Question 1

Why has email caught on as such a popular form of electronic communication? Name at least three reasons.

Accepted Answer

It is quick and convenient. It reduces the costs of postage and long-distance phone calls. The sender and receiver do not need to be available at the same time in order to communicate. In addition, handheld devices allow users to monitor email from nearly any location.

Question 2

Which statement BEST describes why good presentations skills are important in business?

Accepted Answer

A) You often need to persuade, educate, or inform a group about your ideas. 
B) You often need to debate your ideas and theories in a group setting. 
C) Your ability to successfully give presentations has a large impact on your salary. 
D) Your ability to successfully give presentations will help you move up in the company. 
A) You often need to persuade, educate, or inform a group about your ideas. 
B) You often need to debate your ideas and theories in a group setting. 
C) Your ability to successfully give presentations has a large impact on your salary. 
D) Your ability to successfully give presentations will help you move up in the company. A

Question 3

What are some of the characteristics of good speaking skills?

Accepted Answer

Speak loudly and clearly. Change your voice intonation to add emphasis or interest. Engage the audience members by looking directly at them, often changing your focus to different individuals around the room. Relax and smile, just as you would if you were talking to your friends.

Question 4

To date, collaborative business communications tends to mean that people gather in conference rooms around conference tables.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following can NOT be considered a direct result of poor communication in business?

Accepted Answer

A) a loss of customers from poor customer service 
B) a loss of income from falling stock prices 
C) a lack of focus on business objectives 
D) a decrease in high quality innovation 
A) a loss of customers from poor customer service 
B) a loss of income from falling stock prices 
C) a lack of focus on business objectives 
D) a decrease in high quality innovation

Question 6

One of the most frequently used forms of business communication is called a memo.

Accepted Answer

A) True 
 B)False

Question 7

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

Accepted Answer

A) half of their time 
B) 75 percent of their time 
C) two hours 
D) 20 minutes out of every hour 
A) half of their time 
B) 75 percent of their time 
C) two hours 
D) 20 minutes out of every hour

Question 8

Like emails, there are timing and version issues to contend with when using wikis, making it difficult to use them in a team setting.

Accepted Answer

A) True 
 B)False

Question 9

Peg Griffin recently started a wedding management and coordination business. She wants to collaborate with her business partners in the easiest way possible. What is the right option for Peg if she wants to choose a business communication tool that provides her partners with equal access and allows them to have equal control of creating and modifying content: a wiki, a blog, a podcast, or email?

Accepted Answer

A wiki is a collaborative Web site that

Question 10

"Email-free" days have been highly successful in providing better customer service. Discuss some of the reasons why.

Accepted Answer

Email-free workdays have been found to b

Question 11

You may not know what software the recipient of your email has; therefore, if you are sending an attachment you should not send it in PDF format.

Accepted Answer

A) True 
 B)False

Question 12

Which form of communication is best if you want to work collaboratively on a document with several people who are located in different states: conference call, wikis, videoconferencing, or email?

Accepted Answer

Conference calls and video conferencing

Question 13

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors, although visitors can add comments to the original content.

Accepted Answer

A) True 
 B)False

Question 14

What are some of the advantages of videoconferencing for business communications?

Accepted Answer

Videoconferencing allows people in two o

Question 15

The complement to good oral communication skills is ________ skills.

Accepted Answer

A) repetition 
B) clarification 
C) active listening skills 
D) passive listening skills 
A) repetition 
B) clarification 
C) active listening skills 
D) passive listening skills

Question 16

Good presentation skills begin with good information technology skills, such as expertise in working with databases and with PowerPoint.

Accepted Answer

A) True 
 B)False

Question 17

Describe the 6 x 6 x 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

Accepted Answer

PowerPoint is merely an outline of a pre

Question 18

One good way to practice active listening skills is to ________.

Accepted Answer

A) try to think of what you are going to say next on the same subject while you listen 
B) jot down your opinions on the subject matter while you listen 
C) repeat back points that the speaker made when the speaker is finished 
D) discuss your own thoughts on the subject when the speaker is finished 
A) try to think of what you are going to say next on the same subject while you listen 
B) jot down your opinions on the subject matter while you listen 
C) repeat back points that the speaker made when the speaker is finished 
D) discuss your own thoughts on the subject when the speaker is finished

Question 19

Instant messaging (IM)and email are similar in some ways, different in others. Describe some of the similarities and some of the differences.

Accepted Answer

Because of its immediacy and streamlined

Question 20

The most used form of digital written communication is ________.

Accepted Answer

A) blogs 
B) wikis 
C) email 
D) chat rooms 
A) blogs 
B) wikis 
C) email 
D) chat rooms

Why has email caught on as such a popular form of electronic communication? Name at least three reasons.

Which statement BEST describes why good presentations skills are important in business?

What are some of the characteristics of good speaking skills?

To date, collaborative business communications tends to mean that people gather in conference rooms around conference tables.

Which of the following can NOT be considered a direct result of poor communication in business?

One of the most frequently used forms of business communication is called a memo.

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

Like emails, there are timing and version issues to contend with when using wikis, making it difficult to use them in a team setting.

"Email-free" days have been highly successful in providing better customer service. Discuss some of the reasons why.

You may not know what software the recipient of your email has; therefore, if you are sending an attachment you should not send it in PDF format.

Which form of communication is best if you want to work collaboratively on a document with several people who are located in different states: conference call, wikis, videoconferencing, or email?

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors, although visitors can add comments to the original content.

What are some of the advantages of videoconferencing for business communications?

The complement to good oral communication skills is ________ skills.

Good presentation skills begin with good information technology skills, such as expertise in working with databases and with PowerPoint.

Describe the 6 x 6 x 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

One good way to practice active listening skills is to ________.

Instant messaging (IM)and email are similar in some ways, different in others. Describe some of the similarities and some of the differences.

The most used form of digital written communication is ________.

Business in the United States

Economics and Banking

Ethics and Social Responsibility

Business in a Global Economy

Entrepreneurs and Small Businesses

Forms of Business Ownership

Functions and Skills of Management

Motivation, Leadership, and Teamwork

Human Resources and Labor Relations

Business Technology: Management Information Systems

Production and Operations Management

Marketing and Consumer Behavior

Product Development and Pricing Strategies

Promotion and Distribution

Financing and Tracking Business Operations

Securities and Investments

Mini E-Commerce

Mini Constructing a Successful Business Plan

Mini Finding Employment

Mini Personal Finance

Filters

Exam 3: Mini Business Communications

Why has email caught on as such a popular form of electronic communication? Name at least three reasons.

Which statement BEST describes why good presentations skills are important in business?

What are some of the characteristics of good speaking skills?

To date, collaborative business communications tends to mean that people gather in conference rooms around conference tables.

Which of the following can NOT be considered a direct result of poor communication in business?

One of the most frequently used forms of business communication is called a memo.

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

Like emails, there are timing and version issues to contend with when using wikis, making it difficult to use them in a team setting.

"Email-free" days have been highly successful in providing better customer service. Discuss some of the reasons why.

You may not know what software the recipient of your email has; therefore, if you are sending an attachment you should not send it in PDF format.

Which form of communication is best if you want to work collaboratively on a document with several people who are located in different states: conference call, wikis, videoconferencing, or email?

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors, although visitors can add comments to the original content.

What are some of the advantages of videoconferencing for business communications?

The complement to good oral communication skills is ________ skills.

Good presentation skills begin with good information technology skills, such as expertise in working with databases and with PowerPoint.

Describe the 6 x 6 x 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

One good way to practice active listening skills is to ________.

Instant messaging (IM)and email are similar in some ways, different in others. Describe some of the similarities and some of the differences.

The most used form of digital written communication is ________.

Business in the United States

Economics and Banking

Ethics and Social Responsibility

Business in a Global Economy

Entrepreneurs and Small Businesses

Forms of Business Ownership

Functions and Skills of Management

Motivation, Leadership, and Teamwork

Human Resources and Labor Relations

Business Technology: Management Information Systems

Production and Operations Management

Marketing and Consumer Behavior

Product Development and Pricing Strategies

Promotion and Distribution

Financing and Tracking Business Operations

Securities and Investments

Mini E-Commerce

Mini Constructing a Successful Business Plan

Mini Finding Employment

Mini Personal Finance

Filters