Question 1

A wheel communication network features

Accepted Answer

A) a predetermined sequence of communication events. 
B) a complex matrix of communication to and from all members. 
C) communication that is directed to and from a central member. 
D) communication that flows vertically, both top down and bottom up throughout the organization. 
E) communication between members with similar experiences and backgrounds. 
A) a predetermined sequence of communication events. 
B) a complex matrix of communication to and from all members. 
C) communication that is directed to and from a central member. 
D) communication that flows vertically, both top down and bottom up throughout the organization. 
E) communication between members with similar experiences and backgrounds. C

Question 2

As a regional sales manager, you need to provide some difficult news to a team member regarding his sales results. You believe he can be a productive team member, but you need to ensure he understands the potential consequences if he is unable to improve his sales results for the next quarter. Describe how you would approach this communication in terms of information richness and media selection.

Accepted Answer

A media high in information richness would be appropriate given the need to carry sufficiently detailed information and ensure feedback and a common understanding occurs. Face-to-face communication would be the best choice for media. Because of the potential for future consequences, creating a paper trail would also be important. In addition to face-to-face communication, a personal written communication documenting agreed to goals and the details of the discussion would be advised.

Question 3

Luann needs to share changes to the company's benefits package with all employees. Luann is the ________ when she starts the transmission phase in the communication process.

Accepted Answer

A) encoder 
B) messenger 
C) decoder 
D) receiver 
E) sender 
A) encoder 
B) messenger 
C) decoder 
D) receiver 
E) sender E

Question 4

Melvin is updating the factory's production process to incorporate streamlined technologies and will be providing training to workers on how to expand their skills and operate the new equipment. Melvin is using communication to

Accepted Answer

A) increase customer responsiveness. 
B) increase organization efficiency. 
C) improve product quality. 
D) modulate innovation. 
E) expand information richness. 
A) increase customer responsiveness. 
B) increase organization efficiency. 
C) improve product quality. 
D) modulate innovation. 
E) expand information richness.

Question 5

What role does good communication play toward creating an organization's competitive advantage?

Accepted Answer

An organization can gain a competitive a

Question 6

Face-to-face communication and verbal communication transmitted electronically are especially useful for ensuring receivers pay attention to the information communicated.

Accepted Answer

A) True 
 B)False

Question 7

Social networking sites such as Facebook and Twitter are examples of

Accepted Answer

A) chain networks. 
B) personally addressed written communication. 
C) informational overload. 
D) impersonal written communication. 
E) rumor-based communication. 
A) chain networks. 
B) personally addressed written communication. 
C) informational overload. 
D) impersonal written communication. 
E) rumor-based communication.

Question 8

To ensure that information is readily available for the team, Jed should use ________ to create an electronic meeting site where the team members can post, share, and save data and also have team-based online conferences.

Accepted Answer

A) a circle network 
B) a communication network 
C) an electronic trail 
D) collaboration software 
E) a chain network 
A) a circle network 
B) a communication network 
C) an electronic trail 
D) collaboration software 
E) a chain network

Question 9

The CEO dressed professionally and appeared serious and authoritative during the work day. These characteristics reflect ________ communication.

Accepted Answer

A) passive 
B) verbal 
C) nonverbal 
D) stereotypical 
E) perceptual 
A) passive 
B) verbal 
C) nonverbal 
D) stereotypical 
E) perceptual

Question 10

Last week, Dell's manager fired him for continually coming to work late. In the event that Dell attempts to sue the manager for unjustly firing him, what would help the manager's case?

Accepted Answer

A) a history showing the manager promotes the use of groupware 
B) the manager giving his word that Dell was frequently warned 
C) testimonies by other group members that the manager practiced management by walking around 
D) an electronic trail of the formal warnings the manager gave to Dell 
E) a history showing the manager assumes all male employees are more likely to be late 
A) a history showing the manager promotes the use of groupware 
B) the manager giving his word that Dell was frequently warned 
C) testimonies by other group members that the manager practiced management by walking around 
D) an electronic trail of the formal warnings the manager gave to Dell 
E) a history showing the manager assumes all male employees are more likely to be late

Question 11

________ exhibits the highest degree of information richness.

Accepted Answer

A) Personally addressed written communication 
B) Spoken communication transmitted electronically 
C) Face-to-face communication 
D) Impersonal written communication 
E) Communication via email 
A) Personally addressed written communication 
B) Spoken communication transmitted electronically 
C) Face-to-face communication 
D) Impersonal written communication 
E) Communication via email

Question 12

Brianna works with managers from various locations but does not have the travel budget to conduct her business meetings face-to-face. What technology might be best for Brianna when she has to deliver a sensitive message?

Accepted Answer

A) email 
B) teleconferencing 
C) videoconferencing 
D) faxing 
E) instant messaging 
A) email 
B) teleconferencing 
C) videoconferencing 
D) faxing 
E) instant messaging

Question 13

Worldwide Transport encourages all sales representatives to talk freely with their managers about ways to respond to changing customer needs. Worldwide is leveraging ________ to achieve an increase in customer responsiveness.

Accepted Answer

A) low information richness 
B) information overload 
C) organizational hierarchy 
D) good communication 
E) innovation 
A) low information richness 
B) information overload 
C) organizational hierarchy 
D) good communication 
E) innovation

Question 14

Communication takes place whenever information is exchanged, whether or not a common understanding is reached.

Accepted Answer

A) True 
 B)False

Question 15

What are the communication skills that managers must possess as receivers of messages?

Accepted Answer

Three communication skills for managers

Question 16

Communicating using written forms of communication such as email

Accepted Answer

A) is too impersonal to get the attention of a receiver. 
B) can increase the time needed to reach an understanding. 
C) is only advised as a means to back up a face-to-face communication. 
D) is higher in richness due to the presence of nonverbal cues. 
E) is better than face-to-face communication for sensitive messages. 
A) is too impersonal to get the attention of a receiver. 
B) can increase the time needed to reach an understanding. 
C) is only advised as a means to back up a face-to-face communication. 
D) is higher in richness due to the presence of nonverbal cues. 
E) is better than face-to-face communication for sensitive messages.

Question 17

Jerome and his colleagues use a software application that enables them to share data, coordinate activities, and exchange ideas. The software would be characterized as a ________ application.

Accepted Answer

A) blog 
B) groupware 
C) grapevine 
D) network forensic software 
E) CRM 
A) blog 
B) groupware 
C) grapevine 
D) network forensic software 
E) CRM

Question 18

June works in a call center that houses hundreds of customer service operators who are organized into areas according to the products they support. June communicates primarily with the colleagues who work in her area or who she regularly sees in the hall or break room. June's communication reflects a(n)________ network.

Accepted Answer

A) wheel 
B) chain 
C) all-channel 
D) circle 
E) vertical 
A) wheel 
B) chain 
C) all-channel 
D) circle 
E) vertical

Question 19

José recently held a meeting to inform his subordinates of changes to the yearly performance evaluation process. This is an example of horizontal communication.

Accepted Answer

A) True 
 B)False

Question 20

In the communication process, the feedback phase is initiated by the

Accepted Answer

A) transmitter. 
B) original sender. 
C) messenger. 
D) receiver. 
E) encrypter. 
A) transmitter. 
B) original sender. 
C) messenger. 
D) receiver. 
E) encrypter.

A wheel communication network features

Luann needs to share changes to the company's benefits package with all employees. Luann is the ________ when she starts the transmission phase in the communication process.

Melvin is updating the factory's production process to incorporate streamlined technologies and will be providing training to workers on how to expand their skills and operate the new equipment. Melvin is using communication to

What role does good communication play toward creating an organization's competitive advantage?

Face-to-face communication and verbal communication transmitted electronically are especially useful for ensuring receivers pay attention to the information communicated.

Social networking sites such as Facebook and Twitter are examples of

To ensure that information is readily available for the team, Jed should use ________ to create an electronic meeting site where the team members can post, share, and save data and also have team-based online conferences.

The CEO dressed professionally and appeared serious and authoritative during the work day. These characteristics reflect ________ communication.

Last week, Dell's manager fired him for continually coming to work late. In the event that Dell attempts to sue the manager for unjustly firing him, what would help the manager's case?

________ exhibits the highest degree of information richness.

Brianna works with managers from various locations but does not have the travel budget to conduct her business meetings face-to-face. What technology might be best for Brianna when she has to deliver a sensitive message?

Worldwide Transport encourages all sales representatives to talk freely with their managers about ways to respond to changing customer needs. Worldwide is leveraging ________ to achieve an increase in customer responsiveness.

Communication takes place whenever information is exchanged, whether or not a common understanding is reached.

What are the communication skills that managers must possess as receivers of messages?

Communicating using written forms of communication such as email

Jerome and his colleagues use a software application that enables them to share data, coordinate activities, and exchange ideas. The software would be characterized as a ________ application.

José recently held a meeting to inform his subordinates of changes to the yearly performance evaluation process. This is an example of horizontal communication.

In the communication process, the feedback phase is initiated by the

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

A wheel communication network features

Luann needs to share changes to the company's benefits package with all employees. Luann is the ________ when she starts the transmission phase in the communication process.

Melvin is updating the factory's production process to incorporate streamlined technologies and will be providing training to workers on how to expand their skills and operate the new equipment. Melvin is using communication to

What role does good communication play toward creating an organization's competitive advantage?

Face-to-face communication and verbal communication transmitted electronically are especially useful for ensuring receivers pay attention to the information communicated.

Social networking sites such as Facebook and Twitter are examples of

To ensure that information is readily available for the team, Jed should use ________ to create an electronic meeting site where the team members can post, share, and save data and also have team-based online conferences.

The CEO dressed professionally and appeared serious and authoritative during the work day. These characteristics reflect ________ communication.

Last week, Dell's manager fired him for continually coming to work late. In the event that Dell attempts to sue the manager for unjustly firing him, what would help the manager's case?

________ exhibits the highest degree of information richness.

Brianna works with managers from various locations but does not have the travel budget to conduct her business meetings face-to-face. What technology might be best for Brianna when she has to deliver a sensitive message?

Worldwide Transport encourages all sales representatives to talk freely with their managers about ways to respond to changing customer needs. Worldwide is leveraging ________ to achieve an increase in customer responsiveness.

Communication takes place whenever information is exchanged, whether or not a common understanding is reached.

What are the communication skills that managers must possess as receivers of messages?

Communicating using written forms of communication such as email

Jerome and his colleagues use a software application that enables them to share data, coordinate activities, and exchange ideas. The software would be characterized as a ________ application.

José recently held a meeting to inform his subordinates of changes to the yearly performance evaluation process. This is an example of horizontal communication.

In the communication process, the feedback phase is initiated by the

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters