Question 1

Distinguish between evolutionary change and revolutionary change. Provide an example where managers might implement each type of change.

Accepted Answer

Evolutionary change is gradual, incremen

Question 2

Financial information provides managers with sufficient information to measure the four building blocks of competitive advantage.

Accepted Answer

A) True 
 B)False

Question 3

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of ________ control.

Accepted Answer

A) feedforward 
B) bureaucratic 
C) concurrent 
D) behavior 
E) output 
A) feedforward 
B) bureaucratic 
C) concurrent 
D) behavior 
E) output

Question 4

When faced with problems, ________ can help regulate employee behavior.

Accepted Answer

A) rules and SOPs 
B) output controls 
C) feedback controls 
D) decentralized authority 
E) management by objective 
A) rules and SOPs 
B) output controls 
C) feedback controls 
D) decentralized authority 
E) management by objective

Question 5

An executive report lists divisional goals with related operating budget status and measures of financial performance. This report demonstrates

Accepted Answer

A) concurrent control. 
B) management by objectives. 
C) behavior control. 
D) benchmarking. 
E) output control. 
A) concurrent control. 
B) management by objectives. 
C) behavior control. 
D) benchmarking. 
E) output control.

Question 6

What is true regarding measuring actual performance?

Accepted Answer

A) Managers only evaluate outputs, as behaviors are intrinsically complex. 
B) Outputs and behaviors are both important and easily measured. 
C) It is easier to measure the outputs and behaviors of nonroutine activities. 
D) Outputs are generally easier to measure than behaviors because they are more tangible and objective. 
E) Managers typically measure behaviors first and then outputs. 
A) Managers only evaluate outputs, as behaviors are intrinsically complex. 
B) Outputs and behaviors are both important and easily measured. 
C) It is easier to measure the outputs and behaviors of nonroutine activities. 
D) Outputs are generally easier to measure than behaviors because they are more tangible and objective. 
E) Managers typically measure behaviors first and then outputs.

Question 7

School attendance records in the context of a control process are an example of

Accepted Answer

A) evaluating performance. 
B) initiating corrective action. 
C) measuring actual performance. 
D) comparing results. 
E) revising performance standards. 
A) evaluating performance. 
B) initiating corrective action. 
C) measuring actual performance. 
D) comparing results. 
E) revising performance standards.

Question 8

________ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.

Accepted Answer

A) Clan 
B) Bureaucratic 
C) Feedforward 
D) Feedback 
E) Concurrent 
A) Clan 
B) Bureaucratic 
C) Feedforward 
D) Feedback 
E) Concurrent

Question 9

Define the four steps in the control process.

Accepted Answer

Step 1: Establish the standards of perfo

Question 10

The CEO of a large corporation mandates that new goals be implemented immediately. This is an example of

Accepted Answer

A) evolutionary change. 
B) revolutionary change. 
C) bottom-up change. 
D) concurrent control. 
E) management by objectives (MBO). 
A) evolutionary change. 
B) revolutionary change. 
C) bottom-up change. 
D) concurrent control. 
E) management by objectives (MBO).

Question 11

To measure how well the managers of an equipment rental service are converting the company's assets into value, ________ ratios would be used.

Accepted Answer

A) leverage 
B) liquidity 
C) profit 
D) current 
E) activity 
A) leverage 
B) liquidity 
C) profit 
D) current 
E) activity

Question 12

The managers at a theme park are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing parks. This is an example of

Accepted Answer

A) concurrent control. 
B) management by objectives. 
C) feedback control. 
D) benchmarking. 
E) financial performance measurement. 
A) concurrent control. 
B) management by objectives. 
C) feedback control. 
D) benchmarking. 
E) financial performance measurement.

Question 13

Each fiscal year, Dwayne is allocated an operating budget and then evaluated based on the amount of goods produced by his organization. Dwayne's performance is evaluated on a(n)________ budget approach.

Accepted Answer

A) revenue 
B) cash flow 
C) expense 
D) profit 
E) capital 
A) revenue 
B) cash flow 
C) expense 
D) profit 
E) capital

Question 14

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?

Accepted Answer

A) increase the forces for change and resistance to change 
B) decrease the forces for change and resistance to change 
C) increase the forces for change and reduce resistance to change 
D) increase the resistance to change 
E) decrease the forces for change 
A) increase the forces for change and resistance to change 
B) decrease the forces for change and resistance to change 
C) increase the forces for change and reduce resistance to change 
D) increase the resistance to change 
E) decrease the forces for change

Question 15

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?

Accepted Answer

A) The quality of the product did not meet the original standards. 
B) The manager wants to challenge subordinates. 
C) The actual performance was lower than expected. 
D) The performance standards were not precise. 
E) Managers must constantly raise performance standards. 
A) The quality of the product did not meet the original standards. 
B) The manager wants to challenge subordinates. 
C) The actual performance was lower than expected. 
D) The performance standards were not precise. 
E) Managers must constantly raise performance standards.

Question 16

Compare the operation of a vehicle cruise control system to the control process of an organization.

Accepted Answer

The four steps in the control process in

Question 17

In concert with quality management programs, ________ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.

Accepted Answer

A) feedforward 
B) concurrent 
C) feedback 
D) bureaucratic 
E) clan 
A) feedforward 
B) concurrent 
C) feedback 
D) bureaucratic 
E) clan

Question 18

What is an operating budget?

Accepted Answer

A) a measure of how much profit a company is earning on sales 
B) the actual cost of running the business for a specified time period 
C) the amount an organization has left after all the costs of making the product and running the business have been deducted 
D) the amount of money the business's owners are willing to spend during a fiscal year 
E) a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently 
A) a measure of how much profit a company is earning on sales 
B) the actual cost of running the business for a specified time period 
C) the amount an organization has left after all the costs of making the product and running the business have been deducted 
D) the amount of money the business's owners are willing to spend during a fiscal year 
E) a blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently

Question 19

Mitchell regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of

Accepted Answer

A) clan control. 
B) an MBO system. 
C) bureaucratic control. 
D) output control. 
E) direct supervision. 
A) clan control. 
B) an MBO system. 
C) bureaucratic control. 
D) output control. 
E) direct supervision.

Question 20

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n)________ change.

Accepted Answer

A) cultural 
B) top-down 
C) bottom-up 
D) revolutionary 
E) evolutionary 
A) cultural 
B) top-down 
C) bottom-up 
D) revolutionary 
E) evolutionary

Distinguish between evolutionary change and revolutionary change. Provide an example where managers might implement each type of change.

Financial information provides managers with sufficient information to measure the four building blocks of competitive advantage.

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of ________ control.

When faced with problems, ________ can help regulate employee behavior.

An executive report lists divisional goals with related operating budget status and measures of financial performance. This report demonstrates

What is true regarding measuring actual performance?

School attendance records in the context of a control process are an example of

________ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.

Define the four steps in the control process.

The CEO of a large corporation mandates that new goals be implemented immediately. This is an example of

To measure how well the managers of an equipment rental service are converting the company's assets into value, ________ ratios would be used.

The managers at a theme park are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing parks. This is an example of

Each fiscal year, Dwayne is allocated an operating budget and then evaluated based on the amount of goods produced by his organization. Dwayne's performance is evaluated on a(n)________ budget approach.

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?

Compare the operation of a vehicle cruise control system to the control process of an organization.

In concert with quality management programs, ________ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.

What is an operating budget?

Mitchell regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n)________ change.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

Distinguish between evolutionary change and revolutionary change. Provide an example where managers might implement each type of change.

Financial information provides managers with sufficient information to measure the four building blocks of competitive advantage.

The owner of a food truck monitors employee efficiency by counting the number of customers served and the cost of goods sold. This is an example of ________ control.

When faced with problems, ________ can help regulate employee behavior.

An executive report lists divisional goals with related operating budget status and measures of financial performance. This report demonstrates

What is true regarding measuring actual performance?

School attendance records in the context of a control process are an example of

________ control allows managers to get immediate feedback on how efficiently inputs are being transformed into outputs.

Define the four steps in the control process.

The CEO of a large corporation mandates that new goals be implemented immediately. This is an example of

To measure how well the managers of an equipment rental service are converting the company's assets into value, ________ ratios would be used.

The managers at a theme park are comparing the number of annual passes they sold last year with the number of annual passes sold by other high-performing parks. This is an example of

Each fiscal year, Dwayne is allocated an operating budget and then evaluated based on the amount of goods produced by his organization. Dwayne's performance is evaluated on a(n)________ budget approach.

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?

After measuring and evaluating the manufacturing performance of a new product, a manager raises the performance standard for the next production cycle. For what reason might a manager decide to raise the standard?

Compare the operation of a vehicle cruise control system to the control process of an organization.

In concert with quality management programs, ________ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.

What is an operating budget?

Mitchell regularly walks through the manufacturing floor, checking each station and guiding workers on his team. This is an example of

When arriving at work Monday, Melissa learns that her entire organization is now reporting to a newly formed business unit focused on breaking into international markets. Her company is going through a(n)________ change.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters