Exam 7: Functions and Skills of Management

Successful managers, those who are rapidly and consistently promoted, are also the managers who are most effective.

An understanding of the company mission can help fuel employee enthusiasm.

The quality initiative that is statistically based, proactive, and long-term and that is designed to look at the overall business process to prevent problems is called ________.

If a business owner has a superb knowledge of business logistics, has the ability to make good decisions every day, and has excellent interpersonal skills, the business will thrive.

Lower-level managers must use interpersonal skills for a variety of reasons in the workplace, however, they do not need to ________.

Which of the following is NOT one of the basic resources of a company?

Division managers who are responsible for financial, marketing, sales, operations, or IT divisions and team leaders who are responsible for a group of employees are ________.

The mission statement for a company MOST often appears on ________.

Which type of plan will keep an organization running in the event of a disruption?

An organization where there are fewer middle managers and employees work in groups is a ________ organization.

How are companies able to be more responsive when they have a horizontal structure?

Which of the following processes best describes how managers identify unseen problems?

Xerox maintains a flat organizational structure organized by product category and by region.

At what stage in the decision-making process would managers be most likely to seek customer or market opinion?

Most companies have control systems that help measure the plans they set in place to carry out the goals and objectives of the organization. This control system generally forms a cycle.

The BEST way to describe the conceptual skills that a good manager must develop is to state that these skills must include understanding the relationships between ________.

When managers evaluate a decision and determine that it is not meeting the goals of the organization, the decision-making process may become cyclical.

Top managers learn conceptual skills in business school and then apply what they've learned in the workplace.

There are several steps that are crucial to effective time management. One of the following steps will NOT improve the productivity of a business.

Sometimes when companies have grown very large they restructure from a vertical organization to a horizontal one. Why?