Question 1

Jared is considering using a direct supervision technique to influence his subordinates' behavior. What is a potential outcome of this choice?

Accepted Answer

A) Jared will be able to minimize his personal time spent managing the team. 
B) Jared's subordinates may feel scrutinized and become less motivated to work. 
C) Jared will see some, but minimal, positive results as this is not a highly effective technique. 
D) Jared will spend more time developing standardize operating procedures for his subordinates to follow. 
E) Jared's subordinates will appreciate having their behaviors standardized. 
A) Jared will be able to minimize his personal time spent managing the team. 
B) Jared's subordinates may feel scrutinized and become less motivated to work. 
C) Jared will see some, but minimal, positive results as this is not a highly effective technique. 
D) Jared will spend more time developing standardize operating procedures for his subordinates to follow. 
E) Jared's subordinates will appreciate having their behaviors standardized.

Question 2

A key characteristic of evolutionary change is that it is

Accepted Answer

A) widespread. 
B) unexpected. 
C) short-lived. 
D) dramatic. 
E) narrowly focused. 
A) widespread. 
B) unexpected. 
C) short-lived. 
D) dramatic. 
E) narrowly focused.

Question 3

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

Accepted Answer

A) efficiency. 
B) quality. 
C) innovation. 
D) liquidity. 
E) competitiveness. 
A) efficiency. 
B) quality. 
C) innovation. 
D) liquidity. 
E) competitiveness.

Question 4

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using ________ to influence employee behavior.

Accepted Answer

A) feedback 
B) clan control 
C) management by objectives 
D) feedforward control 
E) bureaucratic control 
A) feedback 
B) clan control 
C) management by objectives 
D) feedforward control 
E) bureaucratic control

Question 5

One of Sanjay's work responsibilities is to check inspection stations periodically to monitor the quality of the products throughout the production process. This is an example of ________ control.

Accepted Answer

A) concurrent 
B) clan 
C) feedback 
D) feedforward 
E) bureaucratic 
A) concurrent 
B) clan 
C) feedback 
D) feedforward 
E) bureaucratic

Question 6

Management by objectives (MOB)is a mechanism of

Accepted Answer

A) direct supervision. 
B) top-down control. 
C) behavior control. 
D) output control. 
E) bureaucratic control. 
A) direct supervision. 
B) top-down control. 
C) behavior control. 
D) output control. 
E) bureaucratic control.

Question 7

Explain how a bureaucratic control approach can reduce the effort required by managers to monitor outputs.

Accepted Answer

A bureaucratic approach relies on standa

Question 8

What is the purpose of benchmarking?

Accepted Answer

A) to help introduce and manage change 
B) to assess the need for change 
C) to decide on which change to make 
D) to get buy-in on a proposed change 
E) to evaluate the success of a change 
A) to help introduce and manage change 
B) to assess the need for change 
C) to decide on which change to make 
D) to get buy-in on a proposed change 
E) to evaluate the success of a change

Question 9

________ is most likely to cause organizational costs to increase.

Accepted Answer

A) Direct supervision 
B) Management by objectives (MBO) 
C) Output control 
D) Bureaucratic control 
E) Clan control 
A) Direct supervision 
B) Management by objectives (MBO) 
C) Output control 
D) Bureaucratic control 
E) Clan control

Question 10

A state of inertia occurs when

Accepted Answer

A) an organization increases the forces for change. 
B) an organization reduces resistance to change. 
C) the forces for change and the resistance to change are evenly balanced. 
D) the forces for change decrease, while the resistance to change decreases. 
E) the forces for change decreases, while the resistance to change increases. 
A) an organization increases the forces for change. 
B) an organization reduces resistance to change. 
C) the forces for change and the resistance to change are evenly balanced. 
D) the forces for change decrease, while the resistance to change decreases. 
E) the forces for change decreases, while the resistance to change increases.

Question 11

Why is it advantageous to have subordinates participate in goal setting?

Accepted Answer

A) It strengthens subordinates' commitment to achieving goals and meeting budgets. 
B) It centralizes the responsibility of setting goals and achieving those goals. 
C) It enables direct supervision and scrutiny of employees. 
D) It permits complete evaluation of employees over relatively short periods. 
E) It allows managers to set goals that are slightly above an employee's reach. 
A) It strengthens subordinates' commitment to achieving goals and meeting budgets. 
B) It centralizes the responsibility of setting goals and achieving those goals. 
C) It enables direct supervision and scrutiny of employees. 
D) It permits complete evaluation of employees over relatively short periods. 
E) It allows managers to set goals that are slightly above an employee's reach.

Question 12

Rentals Plus recently implemented a customer relationship management (CRM)system that tracks wait times and end-of-call evaluations for customer service representatives. This is an example of a control that helps manage

Accepted Answer

A) efficiency. 
B) quality. 
C) technology. 
D) customer responsiveness. 
E) innovation. 
A) efficiency. 
B) quality. 
C) technology. 
D) customer responsiveness. 
E) innovation.

Question 13

A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?

Accepted Answer

A) concurrent 
B) feedforward 
C) output 
D) bureaucratic 
E) clan 
A) concurrent 
B) feedforward 
C) output 
D) bureaucratic 
E) clan

Question 14

________ is a technique used to control behavior.

Accepted Answer

A) Clan control 
B) Direct supervision 
C) Output control 
D) Force-field theory 
E) Organizational change 
A) Clan control 
B) Direct supervision 
C) Output control 
D) Force-field theory 
E) Organizational change

Question 15

Describe the steps an organization would take to manage by objectives.

Accepted Answer

The steps involved in the management by

Question 16

In a highly programmed work environment, it is more challenging for managers to measure outputs or behavior.

Accepted Answer

A) True 
 B)False

Question 17

Behaviors are generally easier to measure than outputs because they are more tangible and objective.

Accepted Answer

A) True 
 B)False

Question 18

________ ratios measure the ability of an organization to pay its short-term debts.

Accepted Answer

A) Leverage 
B) Liquidity 
C) Activity 
D) Profit 
E) Inventory turnover 
A) Leverage 
B) Liquidity 
C) Activity 
D) Profit 
E) Inventory turnover

Question 19

Why would a company calculate its operating margin?

Accepted Answer

A) to evaluate how well resources are being used to generate profits 
B) to determine how efficiently it is using resources to make and sell products 
C) to assess if it has the resources to meet the claims of short-term creditors 
D) to evaluate how efficiently managers are turning inventory over 
E) to monitor if managers are collecting revenue from customers 
A) to evaluate how well resources are being used to generate profits 
B) to determine how efficiently it is using resources to make and sell products 
C) to assess if it has the resources to meet the claims of short-term creditors 
D) to evaluate how efficiently managers are turning inventory over 
E) to monitor if managers are collecting revenue from customers

Question 20

________ is control through a comprehensive system of rules and standard operating procedures (SOPs).

Accepted Answer

A) Bureaucratic control 
B) Management by objective 
C) Direct supervision 
D) Clan control 
E) Behavior control 
A) Bureaucratic control 
B) Management by objective 
C) Direct supervision 
D) Clan control 
E) Behavior control

Jared is considering using a direct supervision technique to influence his subordinates' behavior. What is a potential outcome of this choice?

A key characteristic of evolutionary change is that it is

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using ________ to influence employee behavior.

One of Sanjay's work responsibilities is to check inspection stations periodically to monitor the quality of the products throughout the production process. This is an example of ________ control.

Management by objectives (MOB)is a mechanism of

Explain how a bureaucratic control approach can reduce the effort required by managers to monitor outputs.

What is the purpose of benchmarking?

________ is most likely to cause organizational costs to increase.

A state of inertia occurs when

Why is it advantageous to have subordinates participate in goal setting?

Rentals Plus recently implemented a customer relationship management (CRM)system that tracks wait times and end-of-call evaluations for customer service representatives. This is an example of a control that helps manage

________ is a technique used to control behavior.

Describe the steps an organization would take to manage by objectives.

In a highly programmed work environment, it is more challenging for managers to measure outputs or behavior.

Behaviors are generally easier to measure than outputs because they are more tangible and objective.

________ ratios measure the ability of an organization to pay its short-term debts.

Why would a company calculate its operating margin?

________ is control through a comprehensive system of rules and standard operating procedures (SOPs).

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

Jared is considering using a direct supervision technique to influence his subordinates' behavior. What is a potential outcome of this choice?

A key characteristic of evolutionary change is that it is

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

An online footwear company advertises that for every pair of shoes sold, a pair will be donated to someone in need. Employees at the company can multiply those donations by meeting specific sales and customer-service goals. The company is using ________ to influence employee behavior.

One of Sanjay's work responsibilities is to check inspection stations periodically to monitor the quality of the products throughout the production process. This is an example of ________ control.

Management by objectives (MOB)is a mechanism of

Explain how a bureaucratic control approach can reduce the effort required by managers to monitor outputs.

What is the purpose of benchmarking?

________ is most likely to cause organizational costs to increase.

A state of inertia occurs when

Why is it advantageous to have subordinates participate in goal setting?

Rentals Plus recently implemented a customer relationship management (CRM)system that tracks wait times and end-of-call evaluations for customer service representatives. This is an example of a control that helps manage

________ is a technique used to control behavior.

Describe the steps an organization would take to manage by objectives.

In a highly programmed work environment, it is more challenging for managers to measure outputs or behavior.

Behaviors are generally easier to measure than outputs because they are more tangible and objective.

________ ratios measure the ability of an organization to pay its short-term debts.

Why would a company calculate its operating margin?

________ is control through a comprehensive system of rules and standard operating procedures (SOPs).

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters