Exam 8: Motivation, Leadership, and Teamwork

Karen is an accountant for a large construction company. Her supervisor decides to reward Karen's excellent performance with a one-time bonus. To Karen, this could be a(n)________.

Rosa has a challenging job at a company that she respects. Her only regret is that her supervisor does not seem to appreciate her accomplishments and work ethic. According to Maslow, Rosa will strive to satisfy her esteem needs before addressing her self-actualization needs.

Doug runs a lawn care company. He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work. He does do some spot checks, but mainly to show his support for his employees. He knows his employees will go the extra mile for the customer and treat lawn problems they notice along the way. Doug's management style can be classified as ________.

What formula does Vroom use to describe the motivation a person feels in a given situation? Define each factor.

Martin was named "Employee of the Month" for his outstanding customer service. According to Maslow, this award may help satisfy Martin's need for ________.

Both extrinsic motivators and intrinsic motivators are within a manager's control.

The need for affiliation in McClelland's "three-needs" theory most closely resembles which need in Maslow's hierarchy?

Christina supervises a group of employees at a company that just went through a downsizing. Many other supervisors are no longer with the company and their employees have been assigned to Christina. Her group has doubled in size and there are some hard feelings among the employees. Christina decides to hold group breakfast meetings once a week to connect people to one another and to boost morale. She is an empathetic leader who listens to her employees and helps solve conflicts. Which of the following best describes Christina's leadership style?

What was R. M. Belbin's contribution to the study of work teams?

For her psychology project, Melissa has decided to study the production levels of cooks at a local fast food restaurant. She expects the cooks in her study group to outperform the cooks in her control group because of ________.

Mario works as an accountant for a large firm. He frequently sends email messages to co-workers that contain jokes about disgruntled employees and their difficult bosses. He interrupts meetings with random complaints about the company and often tries to coax fellow accountants to join him for long lunches. According to the Q12, Mario is an "actively disengaged" employee.

Frederick Taylor encouraged managers to use scientific study to determine the best methods to complete tasks and then train their employees in these methods.

The vice president at Steve's company recently assigned him a very challenging project. Steve successfully completed it on time and within budget. The feeling of satisfaction he has for this job well done is an extrinsic motivator for Steve.

Denise is working on a project for her psychology class and has decided to replicate, on a small scale, Elton Mayo's work. If her results match his, then the production outputs will fall.

Maxwell is a freshman in college and believes in his self-worth and value. He has high expectations for his achievement in his eventual career. Maxwell spends a good deal of money each month, often making "copurchases" with his parents. Maxwell is most likely from which generation?

Luis works as a marketing manager for a consumer products company. He feels strongly about the product lines he manages and is dedicated to the company's mission and ideals. Luis' product lines are among the best sellers in the company. According to the Q12, Luis is classified as ________.

Strong leadership often comes at the expense of others.

Which statement about Theory Z is FALSE?

Companies who use the Theory Z management style model tend to see high turnover and low morale in the workforce.

According to Maslow, esteem needs are satisfied by establishing safe and stable places to work.