Question 1

At the output stage of a production process, ________ is used to detect problems and trigger management action.

Accepted Answer

A) feedback control 
B) management by objectives 
C) concurrent control 
D) benchmarking 
E) financial performance measurement 
A) feedback control 
B) management by objectives 
C) concurrent control 
D) benchmarking 
E) financial performance measurement

Question 2

A(n)________ calculation helps managers assess a firm's ability to meet payments to short-term creditors without impacting inventory levels.

Accepted Answer

A) quick ratio 
B) current ratio 
C) days sales outstanding ratio 
D) inventory turnover ratio 
E) profit ratio 
A) quick ratio 
B) current ratio 
C) days sales outstanding ratio 
D) inventory turnover ratio 
E) profit ratio

Question 3

To ensure the right clerk is selected for an opening, a law firm reviews all résumés electronically and assesses candidates through several interviews. This is an example of ________ control.

Accepted Answer

A) concurrent 
B) feedforward 
C) output 
D) bureaucratic 
E) clan 
A) concurrent 
B) feedforward 
C) output 
D) bureaucratic 
E) clan

Question 4

What is a potential downside of using a bureaucratic approach to control behavior?

Accepted Answer

A) Increasing standardization requires greater investment in organizational learning. 
B) Bureaucratic control is only useful for routine, well-understood organizational activities. 
C) Too many rules can stop employees from thinking for themselves. 
D) Bureaucratic control leads to the production of goods and services with inconsistent quality. 
E) Rules and SOPs increase misunderstandings over responsibility and the use of power. 
A) Increasing standardization requires greater investment in organizational learning. 
B) Bureaucratic control is only useful for routine, well-understood organizational activities. 
C) Too many rules can stop employees from thinking for themselves. 
D) Bureaucratic control leads to the production of goods and services with inconsistent quality. 
E) Rules and SOPs increase misunderstandings over responsibility and the use of power.

Question 5

Each year, employees of a real estate agency meet with their direct manager to set individual sales targets based on the agency's overall goals. Each employee reviews his or her progress with his or her manager quarterly and is awarded a relative bonus. This is an example of

Accepted Answer

A) bureaucratic control. 
B) an operating standard. 
C) management by objectives. 
D) total quality management. 
E) clan control. 
A) bureaucratic control. 
B) an operating standard. 
C) management by objectives. 
D) total quality management. 
E) clan control.

Question 6

________ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Accepted Answer

A) Benchmarking 
B) Management by objectives 
C) Evolutionary change 
D) Bureaucratic control 
E) Organizational change 
A) Benchmarking 
B) Management by objectives 
C) Evolutionary change 
D) Bureaucratic control 
E) Organizational change

Question 7

A ________ change is gradual, and managers at all levels work together to develop a detailed plan for change.

Accepted Answer

A) top-down 
B) revolutionary 
C) bottom-up 
D) controlled 
E) restructuring 
A) top-down 
B) revolutionary 
C) bottom-up 
D) controlled 
E) restructuring

Question 8

Art's organization just announced that, effective immediately, an entirely new product division will be formed, seeded with functional resources from each existing division. This is an example of evolutionary change.

Accepted Answer

A) True 
 B)False

Question 9

Define three techniques for managing employee behavior and describe how they help an organization progress toward meeting goals.

Accepted Answer

1. The most immediate and potent form of

Question 10

A control process begins with

Accepted Answer

A) measuring actual performance. 
B) comparing actual performance against chosen standards. 
C) implementing feedback measures. 
D) establishing performance standards. 
E) initiating corrective action. 
A) measuring actual performance. 
B) comparing actual performance against chosen standards. 
C) implementing feedback measures. 
D) establishing performance standards. 
E) initiating corrective action.

Question 11

The company's top executives meet quarterly to review its performance. They focus on the results of several measures regarding efficiency, quality, customer responsiveness, and innovation compared to previously established goals. Based on these results, the leadership team decides on the next steps for addressing performance gaps. This activity reflects a

Accepted Answer

A) clan control strategy. 
B) management by objectives strategy. 
C) bureaucratic system. 
D) control system. 
E) feedforward process. 
A) clan control strategy. 
B) management by objectives strategy. 
C) bureaucratic system. 
D) control system. 
E) feedforward process.

Question 12

Organizational performance can be hindered when managers

Accepted Answer

A) adopt performance standards geared toward employee behavior. 
B) set stretch goals for employees. 
C) establish operating budgets that regulate how goals are attained. 
D) take corrective action on all performance outputs. 
E) focus on only one performance standard instead of many different standards. 
A) adopt performance standards geared toward employee behavior. 
B) set stretch goals for employees. 
C) establish operating budgets that regulate how goals are attained. 
D) take corrective action on all performance outputs. 
E) focus on only one performance standard instead of many different standards.

Question 13

A control system must to be flexible in order to be effective.

Accepted Answer

A) True 
 B)False

Question 14

During the conversion stage, managers use ________ control to recognize when problems are arising.

Accepted Answer

A) feedforward 
B) bureaucratic 
C) concurrent 
D) input 
E) clan 
A) feedforward 
B) bureaucratic 
C) concurrent 
D) input 
E) clan

Question 15

In order to anticipate problems before they arise, managers should develop a system for ________ control.

Accepted Answer

A) feedforward 
B) concurrent 
C) behavior 
D) bureaucratic 
E) clan 
A) feedforward 
B) concurrent 
C) behavior 
D) bureaucratic 
E) clan

Question 16

Clan control relies on values and norms to keep organization members goal-directed.

Accepted Answer

A) True 
 B)False

Question 17

A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of ________ control.

Accepted Answer

A) behavioral 
B) concurrent 
C) bureaucratic 
D) feedforward 
E) feedback 
A) behavioral 
B) concurrent 
C) bureaucratic 
D) feedforward 
E) feedback

Question 18

MBO starts when top managers

Accepted Answer

A) determine subordinates' goals. 
B) review subordinates' progress toward meeting goals. 
C) implement direct supervision. 
D) establish overall organizational objectives. 
E) link performance evaluations to rewards. 
A) determine subordinates' goals. 
B) review subordinates' progress toward meeting goals. 
C) implement direct supervision. 
D) establish overall organizational objectives. 
E) link performance evaluations to rewards.

Question 19

What is the most instantaneous and powerful form of behavior control?

Accepted Answer

A) SOPs 
B) an MBO system 
C) rules 
D) direct supervision 
E) bureaucracy 
A) SOPs 
B) an MBO system 
C) rules 
D) direct supervision 
E) bureaucracy

Question 20

To continuously improve efficiency and effectiveness, an organization must first

Accepted Answer

A) evaluate the potential of change. 
B) decide on what change to make. 
C) implement desirable change. 
D) assess the need for change. 
E) identify obstacles to change. 
A) evaluate the potential of change. 
B) decide on what change to make. 
C) implement desirable change. 
D) assess the need for change. 
E) identify obstacles to change.

At the output stage of a production process, ________ is used to detect problems and trigger management action.

A(n)________ calculation helps managers assess a firm's ability to meet payments to short-term creditors without impacting inventory levels.

To ensure the right clerk is selected for an opening, a law firm reviews all résumés electronically and assesses candidates through several interviews. This is an example of ________ control.

What is a potential downside of using a bureaucratic approach to control behavior?

Each year, employees of a real estate agency meet with their direct manager to set individual sales targets based on the agency's overall goals. Each employee reviews his or her progress with his or her manager quarterly and is awarded a relative bonus. This is an example of

________ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

A ________ change is gradual, and managers at all levels work together to develop a detailed plan for change.

Art's organization just announced that, effective immediately, an entirely new product division will be formed, seeded with functional resources from each existing division. This is an example of evolutionary change.

Define three techniques for managing employee behavior and describe how they help an organization progress toward meeting goals.

A control process begins with

Organizational performance can be hindered when managers

A control system must to be flexible in order to be effective.

During the conversion stage, managers use ________ control to recognize when problems are arising.

In order to anticipate problems before they arise, managers should develop a system for ________ control.

Clan control relies on values and norms to keep organization members goal-directed.

A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of ________ control.

MBO starts when top managers

What is the most instantaneous and powerful form of behavior control?

To continuously improve efficiency and effectiveness, an organization must first

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

At the output stage of a production process, ________ is used to detect problems and trigger management action.

A(n)________ calculation helps managers assess a firm's ability to meet payments to short-term creditors without impacting inventory levels.

To ensure the right clerk is selected for an opening, a law firm reviews all résumés electronically and assesses candidates through several interviews. This is an example of ________ control.

What is a potential downside of using a bureaucratic approach to control behavior?

Each year, employees of a real estate agency meet with their direct manager to set individual sales targets based on the agency's overall goals. Each employee reviews his or her progress with his or her manager quarterly and is awarded a relative bonus. This is an example of

________ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

A ________ change is gradual, and managers at all levels work together to develop a detailed plan for change.

Art's organization just announced that, effective immediately, an entirely new product division will be formed, seeded with functional resources from each existing division. This is an example of evolutionary change.

Define three techniques for managing employee behavior and describe how they help an organization progress toward meeting goals.

A control process begins with

Organizational performance can be hindered when managers

A control system must to be flexible in order to be effective.

During the conversion stage, managers use ________ control to recognize when problems are arising.

In order to anticipate problems before they arise, managers should develop a system for ________ control.

Clan control relies on values and norms to keep organization members goal-directed.

A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of ________ control.

MBO starts when top managers

What is the most instantaneous and powerful form of behavior control?

To continuously improve efficiency and effectiveness, an organization must first

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters