Exam 6: Coaching, Communication, and Conflict Skills

Instructions for the following question(s) For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication. You have just walked into the back of the room, where your employees are working in the front. There is a lot of smoke, which they do not realize, in the back of the room. Your employees are very highly capable and like to participate in decision making. As a situational communicator, you should do what?

What percentage of the time do you think a manager can actually use the collaborating conflict management style? Give detailed examples of when managers have used collaboration at work.

Describe the difference between criticism and coaching feedback.

Why doesn't criticism work?

The leader says, "If you put the stack on this side, customers can more easily pick them up." Which type of statement is this?

Which of the following is a disadvantage of the forcing conflict style?

The first step in the oral message-sending process is:

____ is the process of thinking about, decoding, and evaluating the message.

A(n) ____ is a neutral third party whom makes a binding decision to resolve a conflict.

For sending difficult and unusual messages, it is best to use written forms of communication.