Question 1

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

Accepted Answer

A) True 
 B)False

Question 2

As a general rule, to send difficult and unusual messages, use ____.

Accepted Answer

A)  Detailed written communication channels 
B)  Phone calls 
C)  Rich oral channels 
D)  Face-to-face oral channels 
E)  C and d 
A)  Detailed written communication channels 
B)  Phone calls 
C)  Rich oral channels 
D)  Face-to-face oral channels 
E)  C and d

Question 3

The value of stating the objectives of communication is to:

Accepted Answer

A)  establish rapport. 
B)  get buy-in from the recipient. 
C)  elicit feedback before continuing the communication. 
D)  help the receiver put the details into context. 
A)  establish rapport. 
B)  get buy-in from the recipient. 
C)  elicit feedback before continuing the communication. 
D)  help the receiver put the details into context.

Question 4

____ is the process of verifying messages and determining if objectives are being met.

Accepted Answer

A)  Paraphrasing 
B)  Listening 
C)  Feedback 
D)  Criticism 
A)  Paraphrasing 
B)  Listening 
C)  Feedback 
D)  Criticism

Question 5

Which of the following is true about the avoiding conflict style?

Accepted Answer

A)  Should never be used. 
B)  Does not result in resolution of the conflict. 
C)  Often results in problems worsening. 
D)  Should be used if continuing the confrontation may result in retaliation or physical harm. 
E)  B, c, and d 
A)  Should never be used. 
B)  Does not result in resolution of the conflict. 
C)  Often results in problems worsening. 
D)  Should be used if continuing the confrontation may result in retaliation or physical harm. 
E)  B, c, and d

Question 6

Inferential feedback is preferred because it tends to be positive.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT one of the job instructional training (JIT) steps?

Accepted Answer

A)  trainee receives preparation 
B)  trainer presents the task 
C)  trainer outlines the parameters of the task 
D)  trainee performs the task 
A)  trainee receives preparation 
B)  trainer presents the task 
C)  trainer outlines the parameters of the task 
D)  trainee performs the task

Question 8

How is the BCF model used?

Accepted Answer

The BCF model is used to descr

Question 9

Which of the following conflict styles results in passive behavior?

Accepted Answer

A)  negotiating 
B)  accommodating 
C)  avoiding 
D)  collaborating 
A)  negotiating 
B)  accommodating 
C)  avoiding 
D)  collaborating

Question 10

Communicating is the sole responsibility of the message sender.

Accepted Answer

A) True 
 B)False

Question 11

The message-receiving process includes:

Accepted Answer

A)  listening, analyzing, and checking understanding. 
B)  listening, paraphrasing, and analyzing. 
C)  listening, analyzing, and following up. 
D)  listening, analyzing, and giving feedback. 
A)  listening, analyzing, and checking understanding. 
B)  listening, paraphrasing, and analyzing. 
C)  listening, analyzing, and following up. 
D)  listening, analyzing, and giving feedback.

Question 12

In conflict collaboration, the job of making an agreement for change belongs to the:

Accepted Answer

A)  mediator. 
B)  responder. 
C)  initiator. 
D)  all of the answers are correct 
A)  mediator. 
B)  responder. 
C)  initiator. 
D)  all of the answers are correct

Question 13

If Chris has an intense desire and is well trained, she may still lack ____.

Accepted Answer

A)  ability 
B)  motivation 
C)  resources 
D)  goals 
A)  ability 
B)  motivation 
C)  resources 
D)  goals

Question 14

Instructions for the following question(s)
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
Variables:
Communication Style:
Behavior:
Action Taken:
-Situational Communication. You work in the accounting office. Chris has come to you stating that there are a few questions for you to answer about the budget. Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years. As a situational communicator, you should do what?

Accepted Answer

Variables:
One of four variables must ha

Question 15

Which of the following is a component of checking understanding?

Accepted Answer

A)  asking questions 
B)  conveying meaning 
C)  watching nonverbal cues 
D)  paying attention 
A)  asking questions 
B)  conveying meaning 
C)  watching nonverbal cues 
D)  paying attention

Question 16

One of the most common and effective approaches to getting feedback is to give the entire message and then ask, "Do you have any questions?"

Accepted Answer

A) True 
 B)False

Question 17

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Accepted Answer

A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  none of the answers are correct 
A)  win-lose 
B)  lose-lose 
C)  win-win 
D)  none of the answers are correct

Question 18

Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?

Accepted Answer

mentor is not a must. A mentor may be of

Question 19

Once you tell people they are wrong or made a mistake, they may begin to dislike the task or job.

Accepted Answer

A) True 
 B)False

Question 20

Should a supportive working relationship be a true friendship?

Accepted Answer

The manager and employee do no

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

As a general rule, to send difficult and unusual messages, use ____.

The value of stating the objectives of communication is to:

____ is the process of verifying messages and determining if objectives are being met.

Which of the following is true about the avoiding conflict style?

Inferential feedback is preferred because it tends to be positive.

Which of the following is NOT one of the job instructional training (JIT) steps?

How is the BCF model used?

Which of the following conflict styles results in passive behavior?

Communicating is the sole responsibility of the message sender.

The message-receiving process includes:

In conflict collaboration, the job of making an agreement for change belongs to the:

If Chris has an intense desire and is well trained, she may still lack ____.

Which of the following is a component of checking understanding?

One of the most common and effective approaches to getting feedback is to give the entire message and then ask, "Do you have any questions?"

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?

Once you tell people they are wrong or made a mistake, they may begin to dislike the task or job.

Should a supportive working relationship be a true friendship?

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters

Exam 6: Coaching, Communication, and Conflict Skills

Functional conflict exists when disagreement and opposition supports the achievement of organizational objectives.

As a general rule, to send difficult and unusual messages, use ____.

The value of stating the objectives of communication is to:

____ is the process of verifying messages and determining if objectives are being met.

Which of the following is true about the avoiding conflict style?

Inferential feedback is preferred because it tends to be positive.

Which of the following is NOT one of the job instructional training (JIT) steps?

How is the BCF model used?

Which of the following conflict styles results in passive behavior?

Communicating is the sole responsibility of the message sender.

The message-receiving process includes:

In conflict collaboration, the job of making an agreement for change belongs to the:

If Chris has an intense desire and is well trained, she may still lack ____.

Which of the following is a component of checking understanding?

One of the most common and effective approaches to getting feedback is to give the entire message and then ask, "Do you have any questions?"

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?

Once you tell people they are wrong or made a mistake, they may begin to dislike the task or job.

Should a supportive working relationship be a true friendship?

Who Is a Leader?

Who Is a Leader?

Leadership Ethics and Traits

Leadership Motivation and Behavior

Contingency Theories in Leadership

Influencing: Politics, Power, Negotiation, and Networking

Followership and Leader-Member Exchange

Self-Managed Teams and Team Leadership

Transformational and Charismatic Leadership

Leadership of Ethics, Diversity, and Culture

Change Management and Strategic Leadership

The Learning Organization and Crisis Leadership

Filters