Question 1

What are some of the aspects of internal and external communication in contingency planning?

Accepted Answer

Internally, management must inform its employees how they should continue to do their jobs. Externally, an organization must have a plan in place to deal with requests for information either from employees or their families, or even the media. The company will have to determine what departments are vital to the immediate needs in an unexpected crisis and that must be communicated.

Question 2

What represents the highest level of planning in an organization?

Accepted Answer

A) strategic plan 
B) tactical plan 
C) operational plan 
D) contingency plan 
A) strategic plan 
B) tactical plan 
C) operational plan 
D) contingency plan A

Question 3

Which of these falls directly under the responsibility of first-line managers?

Accepted Answer

A) yearly evaluation report 
B) day-to-day operations 
C) annual budget allocation 
D) department restructuring 
A) yearly evaluation report 
B) day-to-day operations 
C) annual budget allocation 
D) department restructuring B

Question 4

In a ________ or ________ organization the traditional managerial pyramid is flattened and the management layers are collapsed.

Accepted Answer

horizontal

Question 5

________ organization usually calls for long lines of communication and "reporting up."

Accepted Answer

The answer of ________ organization usually calls for long lines...

Question 6

Conditions that could negatively affect a company's competitive capability are called ________.

Accepted Answer

A) extreme circumstances 
B) external threats 
C) internal weaknesses 
D) tactical nightmares 
A) extreme circumstances 
B) external threats 
C) internal weaknesses 
D) tactical nightmares

Question 7

When is the annual budget for an organization developed?

Accepted Answer

A) during strategic planning 
B) during tactical planning 
C) during operational planning 
D) during contingency planning 
A) during strategic planning 
B) during tactical planning 
C) during operational planning 
D) during contingency planning

Question 8

Managers do not need to be comfortable with technology because they can delegate those tasks to their information technology (IT)staff.

Accepted Answer

A) True 
 B)False

Question 9

Almost all businesses are organized the same way, in a vertical, hierarchical structure.

Accepted Answer

A) True 
 B)False

Question 10

Explain at least three ways that the vision and mission statement are critically important for an organization.

Accepted Answer

They help keep management on track. They

Question 11

Companies that need to be as flexible and innovative as possible, to respond quickly to threats and opportunities, to save time, and to reduce costs and risks will be most successful with a ________ structure.

Accepted Answer

The answer of Companies that need to be as flexible...

Question 12

In an organizational chart for a company, training will generally fall under what division?

Accepted Answer

A) human resources 
B) finance 
C) operations 
D) marketing 
A) human resources 
B) finance 
C) operations 
D) marketing

Question 13

A ________ is a graph that displays the values of two variables to see if there is a relationship between the variables.

Accepted Answer

A) scatter chart 
B) run chart 
C) check sheet 
D) control chart 
A) scatter chart 
B) run chart 
C) check sheet 
D) control chart

Question 14

Reebok only designs and markets its products. The company does not produce any products. This is an example of ________.

Accepted Answer

A) a network organization 
B) a team organization 
C) a vertical organization 
D) a flat organization 
A) a network organization 
B) a team organization 
C) a vertical organization 
D) a flat organization

Question 15

When Ford Motor Company formed management groups around areas of specific production, it was using a ________ organization structure.

Accepted Answer

A) flat 
B) vertical 
C) pyramid 
D) linear 
A) flat 
B) vertical 
C) pyramid 
D) linear

Question 16

Which of the following types of plans represents a set of instructions for employees?

Accepted Answer

A) strategic 
B) operational 
C) tactical 
D) vision 
A) strategic 
B) operational 
C) tactical 
D) vision

Question 17

What does an analysis of a company's strengths, weaknesses, opportunities, and threats help determine?

Accepted Answer

A SWOT analysis helps determin

Question 18

Once long-term goals and objectives have been determined, middle management generates ________.

Accepted Answer

A) strategic plans 
B) short-term targets 
C) tactical plans 
D) resource evaluations 
A) strategic plans 
B) short-term targets 
C) tactical plans 
D) resource evaluations

Question 19

Which of the following would NOT be considered a middle manager?

Accepted Answer

A) a supervisor 
B) a sales manager 
C) a controller 
D) an operations manager 
A) a supervisor 
B) a sales manager 
C) a controller 
D) an operations manager

Question 20

If a computer virus spreads rapidly through a company's computer system and threatens to shut down all internal and external lines of communication, the company will likely put a ________ into effect.

Accepted Answer

A) strategic plan 
B) emergency plan 
C) healthcare plan 
D) contingency plan 
A) strategic plan 
B) emergency plan 
C) healthcare plan 
D) contingency plan

Exam 7: Functions and Skills of Management

What are some of the aspects of internal and external communication in contingency planning?

What represents the highest level of planning in an organization?

Which of these falls directly under the responsibility of first-line managers?

In a ________ or ________ organization the traditional managerial pyramid is flattened and the management layers are collapsed.

________ organization usually calls for long lines of communication and "reporting up."

Conditions that could negatively affect a company's competitive capability are called ________.

When is the annual budget for an organization developed?

Managers do not need to be comfortable with technology because they can delegate those tasks to their information technology (IT)staff.

Almost all businesses are organized the same way, in a vertical, hierarchical structure.

Explain at least three ways that the vision and mission statement are critically important for an organization.

Companies that need to be as flexible and innovative as possible, to respond quickly to threats and opportunities, to save time, and to reduce costs and risks will be most successful with a ________ structure.

In an organizational chart for a company, training will generally fall under what division?

A ________ is a graph that displays the values of two variables to see if there is a relationship between the variables.

Reebok only designs and markets its products. The company does not produce any products. This is an example of ________.

When Ford Motor Company formed management groups around areas of specific production, it was using a ________ organization structure.

Which of the following types of plans represents a set of instructions for employees?

What does an analysis of a company's strengths, weaknesses, opportunities, and threats help determine?

Once long-term goals and objectives have been determined, middle management generates ________.

Which of the following would NOT be considered a middle manager?

If a computer virus spreads rapidly through a company's computer system and threatens to shut down all internal and external lines of communication, the company will likely put a ________ into effect.

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