Exam 13: Motivation and Performance

Christine is very driven and works hard to achieve her personal and organizational goals. She likes being viewed as an expert and team leader who has influence over her peers. She is also careful not to damage her relationships with her peers by being too bossy or demanding. Identify and define the three needs Christine exhibits in the context of McClelland's needs theory.

Melissa is driven to take on challenging tasks and perform them to the best of her ability. She also values her relationships with peers and makes time to build those connections. According to McClelland's needs theory, Melissa has a

Discuss Herzberg's motivator-hygiene theory. Differentiate between motivator needs and hygiene needs.

One advantage of a positive reinforcement approach is that it simplifies the identification of the right behaviors to reinforce.

Explain the different types of needs according to Maslow and how they relate to each other.

Patrick is passionate about fitness and loves his job as a personal trainer. Patrick is extrinsically motivated.

As someone driven by intrinsic motivation, Luca works hard because

As a medical resident, Brooke shadows an experienced surgeon in order to see surgical techniques first-hand. Brooke is participating in

Prosocially motivated behavior

Although employees are not directly involved in the company's performance evaluation process, Jasmine believes she will be evaluated fairly. Jasmine perceives a high degree of ________ justice within the company.

You manage a cafe and want to enhance the overall service experience of your customers. Brenda is a good server, but you would like her to improve her efficiency and rapport with customers. Provide two examples of positive reinforcers you could use to motivate Brenda.

________ drew attention to the important distinction between intrinsic motivation and extrinsic motivation.

________ theory expands a manager's understanding of motivation to include the effects of a person's thoughts and beliefs.

Organizational behavior modification is sometimes criticized because it

Max, a top-rated manager, is intrinsically motivated. He is likely motivated by

At a departmental meeting, Stella's manager described an issue and asked for a volunteer to figure out a solution. Stella had previously encountered similar issues and was confident she could solve the problem, so she accepted the responsibility. Stella's behavior was influenced by

Discuss Alderfer's ERG theory and how it compares to Maslow's theory.

Sanjay works for a large car dealership and is motivated by his sales commission. Sanjay is intrinsically motivated.

Julianna loves being a lawyer and feels a great sense of reward just doing her job each day. As someone prosocially motivated, Julianna also volunteers free legal advice at a local community center because

According to Herzberg's theory, ________ needs are related to the physical and psychological context in which the work is performed.