Question 1

As senders of messages, effective communicators will

Accepted Answer

A) filter the information before sending. 
B) encode messages in symbols that only they understand to maintain confidentiality. 
C) select a medium they are comfortable using and use it consistently for all messages. 
D) use jargon to establish a friendly rapport during all communication. 
E) ensure that a feedback mechanism is built into messages. 
A) filter the information before sending. 
B) encode messages in symbols that only they understand to maintain confidentiality. 
C) select a medium they are comfortable using and use it consistently for all messages. 
D) use jargon to establish a friendly rapport during all communication. 
E) ensure that a feedback mechanism is built into messages.

Question 2

A(n)________ is a companywide system that allows managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Accepted Answer

A) grapevine system 
B) voice mail system 
C) blog 
D) instant-messaging system 
E) groupware collaborative system 
A) grapevine system 
B) voice mail system 
C) blog 
D) instant-messaging system 
E) groupware collaborative system

Question 3

The ways in which women communicate emphasize

Accepted Answer

A) individual strengths. 
B) similarities. 
C) status differences. 
D) team spirit. 
E) companionship. 
A) individual strengths. 
B) similarities. 
C) status differences. 
D) team spirit. 
E) companionship.

Question 4

Glen wishes to share vital information with his team members located in another country. When he starts the transmission phase of communication, Glen is referred to as the sender.

Accepted Answer

A) True 
 B)False

Question 5

The term ________ refers to a global system of networks that enable employees to communicate both within and outside of their companies.

Accepted Answer

A) Internet 
B) intranet 
C) grapevine 
D) all-channel network 
E) feedback network 
A) Internet 
B) intranet 
C) grapevine 
D) all-channel network 
E) feedback network

Question 6

A disadvantage of intranets is their lack of versatility as a communication medium.

Accepted Answer

A) True 
 B)False

Question 7

Self-managed teams within an organization typically have a(n)________ communication network.

Accepted Answer

A) chain 
B) horizontal 
C) circle 
D) all-channel 
E) vertical 
A) chain 
B) horizontal 
C) circle 
D) all-channel 
E) vertical

Question 8

________ refers to a person's typical way of speaking.

Accepted Answer

A) Empathy 
B) Linguistic style 
C) Personalization 
D) Vocal pitch 
E) Jargon 
A) Empathy 
B) Linguistic style 
C) Personalization 
D) Vocal pitch 
E) Jargon

Question 9

A manager needs to share a somewhat sensitive announcement simultaneously with receivers from different geographic areas. In this situation, what form of media would provide the highest information richness?

Accepted Answer

A) face-to-face communication 
B) personally addressed written communication 
C) video communication electronically transmitted 
D) impersonal written communication 
E) communication by means of a formal meeting 
A) face-to-face communication 
B) personally addressed written communication 
C) video communication electronically transmitted 
D) impersonal written communication 
E) communication by means of a formal meeting

Question 10

________ is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns.

Accepted Answer

A) Management by exception 
B) Management by objectives 
C) Micromanagement 
D) Macromanagement 
E) Management by wandering around 
A) Management by exception 
B) Management by objectives 
C) Micromanagement 
D) Macromanagement 
E) Management by wandering around

Question 11

Jalen nodded his head to let his manager know he would accept the proposed assignment. Jalen's nodding in agreement is a form of ________ communication.

Accepted Answer

A) verbal 
B) nonverbal 
C) perceptual 
D) decoded 
E) encrypted 
A) verbal 
B) nonverbal 
C) perceptual 
D) decoded 
E) encrypted

Question 12

A(n)________ communication network is often found in command groups with pooled task interdependence.

Accepted Answer

A) circle 
B) all-channel 
C) chain 
D) wheel 
E) informal 
A) circle 
B) all-channel 
C) chain 
D) wheel 
E) informal

Question 13

________ is the process by which a message is interpreted by the receiver.

Accepted Answer

A) Encoding 
B) Decoding 
C) Encrypting 
D) Responding 
E) Feedback 
A) Encoding 
B) Decoding 
C) Encrypting 
D) Responding 
E) Feedback

Question 14

________ communication is the encoding of messages into written words.

Accepted Answer

A) Verbal 
B) Nonverbal 
C) Perceptual 
D) Facial 
E) Behavioral 
A) Verbal 
B) Nonverbal 
C) Perceptual 
D) Facial 
E) Behavioral

Question 15

During the feedback phase of the communication process,

Accepted Answer

A) the receiver responds via the same medium the original sender chose. 
B) the original sender decides what message to send to the receiver. 
C) the original receiver becomes the sender. 
D) misunderstandings often arise and are generally unresolved. 
E) the original sender encodes a message. 
A) the receiver responds via the same medium the original sender chose. 
B) the original sender decides what message to send to the receiver. 
C) the original receiver becomes the sender. 
D) misunderstandings often arise and are generally unresolved. 
E) the original sender encodes a message.

Question 16

A manager exhibits nonverbal communication when he or she

Accepted Answer

A) emails subordinates about an upcoming office party. 
B) publicly praises a subordinate during a team meeting. 
C) hands out a notice of termination to an underperforming employee. 
D) frowns when seeing an employee who is dressed inappropriately. 
E) advertises a reward program for employees in the break room. 
A) emails subordinates about an upcoming office party. 
B) publicly praises a subordinate during a team meeting. 
C) hands out a notice of termination to an underperforming employee. 
D) frowns when seeing an employee who is dressed inappropriately. 
E) advertises a reward program for employees in the break room.

Question 17

Face-to-face communication has the advantage of

Accepted Answer

A) focusing the receiver on an unfiltered message. 
B) providing a sender immediate feedback. 
C) minimizing impulsive reactions to received messages. 
D) eliminating decoding errors by the receiver. 
E) increasing the formality of communication. 
A) focusing the receiver on an unfiltered message. 
B) providing a sender immediate feedback. 
C) minimizing impulsive reactions to received messages. 
D) eliminating decoding errors by the receiver. 
E) increasing the formality of communication.

Question 18

Gale and Brenda were discussing a product issue in a conference room; however, Brenda was finding it difficult to concentrate on the conversation as the room was excessively cold. This demonstrates the impact of ________ on the communication process.

Accepted Answer

A) decoding 
B) biases 
C) noise 
D) encoding 
E) medium 
A) decoding 
B) biases 
C) noise 
D) encoding 
E) medium

Question 19

In a grapevine communication network, information flows

Accepted Answer

A) quickly and accurately. 
B) quickly but not always accurately. 
C) in a set sequential pattern. 
D) slowly to ensure accuracy. 
E) slowly and is never reliable. 
A) quickly and accurately. 
B) quickly but not always accurately. 
C) in a set sequential pattern. 
D) slowly to ensure accuracy. 
E) slowly and is never reliable.

Question 20

Hyper Tech's employees were told to attend an upcoming mandatory meeting at which the CEO would be making an important announcement. One employee heard from another that the CEO would be announcing the acquisition of a competitor; however, there was no concrete information on what led to that suspicion. This information would be characterized as

Accepted Answer

A) jargon. 
B) rumor. 
C) noise. 
D) distortion. 
E) bias. 
A) jargon. 
B) rumor. 
C) noise. 
D) distortion. 
E) bias.

As senders of messages, effective communicators will

A(n)________ is a companywide system that allows managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

The ways in which women communicate emphasize

Glen wishes to share vital information with his team members located in another country. When he starts the transmission phase of communication, Glen is referred to as the sender.

The term ________ refers to a global system of networks that enable employees to communicate both within and outside of their companies.

A disadvantage of intranets is their lack of versatility as a communication medium.

Self-managed teams within an organization typically have a(n)________ communication network.

________ refers to a person's typical way of speaking.

A manager needs to share a somewhat sensitive announcement simultaneously with receivers from different geographic areas. In this situation, what form of media would provide the highest information richness?

________ is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns.

Jalen nodded his head to let his manager know he would accept the proposed assignment. Jalen's nodding in agreement is a form of ________ communication.

A(n)________ communication network is often found in command groups with pooled task interdependence.

________ is the process by which a message is interpreted by the receiver.

________ communication is the encoding of messages into written words.

During the feedback phase of the communication process,

A manager exhibits nonverbal communication when he or she

Face-to-face communication has the advantage of

Gale and Brenda were discussing a product issue in a conference room; however, Brenda was finding it difficult to concentrate on the conversation as the room was excessively cold. This demonstrates the impact of ________ on the communication process.

In a grapevine communication network, information flows

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

As senders of messages, effective communicators will

A(n)________ is a companywide system that allows managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

The ways in which women communicate emphasize

Glen wishes to share vital information with his team members located in another country. When he starts the transmission phase of communication, Glen is referred to as the sender.

The term ________ refers to a global system of networks that enable employees to communicate both within and outside of their companies.

A disadvantage of intranets is their lack of versatility as a communication medium.

Self-managed teams within an organization typically have a(n)________ communication network.

________ refers to a person's typical way of speaking.

A manager needs to share a somewhat sensitive announcement simultaneously with receivers from different geographic areas. In this situation, what form of media would provide the highest information richness?

________ is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns.

Jalen nodded his head to let his manager know he would accept the proposed assignment. Jalen's nodding in agreement is a form of ________ communication.

A(n)________ communication network is often found in command groups with pooled task interdependence.

________ is the process by which a message is interpreted by the receiver.

________ communication is the encoding of messages into written words.

During the feedback phase of the communication process,

A manager exhibits nonverbal communication when he or she

Face-to-face communication has the advantage of

Gale and Brenda were discussing a product issue in a conference room; however, Brenda was finding it difficult to concentrate on the conversation as the room was excessively cold. This demonstrates the impact of ________ on the communication process.

In a grapevine communication network, information flows

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters