Question 1

Increasing diversity awareness and skills can resolve conflicts.

Accepted Answer

A) True 
 B)False  True

Question 2

When negotiating the allocation of resources across departments, the business manager made sure that each department head had at least one of his or her highest priority needs addressed. This approach to exercising power is an example of

Accepted Answer

A) generating resources. 
B) relaying on objective information. 
C) controlling the agenda. 
D) building alliances. 
E) making everyone a winner. 
A) generating resources. 
B) relaying on objective information. 
C) controlling the agenda. 
D) building alliances. 
E) making everyone a winner. E

Question 3

As a marketing manager, Julian has developed a mutually beneficial relationship with the production manager to ensure the product and marketing strategies are aligned and successful. Which political strategy is Julian using to increase his influence and gain support?

Accepted Answer

A) controlling uncertainty 
B) being irreplaceable 
C) being in a central position 
D) building alliances 
E) generating resources 
A) controlling uncertainty 
B) being irreplaceable 
C) being in a central position 
D) building alliances 
E) generating resources D

Question 4

Creating new options for joint gain occurs by focusing on a(n)________ scenario.

Accepted Answer

A) win-win 
B) win-lose 
C) confrontational 
D) lose-lose 
E) avoidance 
A) win-win 
B) win-lose 
C) confrontational 
D) lose-lose 
E) avoidance

Question 5

Differentiate between the four types of organizational conflict and provide an example for each.

Accepted Answer

Interpersonal conflict is conflict betwe

Question 6

Accommodation is likely to resolve a conflict when

Accepted Answer

A) both parties prefer to ignore the cause of the conflict and wait for it to resolve. 
B) one party has more power than the other party. 
C) each party is willing to engage in a give-and-take exchange. 
D) both parties are willing to cooperate with each other. 
E) both parties can satisfy their goals without making any concessions. 
A) both parties prefer to ignore the cause of the conflict and wait for it to resolve. 
B) one party has more power than the other party. 
C) each party is willing to engage in a give-and-take exchange. 
D) both parties are willing to cooperate with each other. 
E) both parties can satisfy their goals without making any concessions.

Question 7

Julius and Jaden work together in the marketing department of their company. They are having a disagreement over which graphic designer to contract for upcoming projects. This is an example of ________ conflict.

Accepted Answer

A) interdependency 
B) status 
C) interdepartmental 
D) intragroup 
E) intergroup 
A) interdependency 
B) status 
C) interdepartmental 
D) intragroup 
E) intergroup

Question 8

Due to potential changes in laws that affect the industry's competitive landscape, Rhea's company may need to drastically streamline and reorganize. To ensure continued focus on results during this time of potential change, Rhea's manager should employ the political strategy of

Accepted Answer

A) becoming irreplaceable. 
B) controlling uncertainty. 
C) building alliances. 
D) generating resources. 
E) integrative bargaining. 
A) becoming irreplaceable. 
B) controlling uncertainty. 
C) building alliances. 
D) generating resources. 
E) integrative bargaining.

Question 9

Sandra discovered that much of the conflict between the design and production departments was due to a lack of shared goals and misunderstandings regarding dependencies. By implementing a cross-functional team approach, Sandra addressed the conflict by

Accepted Answer

A) merging the chain of command. 
B) changing values and norms within the departments. 
C) increasing integration across the departments. 
D) eliminating autonomy of the departments. 
E) altering the sources of conflict. 
A) merging the chain of command. 
B) changing values and norms within the departments. 
C) increasing integration across the departments. 
D) eliminating autonomy of the departments. 
E) altering the sources of conflict.

Question 10

The dean of student services and the dean of academic affairs disagree about how to handle the misconduct of a student. Their disagreement signifies ________ conflict.

Accepted Answer

A) interpersonal 
B) intrapersonal 
C) interorganizational 
D) intragroup 
E) top-down 
A) interpersonal 
B) intrapersonal 
C) interorganizational 
D) intragroup 
E) top-down

Question 11

Executives at Electronics Warehouse feel that one of their major competitors is using false advertising that is unfairly eroding their company's reputation. This is an example of ________ conflict.

Accepted Answer

A) intragroup 
B) intrapersonal 
C) intergroup 
D) interorganizational 
E) horizontal 
A) intragroup 
B) intrapersonal 
C) intergroup 
D) interorganizational 
E) horizontal

Question 12

By emphasizing ________, integrative bargaining can achieve conflict-resolution that benefits all parties.

Accepted Answer

A) equity and the strategies of distributive negotiation 
B) competition and the unique rights of each party in a conflict 
C) fairness and the principles of distributive justice 
D) individuals goals that make each party feel represented 
E) each party's personal strengths and weakness in a conflict 
A) equity and the strategies of distributive negotiation 
B) competition and the unique rights of each party in a conflict 
C) fairness and the principles of distributive justice 
D) individuals goals that make each party feel represented 
E) each party's personal strengths and weakness in a conflict

Question 13

Before engaging his management team in the selection process for a new head of human resources, the CEO reduced the list of candidates to include only those applicants the CEO found acceptable. The CEO is implementing the political strategy of

Accepted Answer

A) controlling the agenda. 
B) being irreplaceable. 
C) overlapping authority. 
D) emphasizing status inconsistency. 
E) relying on objective information. 
A) controlling the agenda. 
B) being irreplaceable. 
C) overlapping authority. 
D) emphasizing status inconsistency. 
E) relying on objective information.

Question 14

As head of the marketing department, you have observed a growing tension between your team and the production department. Identify two possible sources for the organizational conflict and describe an action you might propose to reduce the conflict.

Accepted Answer

Conflicts at the organizational level ca

Question 15

Conflict in organizations arises from a variety of sources, including differences in goals, status, and reward systems.

Accepted Answer

A) True 
 B)False

Question 16

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Accepted Answer

The various sources of conflict are diff

Question 17

Marta, the human resources vice president, and Juan, the vice president of operations, disagree on their company's diversity policy. This is an example of ________ conflict.

Accepted Answer

A) intragroup 
B) intradepartmental 
C) interpersonal 
D) interorganizational 
E) horizontal 
A) intragroup 
B) intradepartmental 
C) interpersonal 
D) interorganizational 
E) horizontal

Question 18

As a new manager in an organization, why would you be interested in organizational politics? Identify one strategy you could use to grow your influence and describe how that would manifest in your role.

Accepted Answer

Managers who use political strategies to

Question 19

Members within a team are consistently butting heads due to communication problems and interpersonal misunderstandings. To address this conflict, the team's manager should

Accepted Answer

A) increase overall awareness among the team of the specific communication and interpersonal misunderstandings at the heart of the conflict. 
B) implement job rotations to increase appreciation for each other. 
C) identify temporary assignments to give members a break from each other. 
D) pursue permanent transfers of members to other teams. 
E) dismiss those employees most involved in conflict. 
A) increase overall awareness among the team of the specific communication and interpersonal misunderstandings at the heart of the conflict. 
B) implement job rotations to increase appreciation for each other. 
C) identify temporary assignments to give members a break from each other. 
D) pursue permanent transfers of members to other teams. 
E) dismiss those employees most involved in conflict.

Question 20

Define organizational conflict. How can conflict benefit the organization?

Accepted Answer

Organizational conflict is the discord t

Increasing diversity awareness and skills can resolve conflicts.

When negotiating the allocation of resources across departments, the business manager made sure that each department head had at least one of his or her highest priority needs addressed. This approach to exercising power is an example of

As a marketing manager, Julian has developed a mutually beneficial relationship with the production manager to ensure the product and marketing strategies are aligned and successful. Which political strategy is Julian using to increase his influence and gain support?

Creating new options for joint gain occurs by focusing on a(n)________ scenario.

Differentiate between the four types of organizational conflict and provide an example for each.

Accommodation is likely to resolve a conflict when

Julius and Jaden work together in the marketing department of their company. They are having a disagreement over which graphic designer to contract for upcoming projects. This is an example of ________ conflict.

Due to potential changes in laws that affect the industry's competitive landscape, Rhea's company may need to drastically streamline and reorganize. To ensure continued focus on results during this time of potential change, Rhea's manager should employ the political strategy of

Sandra discovered that much of the conflict between the design and production departments was due to a lack of shared goals and misunderstandings regarding dependencies. By implementing a cross-functional team approach, Sandra addressed the conflict by

The dean of student services and the dean of academic affairs disagree about how to handle the misconduct of a student. Their disagreement signifies ________ conflict.

Executives at Electronics Warehouse feel that one of their major competitors is using false advertising that is unfairly eroding their company's reputation. This is an example of ________ conflict.

By emphasizing ________, integrative bargaining can achieve conflict-resolution that benefits all parties.

Before engaging his management team in the selection process for a new head of human resources, the CEO reduced the list of candidates to include only those applicants the CEO found acceptable. The CEO is implementing the political strategy of

As head of the marketing department, you have observed a growing tension between your team and the production department. Identify two possible sources for the organizational conflict and describe an action you might propose to reduce the conflict.

Conflict in organizations arises from a variety of sources, including differences in goals, status, and reward systems.

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Marta, the human resources vice president, and Juan, the vice president of operations, disagree on their company's diversity policy. This is an example of ________ conflict.

As a new manager in an organization, why would you be interested in organizational politics? Identify one strategy you could use to grow your influence and describe how that would manifest in your role.

Members within a team are consistently butting heads due to communication problems and interpersonal misunderstandings. To address this conflict, the team's manager should

Define organizational conflict. How can conflict benefit the organization?

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict, Politics, and Negotiation

Increasing diversity awareness and skills can resolve conflicts.

When negotiating the allocation of resources across departments, the business manager made sure that each department head had at least one of his or her highest priority needs addressed. This approach to exercising power is an example of

As a marketing manager, Julian has developed a mutually beneficial relationship with the production manager to ensure the product and marketing strategies are aligned and successful. Which political strategy is Julian using to increase his influence and gain support?

Creating new options for joint gain occurs by focusing on a(n)________ scenario.

Differentiate between the four types of organizational conflict and provide an example for each.

Accommodation is likely to resolve a conflict when

Julius and Jaden work together in the marketing department of their company. They are having a disagreement over which graphic designer to contract for upcoming projects. This is an example of ________ conflict.

Due to potential changes in laws that affect the industry's competitive landscape, Rhea's company may need to drastically streamline and reorganize. To ensure continued focus on results during this time of potential change, Rhea's manager should employ the political strategy of

Sandra discovered that much of the conflict between the design and production departments was due to a lack of shared goals and misunderstandings regarding dependencies. By implementing a cross-functional team approach, Sandra addressed the conflict by

The dean of student services and the dean of academic affairs disagree about how to handle the misconduct of a student. Their disagreement signifies ________ conflict.

Executives at Electronics Warehouse feel that one of their major competitors is using false advertising that is unfairly eroding their company's reputation. This is an example of ________ conflict.

By emphasizing ________, integrative bargaining can achieve conflict-resolution that benefits all parties.

Before engaging his management team in the selection process for a new head of human resources, the CEO reduced the list of candidates to include only those applicants the CEO found acceptable. The CEO is implementing the political strategy of

As head of the marketing department, you have observed a growing tension between your team and the production department. Identify two possible sources for the organizational conflict and describe an action you might propose to reduce the conflict.

Conflict in organizations arises from a variety of sources, including differences in goals, status, and reward systems.

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Marta, the human resources vice president, and Juan, the vice president of operations, disagree on their company's diversity policy. This is an example of ________ conflict.

As a new manager in an organization, why would you be interested in organizational politics? Identify one strategy you could use to grow your influence and describe how that would manifest in your role.

Members within a team are consistently butting heads due to communication problems and interpersonal misunderstandings. To address this conflict, the team's manager should

Define organizational conflict. How can conflict benefit the organization?

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters