Exam 11: Organizational Control and Change

The managers at a research company interview members of an underperforming team. They determine the team's office is too distracting, so they decide to build a dedicated lab environment to enable the team to meet its deadlines. This is an example of

________ is a company's operating profit divided by its sales revenues.

The times-covered ratio, which measures the degree to which managers use debt or equity to finance ongoing operations, is a type of ________ ratio.

As a behavior control technique, direct supervision is

Leverage ratios measure organizational performance based on how well managers borrow money or use equity to finance operations.

A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is

Describe Lewin's force-field theory. What causes an organization to stagnate? What needs to happen for an organization to change?

When evaluating performance based on a revenue budget approach, on what would you advise managers to focus?

Once managers have measured actual performance, they should

An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of ________ control.

A ________ control technique accomplishes standardized behavior and work outputs.

As a regional manager, Maria's performance is evaluated on the difference between her region's sales revenues and the cost of making the goods and services sold. Maria is being evaluated using a(n)________ budget approach.

Explain the relationship between organizational control and organizational change.

________ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.

The values, norms, and expectations of behavior that control how workers interact with one another within an organization represent the organization's

________ is the process by which managers monitor and regulate the efficiency and effectiveness of workers in performing activities necessary to achieve organizational goals.

How have advancements in information technology affected organizational control systems?

When working with suppliers, TechCo provides detailed product specifications to help control the quality of inputs it will receive. This is an example of ________ control.

________ is a behavior control technique that provides a framework to monitor progress toward the achievement of goals.

A comprehensive system of rules and SOPs encourages employees to think for themselves.