Exam 8: Motivation, Leadership, and Teamwork

Hector manages a locally owned bakery. He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work. Which of McGregor's motivational models is Hector employing? How do you know?

Ken owns a food services company and recently negotiated a contract with a new restaurant chain. The satisfaction Ken feels for this success is a(n)________.

Yoshi is charged with the task of forming a high-functioning work team. To accomplish this task, he must consider all of the following EXCEPT ________.

How has technology changed the design of work teams?

Georgia was just promoted to manager at a carpet cleaning company. She decides she would like to apply the Theory X management style to her job. How does Georgia view her employees?

Which of the following is the best example of an employee in a flow state?

The Motorola team that developed the Razr cell phone was a good, working team because they agreed on the objectives at hand and on the best approach to solve the problem. In management terms, this phenomenon is called groupthink.

Describe a good work team. Why are they valuable to the workplace?

GlobeTrekkers, Inc. has employees all over the world. Employees have face-to-face meetings on occasion, but they communicate with each other mostly via conference call, email, and Web casts. These employees ________.

Monica enjoys her job and her co-workers. She feels her work environment is safe and her salary is a good one. Her benefits, though, are inadequate for her family's situation. According to Herzberg, Monica will not be motivated by the hygiene factors she experiences because she takes them for granted.

Timothy is president of a large company. He is known for being an excellent listener and collaborator. He believes that the working environment would improve if employees were organized into cross-functional work teams instead of functional departments. In order to build a consensus for this new environment, Timothy asks for employee input and participation. Which of the following best describes Timothy's leadership style?

Erica just received the "Salesperson of the Year" award for her outstanding work last year. Erica now feels motivated to beat these numbers next year. Is Erica responding to extrinsic or intrinsic motivators? How do you know?

The Q12 identified Sarah as an employee who is not engaged. Which of the following statements is TRUE?

Donald was just assigned supervisory responsibilities for two problem employees. Donald tends to use tight controls and closely monitors employees' work. He believes threats are the best motivation tool out there. Which of the following best describes Donald's leadership style?

Antonio owns a small auto body shop. He is concerned with apathy among his employees and decides to add some extrinsic motivators in hopes of increasing performance. Which of the following is NOT an extrinsic motivator Antonio may try?

Laurie is an independent thinker and enjoys change. She also values her family life over her work life. Laurie is most likely from which generation?

Gen-Xers are the focus of most marketing efforts because they are the biggest spenders in history.

Which statement about a Theory Y management style is FALSE?

Barbara is a high school teacher and just completed her master's degree in education. Her department head rewards her with an increase in salary. To Barbara, this could be a(n)________.

Eva runs a housecleaning business. She provides each employee with a written set of step-by-step instructions for how to use each cleaner and how to clean every aspect of a client's home. Eva routinely drops in unannounced to make sure her employees are doing as they're told. Eva knows her employees seek only the security of a job with a paycheck and do not care about the quality of the work they produce. Eva's management style can be classified as ________.