.

The traditional organization fosters competition among individuals.

It is critical during a press conference to involve technical specialists to provide more expert and detailed background information.

Rational analysis and planning is a tool that helps leaders prevent or respond to crises through decision-making skills based on possible outcomes or crises.

Jane works at a company in which employees who make mistakes are given verbal and written reprimands. The jobs are also clearly defined and employees are not allowed to deviate from the standard operating procedures. Which of the following types of organizations does Jane work at?

The purpose of using benchmarking is to imitate competitors' best practices which leads to a competitive advantage for a company.

One way to encourage experimentation is to create a sense of urgency in the organization.

Which of the following is NOT one of the guidelines for enhancing organizational learning?

How is creative thinking and innovation encouraged in a learning organization?