Question 1

According to the expectancy theory, how should Sean motivate his staff to increase sales by 10 percent?

Accepted Answer

A) by threatening to fire employees who are the least performing 
B) by offering his staff a 5 percent commission bonus for everyone if sales increase by 10 percent 
C) by promoting good interpersonal relations among his team and provide feedback on their progress 
D) by motivating his staff through providing a stimulating work environment, job autonomy, and a sense of accomplishment and achievement 
E) by insuring that the way sales are awarded to the sales staff is fair and equitable 
A) by threatening to fire employees who are the least performing 
B) by offering his staff a 5 percent commission bonus for everyone if sales increase by 10 percent 
C) by promoting good interpersonal relations among his team and provide feedback on their progress 
D) by motivating his staff through providing a stimulating work environment, job autonomy, and a sense of accomplishment and achievement 
E) by insuring that the way sales are awarded to the sales staff is fair and equitable

Question 2

Providing adequate medical benefits and safe working conditions addresses an employee's need for ________ in the context of Maslow's hierarchy.

Accepted Answer

A) self-actualization 
B) safety 
C) affiliation 
D) work-life balance 
E) power 
A) self-actualization 
B) safety 
C) affiliation 
D) work-life balance 
E) power

Question 3

From a motivational standpoint, salary adjustments tend to be more effective than bonuses.

Accepted Answer

A) True 
 B)False

Question 4

By giving employees the opportunity to realize their full potential, a manager satisfies the employees' ________ needs according to Maslow's hierarchy.

Accepted Answer

A) physiological 
B) safety 
C) self-actualization 
D) esteem 
E) affiliation 
A) physiological 
B) safety 
C) self-actualization 
D) esteem 
E) affiliation

Question 5

According to McClelland, the need for affiliation is the extent to which an individual

Accepted Answer

A) desires to perform challenging tasks well. 
B) wants to meet personal standards for excellence. 
C) is concerned about maintaining good interpersonal relations. 
D) desires to control other people. 
E) wishes to receive performance feedback. 
A) desires to perform challenging tasks well. 
B) wants to meet personal standards for excellence. 
C) is concerned about maintaining good interpersonal relations. 
D) desires to control other people. 
E) wishes to receive performance feedback.

Question 6

In Maslow's hierarchy, managers must first ensure a person's ________ needs are fulfilled in order to have a motivated workforce.

Accepted Answer

A) esteem 
B) belongingness 
C) physiological 
D) social 
E) self-actualization 
A) esteem 
B) belongingness 
C) physiological 
D) social 
E) self-actualization

Question 7

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of

Accepted Answer

A) equity. 
B) piece-rate pay. 
C) informational justice. 
D) distributive justice. 
E) procedural justice. 
A) equity. 
B) piece-rate pay. 
C) informational justice. 
D) distributive justice. 
E) procedural justice.

Question 8

________ proposes that all people seek to satisfy five basic kinds of needs: physiological needs, safety needs, belongingness needs, esteem needs, and self-actualization needs.

Accepted Answer

A) Victor H. Vroom's expectancy theory 
B) Clayton Alderfer's ERG theory 
C) Abraham Maslow's hierarchy of needs theory 
D) Frederick Herzberg's motivator-hygiene theory 
E) David McClelland's theory of needs 
A) Victor H. Vroom's expectancy theory 
B) Clayton Alderfer's ERG theory 
C) Abraham Maslow's hierarchy of needs theory 
D) Frederick Herzberg's motivator-hygiene theory 
E) David McClelland's theory of needs

Question 9

Describe procedural, interpersonal, and informational justice. How do they relate to motivation?

Accepted Answer

Procedural justice refers to an employee

Question 10

According to Maslow's hierarchy, a company is addressing the need for ________ when it organizes a yearly picnic for employees and their families.

Accepted Answer

A) work-life balance 
B) safety 
C) self-awareness 
D) belongingness 
E) self-actualization 
A) work-life balance 
B) safety 
C) self-awareness 
D) belongingness 
E) self-actualization

Question 11

A(n)________ is a requirement for survival and well-being.

Accepted Answer

A) achievement 
B) sense of belonging 
C) affiliation 
D) high self-esteem 
E) need 
A) achievement 
B) sense of belonging 
C) affiliation 
D) high self-esteem 
E) need

Question 12

A teacher who excels because he or she enjoys the process of shaping young minds is demonstrating

Accepted Answer

A) expectancy esteem needs. 
B) extrinsically motivated behavior. 
C) relatedness needs. 
D) intrinsically motivated behavior. 
E) need for achievement. 
A) expectancy esteem needs. 
B) extrinsically motivated behavior. 
C) relatedness needs. 
D) intrinsically motivated behavior. 
E) need for achievement.

Question 13

________ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.

Accepted Answer

A) The need for power 
B) Herzberg's motivator-hygiene theory 
C) Intrinsic motivation 
D) Maslow's hierarchy of needs 
E) Expectancy theory 
A) The need for power 
B) Herzberg's motivator-hygiene theory 
C) Intrinsic motivation 
D) Maslow's hierarchy of needs 
E) Expectancy theory

Question 14

Diego is a hard worker. However, in his current organization, he feels that no matter how much effort he puts in, the environment limits his level of performance. In the context of expectancy theory, Diego is exhibiting

Accepted Answer

A) low expectancy. 
B) low instrumentality. 
C) high valency. 
D) high expectancy. 
E) low valency. 
A) low expectancy. 
B) low instrumentality. 
C) high valency. 
D) high expectancy. 
E) low valency.

Question 15

According to ________ theory, employees will be motivated to perform at a high level and attain their work goals to the extent that high performance and goal attainment allow them to obtain outcomes they desire.

Accepted Answer

A) Clayton Alderfer's ERG 
B) McClelland's needs 
C) Herzberg's motivator-hygiene 
D) Victor H. Vroom's expectancy 
E) B.F. Skinner's operant conditioning 
A) Clayton Alderfer's ERG 
B) McClelland's needs 
C) Herzberg's motivator-hygiene 
D) Victor H. Vroom's expectancy 
E) B.F. Skinner's operant conditioning

Question 16

To stimulate high motivation and performance, goal-setting theory suggests setting

Accepted Answer

A) general goals that apply uniformly to all employees. 
B) independent goals across the organization to optimize individual successes. 
C) specific goals that are difficult, but not impossible, to attain. 
D) specific negative consequences for failing to achieve a goal. 
E) rewards for the effort put toward achieving goals rather than the achievement itself. 
A) general goals that apply uniformly to all employees. 
B) independent goals across the organization to optimize individual successes. 
C) specific goals that are difficult, but not impossible, to attain. 
D) specific negative consequences for failing to achieve a goal. 
E) rewards for the effort put toward achieving goals rather than the achievement itself.

Question 17

How could a manager use expectancy theory to boost employees' motivation?

Accepted Answer

A) by assigning them easily achievable tasks 
B) by expressing confidence in their competence and ability to successfully reach the goal 
C) by not requiring intensive training programs 
D) by lowering their levels of autonomy and responsibility as they gain experience 
E) by giving them advice frequently and monitoring their performance constantly 
A) by assigning them easily achievable tasks 
B) by expressing confidence in their competence and ability to successfully reach the goal 
C) by not requiring intensive training programs 
D) by lowering their levels of autonomy and responsibility as they gain experience 
E) by giving them advice frequently and monitoring their performance constantly

Question 18

In the context of Maslow's hierarchy, managers should

Accepted Answer

A) focus on meeting the highest-level needs as they are the most fulfilling for employees. 
B) understand what needs are satisfied for each employee as those will no longer be effective motivators. 
C) identify the lowest-level need unmet within the organization and focus on it for everyone. 
D) focus on fulfilling whatever need is most achievable by the organization. 
E) focus on meeting the mid-level needs as it is the best compromise for the organization. 
A) focus on meeting the highest-level needs as they are the most fulfilling for employees. 
B) understand what needs are satisfied for each employee as those will no longer be effective motivators. 
C) identify the lowest-level need unmet within the organization and focus on it for everyone. 
D) focus on fulfilling whatever need is most achievable by the organization. 
E) focus on meeting the mid-level needs as it is the best compromise for the organization.

Question 19

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated

Accepted Answer

A) culturally. 
B) extrinsically. 
C) intrinsically. 
D) prosocially. 
E) vicariously. 
A) culturally. 
B) extrinsically. 
C) intrinsically. 
D) prosocially. 
E) vicariously.

Question 20

Darius always follows his company's code of conduct because he knows he would be fired if he did not. Darius's motivation is prosocial.

Accepted Answer

A) True 
 B)False

According to the expectancy theory, how should Sean motivate his staff to increase sales by 10 percent?

Providing adequate medical benefits and safe working conditions addresses an employee's need for ________ in the context of Maslow's hierarchy.

From a motivational standpoint, salary adjustments tend to be more effective than bonuses.

By giving employees the opportunity to realize their full potential, a manager satisfies the employees' ________ needs according to Maslow's hierarchy.

According to McClelland, the need for affiliation is the extent to which an individual

In Maslow's hierarchy, managers must first ensure a person's ________ needs are fulfilled in order to have a motivated workforce.

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of

________ proposes that all people seek to satisfy five basic kinds of needs: physiological needs, safety needs, belongingness needs, esteem needs, and self-actualization needs.

Describe procedural, interpersonal, and informational justice. How do they relate to motivation?

According to Maslow's hierarchy, a company is addressing the need for ________ when it organizes a yearly picnic for employees and their families.

A(n)________ is a requirement for survival and well-being.

A teacher who excels because he or she enjoys the process of shaping young minds is demonstrating

________ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.

Diego is a hard worker. However, in his current organization, he feels that no matter how much effort he puts in, the environment limits his level of performance. In the context of expectancy theory, Diego is exhibiting

According to ________ theory, employees will be motivated to perform at a high level and attain their work goals to the extent that high performance and goal attainment allow them to obtain outcomes they desire.

To stimulate high motivation and performance, goal-setting theory suggests setting

How could a manager use expectancy theory to boost employees' motivation?

In the context of Maslow's hierarchy, managers should

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated

Darius always follows his company's code of conduct because he knows he would be fired if he did not. Darius's motivation is prosocial.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 13: Motivation and Performance

According to the expectancy theory, how should Sean motivate his staff to increase sales by 10 percent?

Providing adequate medical benefits and safe working conditions addresses an employee's need for ________ in the context of Maslow's hierarchy.

From a motivational standpoint, salary adjustments tend to be more effective than bonuses.

By giving employees the opportunity to realize their full potential, a manager satisfies the employees' ________ needs according to Maslow's hierarchy.

According to McClelland, the need for affiliation is the extent to which an individual

In Maslow's hierarchy, managers must first ensure a person's ________ needs are fulfilled in order to have a motivated workforce.

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of

________ proposes that all people seek to satisfy five basic kinds of needs: physiological needs, safety needs, belongingness needs, esteem needs, and self-actualization needs.

Describe procedural, interpersonal, and informational justice. How do they relate to motivation?

According to Maslow's hierarchy, a company is addressing the need for ________ when it organizes a yearly picnic for employees and their families.

A(n)________ is a requirement for survival and well-being.

A teacher who excels because he or she enjoys the process of shaping young minds is demonstrating

________ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.

Diego is a hard worker. However, in his current organization, he feels that no matter how much effort he puts in, the environment limits his level of performance. In the context of expectancy theory, Diego is exhibiting

According to ________ theory, employees will be motivated to perform at a high level and attain their work goals to the extent that high performance and goal attainment allow them to obtain outcomes they desire.

To stimulate high motivation and performance, goal-setting theory suggests setting

How could a manager use expectancy theory to boost employees' motivation?

In the context of Maslow's hierarchy, managers should

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated

Darius always follows his company's code of conduct because he knows he would be fired if he did not. Darius's motivation is prosocial.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters