Exam 6: Coaching, Communication, and Conflict Skills

A manager just gave a new task to an employee. The employee does not want to do the task, but says nothing to the manager and completes the task on time. The employee is using which conflict management style?

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(Multiple Choice)

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Question 1

Correct Answer:

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The performance formula explains performance as a function of ability, motivation, and skills.

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(True/False)

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Question 2

Correct Answer:

Verified

False

Select a present or past manager. Which conflict management style did that manager use most often? Explain by giving a typical example. Which one of the five conflict management styles do you tend to use most often. Explain your answer.

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(Essay)

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Question 3

Correct Answer:

Verified

Out of the five conflict management styles, my previous manager most often used the Competing style and used to take firm decision without considering our opinions. He had the power to take decisions and he used to utilize the same whenever any conflict occurs. The team members used to feel very disappointed during many occasions of conflict as he never tried to understand whether we are right or not. One of the examples includes the situation where we had a conflict over the changes in the existing process. Many of us were not comfortable with the changes and we opposed the same which led to a conflict. During discussion we requested him to implement the changes from next month as many of us were not clear about the new process. But he did not accept our demand and implemented the changes from the next day itself which left us in uncertainty about the process.

My conflict management style is accommodating style as in many cases I accept the opinion of the other party. I value relationship very much and hence I give up in most of the conflict situations.

How would you assess communications in organizations? Give examples of good and or poor communications in organizations.

(Essay)

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Question 4

How would you assess managers at giving feedback? Specifically, what should managers do to improve?

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Question 5

To improve your written communication skills, which of the following are important tips?

(Multiple Choice)

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Question 6

Instructions for the following question(s) For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication. You are an expert professor in your field. When going over the answers to the exam, a few students disagree with the recommended answer you gave. You check the answer and know that it is correct. The students get average grades and do not have a good explanation for your answer being wrong. As a situational communicator, you should do what?

(Essay)

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Question 7

Initiating conflict resolution:

(Multiple Choice)

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Question 8

The CEO wants to find out how three of his vice presidents are progressing on the new company-wide strategic plan that needs to be coordinated between them to implement effectively. Which method of sending the message would be most appropriate in this situation?

(Short Answer)

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Question 9

The job instructional training (JIT) steps include (1) trainer presents the task; (2) trainee receives preparation; (3) trainee performs the task; and (4) trainer follows up.

(True/False)

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Question 10

The 1-5-15 rule states that you should limit each paragraph to a single topic with an average of five sentences that have an average of 15 words.

(True/False)

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Question 11

The three factors that make up the performance formula are:

(Multiple Choice)

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Question 12

The oral message-sending process includes all of the following steps EXCEPT:

(Multiple Choice)

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Question 13

Seventy-five percent of what people hear accurately, they forget within a week.

(True/False)

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Question 14

An effective example of asking the listener to paraphrase is "Now tell me what you are going to do, so I can tell you where you do not understand me".

(True/False)

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Question 15

The psychological contract is often broken because:

(Multiple Choice)

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Question 16

When dealing with an ability performance issue, it is necessary to get employees to verbally commit to the change if they seem willing to make it.

(True/False)

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Question 17

Discuss the two reasons that the psychological contract is often broken.

(Essay)

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Question 18

The advantage of the collaborating conflict style is that it tends to lead to the best solution to the conflict, using assertive behavior.

(True/False)

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Question 19

What is the difference between functional and dysfunctional conflict, and how does each affect performance?

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Question 20

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A manager just gave a new task to an employee. The employee does not want to do the task, but says nothing to the manager and completes the task on time. The employee is using which conflict management style?

The performance formula explains performance as a function of ability, motivation, and skills.

Select a present or past manager. Which conflict management style did that manager use most often? Explain by giving a typical example. Which one of the five conflict management styles do you tend to use most often. Explain your answer.

How would you assess communications in organizations? Give examples of good and or poor communications in organizations.

How would you assess managers at giving feedback? Specifically, what should managers do to improve?

To improve your written communication skills, which of the following are important tips?

Initiating conflict resolution:

The CEO wants to find out how three of his vice presidents are progressing on the new company-wide strategic plan that needs to be coordinated between them to implement effectively. Which method of sending the message would be most appropriate in this situation?

The job instructional training (JIT) steps include (1) trainer presents the task; (2) trainee receives preparation; (3) trainee performs the task; and (4) trainer follows up.

The 1-5-15 rule states that you should limit each paragraph to a single topic with an average of five sentences that have an average of 15 words.

The three factors that make up the performance formula are:

The oral message-sending process includes all of the following steps EXCEPT:

Seventy-five percent of what people hear accurately, they forget within a week.

An effective example of asking the listener to paraphrase is "Now tell me what you are going to do, so I can tell you where you do not understand me".

The psychological contract is often broken because:

When dealing with an ability performance issue, it is necessary to get employees to verbally commit to the change if they seem willing to make it.

Discuss the two reasons that the psychological contract is often broken.

The advantage of the collaborating conflict style is that it tends to lead to the best solution to the conflict, using assertive behavior.

What is the difference between functional and dysfunctional conflict, and how does each affect performance?

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