Exam 6: Coaching, Communication, and Conflict Skills

____ is the process of giving the speaker your undivided attention.

Refer to Self-Assessment 1 and the listening tips. What is your weakest listening skill area on the job? How will you improve your listening ability?

In the oral message-sending process, the purpose of developing rapport is distract the person from the real reason for the communication.

Feedback is the process of restating a message in one's own words.

In written communication, one important tip is that writing is more about impressing people.

One of the reasons the psychological contract is often broken is because the other party(ies) has different expectations than we hold.

What is 360-degree feedback, and are many organizations using it?

Identify two common approaches to getting feedback, and explain why they don't work.

List the steps in the oral message-sending process.

To check for the receiver's understanding in oral communication, you ask him or her

The purpose of coaching is to achieve desirable behavior.

The process of having the receiver restate the message in his or her own words is ____.

In the message-receiving process, while the person is talking, it is important to listen and evaluate what is said at the same time.

All of the following are components of listening EXCEPT:

What is the difference between a mediator and an arbitrator?

Describe paraphrasing and state why it is used.

The conflict style most difficult to implement successfully and most likely to be underutilized when appropriate is the accommodating conflict style.

The ____ conflict style user attempts to passively ignore the conflict rather than resolve it.

Which of the following is a component of analyzing?

A manager just gave instructions to an employee. The employee does not like the way the manager wants the job done, but says nothing to the manager. The employee is using which conflict management style?