Question 1

________ occurs when senders withhold part of the message because they think the receiver does not need the information.

Accepted Answer

A) Noise 
B) Information distortion 
C) Filtering 
D) Information overload 
E) Decryption 
A) Noise 
B) Information distortion 
C) Filtering 
D) Information overload 
E) Decryption

Question 2

Steve, the vice president of engineering, discusses manufacturing needs with Ella, the vice president of manufacturing. This is an example of vertical communication.

Accepted Answer

A) True 
 B)False

Question 3

Evan has been a manager at a car dealership for several years and has developed highly effective communication skills. Evan recently noticed that his staff's enthusiasm has plummeted, and believes this happened because of poor communication among the staff. If Evan has effective communication skills, how did this happen, and what dangers does the dealership face?

Accepted Answer

Effective communication is so important

Question 4

Madeline is preparing to announce changes in policies and procedures, and she wants to make sure there will be some kind of written documentation that a message was sent and received. The need for an electronic trail will affect Madeline's choice of

Accepted Answer

A) information richness. 
B) nonverbal communication. 
C) a communication network. 
D) verbal communication. 
E) communication medium. 
A) information richness. 
B) nonverbal communication. 
C) a communication network. 
D) verbal communication. 
E) communication medium.

Question 5

Nonverbal communication is useful

Accepted Answer

A) when encoding messages into written word. 
B) only for messages unable to be verbally communicated. 
C) because it is more easily controlled than verbal communication. 
D) as a means to reinforce verbal communication. 
E) when used independently from verbal communication. 
A) when encoding messages into written word. 
B) only for messages unable to be verbally communicated. 
C) because it is more easily controlled than verbal communication. 
D) as a means to reinforce verbal communication. 
E) when used independently from verbal communication.

Question 6

The ways in which men communicate emphasize

Accepted Answer

A) similarities. 
B) status differences. 
C) group accomplishments. 
D) team spirit. 
E) companionship. 
A) similarities. 
B) status differences. 
C) group accomplishments. 
D) team spirit. 
E) companionship.

Question 7

The term "old boys' network" refers to a form of a(n)________ communication network.

Accepted Answer

A) external 
B) formal 
C) all-channel 
D) grapevine 
E) chain 
A) external 
B) formal 
C) all-channel 
D) grapevine 
E) chain

Question 8

Dylan's colleague said that he heard from another colleague in the department that their manager was being promoted. This is an example of ________ communication.

Accepted Answer

A) grapevine 
B) all-channel 
C) formal 
D) vertical 
E) chain 
A) grapevine 
B) all-channel 
C) formal 
D) vertical 
E) chain

Question 9

Linguistic style can be expressed through

Accepted Answer

A) body language. 
B) facial expressions. 
C) hand gestures. 
D) style of dress. 
E) vocal pitch. 
A) body language. 
B) facial expressions. 
C) hand gestures. 
D) style of dress. 
E) vocal pitch.

Question 10

Managers should encourage employees to adapt their linguistic styles to match the organization's culture.

Accepted Answer

A) True 
 B)False

Question 11

Managers are most likely to successfully use groupware as a communication medium when

Accepted Answer

A) a chain communication network is most appropriate. 
B) the organization has a flexible culture. 
C) it is a grassroots effort that is not initiated by top management. 
D) employees are rewarded for individual performance. 
E) the organization has a rigid chain of command. 
A) a chain communication network is most appropriate. 
B) the organization has a flexible culture. 
C) it is a grassroots effort that is not initiated by top management. 
D) employees are rewarded for individual performance. 
E) the organization has a rigid chain of command.

Question 12

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

Accepted Answer

The encoding of messages into words, wri

Question 13

________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Accepted Answer

A) Communication 
B) Perception 
C) Collaboration 
D) Transmission 
E) Feedback 
A) Communication 
B) Perception 
C) Collaboration 
D) Transmission 
E) Feedback

Question 14

Verbal communication involves encoding messages by means of

Accepted Answer

A) spoken language. 
B) body language. 
C) implicit language. 
D) facial expressions. 
E) body postures. 
A) spoken language. 
B) body language. 
C) implicit language. 
D) facial expressions. 
E) body postures.

Question 15

________ represents a situation where important information may be ignored or overlooked, even if it is personally addressed.

Accepted Answer

A) Noise 
B) Information richness 
C) Information overload 
D) Impersonal communication 
E) Perception bias 
A) Noise 
B) Information richness 
C) Information overload 
D) Impersonal communication 
E) Perception bias

Question 16

Margot's team uses an online calendar that links everyone's schedule and helps the team efficiently plan meetings, track RSVPs, and share follow-up information with all attendees. This demonstrates the use of ________ to enhance communication.

Accepted Answer

A) groupware 
B) information richness 
C) all-channel networking 
D) groupthink 
E) social networking 
A) groupware 
B) information richness 
C) all-channel networking 
D) groupthink 
E) social networking

Question 17

________ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.

Accepted Answer

A) Encryption 
B) Linguistic style 
C) Rumor 
D) Groupware 
E) Jargon 
A) Encryption 
B) Linguistic style 
C) Rumor 
D) Groupware 
E) Jargon

Question 18

Dana is translating a message into symbols or language. Dana is the ________ and the translation process is called ________.

Accepted Answer

A) receiver; encoding 
B) sender; decoding 
C) sender; encoding 
D) sender; collaboration 
E) receiver; decoding 
A) receiver; encoding 
B) sender; decoding 
C) sender; encoding 
D) sender; collaboration 
E) receiver; decoding

Question 19

It is common for chain communication networks to exist in most groups.

Accepted Answer

A) True 
 B)False

________ occurs when senders withhold part of the message because they think the receiver does not need the information.

Steve, the vice president of engineering, discusses manufacturing needs with Ella, the vice president of manufacturing. This is an example of vertical communication.

Madeline is preparing to announce changes in policies and procedures, and she wants to make sure there will be some kind of written documentation that a message was sent and received. The need for an electronic trail will affect Madeline's choice of

Nonverbal communication is useful

The ways in which men communicate emphasize

The term "old boys' network" refers to a form of a(n)________ communication network.

Dylan's colleague said that he heard from another colleague in the department that their manager was being promoted. This is an example of ________ communication.

Linguistic style can be expressed through

Managers should encourage employees to adapt their linguistic styles to match the organization's culture.

Managers are most likely to successfully use groupware as a communication medium when

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Verbal communication involves encoding messages by means of

________ represents a situation where important information may be ignored or overlooked, even if it is personally addressed.

Margot's team uses an online calendar that links everyone's schedule and helps the team efficiently plan meetings, track RSVPs, and share follow-up information with all attendees. This demonstrates the use of ________ to enhance communication.

________ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.

Dana is translating a message into symbols or language. Dana is the and the translation process is called .

It is common for chain communication networks to exist in most groups.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

________ occurs when senders withhold part of the message because they think the receiver does not need the information.

Steve, the vice president of engineering, discusses manufacturing needs with Ella, the vice president of manufacturing. This is an example of vertical communication.

Madeline is preparing to announce changes in policies and procedures, and she wants to make sure there will be some kind of written documentation that a message was sent and received. The need for an electronic trail will affect Madeline's choice of

Nonverbal communication is useful

The ways in which men communicate emphasize

The term "old boys' network" refers to a form of a(n)________ communication network.

Dylan's colleague said that he heard from another colleague in the department that their manager was being promoted. This is an example of ________ communication.

Linguistic style can be expressed through

Managers should encourage employees to adapt their linguistic styles to match the organization's culture.

Managers are most likely to successfully use groupware as a communication medium when

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Verbal communication involves encoding messages by means of

________ represents a situation where important information may be ignored or overlooked, even if it is personally addressed.

Margot's team uses an online calendar that links everyone's schedule and helps the team efficiently plan meetings, track RSVPs, and share follow-up information with all attendees. This demonstrates the use of ________ to enhance communication.

________ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.

Dana is translating a message into symbols or language. Dana is the ________ and the translation process is called ________.

It is common for chain communication networks to exist in most groups.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Dana is translating a message into symbols or language. Dana is the and the translation process is called .