Question 1

When an organization bases employees' pay on the number of units each employee produces, it is using a(n)________ plan.

Accepted Answer

A) merit 
B) profit sharing 
C) piece-rate 
D) commission pay 
E) stock option 
A) merit 
B) profit sharing 
C) piece-rate 
D) commission pay 
E) stock option

Question 2

According to Alderfer's ERG theory, a person feeling frustrated due to an inability to satisfy a need is likely to shift their focus to lower-level needs.

Accepted Answer

A) True 
 B)False

Question 3

According to Herzberg's theory, ________ needs refer to the nature and challenge of one's work.

Accepted Answer

A) motivator 
B) expectancy 
C) instrumental 
D) hygiene 
E) valent 
A) motivator 
B) expectancy 
C) instrumental 
D) hygiene 
E) valent

Question 4

Equity theory is often characterized as a theory of ________ justice.

Accepted Answer

A) procedural 
B) cultural 
C) interpersonal 
D) distributive 
E) informational 
A) procedural 
B) cultural 
C) interpersonal 
D) distributive 
E) informational

Question 5

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?

Accepted Answer

A) sell at least as much as the previous month 
B) sell 10 percent more than the previous month 
C) sell more than every other representative 
D) sell 500 percent more than the previous month 
E) sell as much as possible 
A) sell at least as much as the previous month 
B) sell 10 percent more than the previous month 
C) sell more than every other representative 
D) sell 500 percent more than the previous month 
E) sell as much as possible

Question 6

Arthur's work group receives annual bonuses based on how well the team meets project schedules. This is an example of ________ reinforcement.

Accepted Answer

A) negative 
B) vicarious 
C) positive 
D) intrinsic 
E) absolute 
A) negative 
B) vicarious 
C) positive 
D) intrinsic 
E) absolute

Question 7

Briefly explain operant conditioning theory and describe the four tools the theory provides for managers.

Accepted Answer

According to operant conditioning theory

Question 8

Chen-Chu performs the same job tasks as her coworkers, but she believes she is being paid less. This is an example of

Accepted Answer

A) distributive inequity. 
B) instrumental equity. 
C) unbalanced equity. 
D) underpayment inequity. 
E) overpayment inequity. 
A) distributive inequity. 
B) instrumental equity. 
C) unbalanced equity. 
D) underpayment inequity. 
E) overpayment inequity.

Question 9

According to the expectancy theory, the term ________ refers to how desirable each of the outcomes available from an organization is to a person.

Accepted Answer

A) instrumentality 
B) self-efficacy 
C) valence 
D) goal 
E) equity 
A) instrumentality 
B) self-efficacy 
C) valence 
D) goal 
E) equity

Question 10

Several employees at a product distribution company came up with some efficiency improvement strategies and brought their ideas to the foreman. After the suggested strategies were implemented, the company saw a notable decrease in costs so the foreman rewarded the employees with a half-day off and a team outing. This example reflects the ________ approach to compensation.

Accepted Answer

A) commission pay 
B) equity pay 
C) piece-rate pay 
D) employee stock option 
E) Scanlon plan 
A) commission pay 
B) equity pay 
C) piece-rate pay 
D) employee stock option 
E) Scanlon plan

Question 11

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called

Accepted Answer

A) commission pay. 
B) the equity theory. 
C) a piece-rate pay. 
D) an employee stock option. 
E) the Scanlon plan. 
A) commission pay. 
B) the equity theory. 
C) a piece-rate pay. 
D) an employee stock option. 
E) the Scanlon plan.

Question 12

________ explains what drives or will drive people to achieve organizational goals and is therefore central to effective management.

Accepted Answer

A) Persistence 
B) Motivation 
C) Effort 
D) Expectancy 
E) Instrumentality 
A) Persistence 
B) Motivation 
C) Effort 
D) Expectancy 
E) Instrumentality

Question 13

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to

Accepted Answer

A) increase his working hours. 
B) put forth more effort on the job. 
C) ask for more high-profile work. 
D) decline any offer of promotion. 
E) put forth less effort on the job. 
A) increase his working hours. 
B) put forth more effort on the job. 
C) ask for more high-profile work. 
D) decline any offer of promotion. 
E) put forth less effort on the job.

Question 14

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to expectancy theory, the manager is motivating through

Accepted Answer

A) valence. 
B) instrumentality. 
C) merit pay. 
D) expectancy. 
E) persistence. 
A) valence. 
B) instrumentality. 
C) merit pay. 
D) expectancy. 
E) persistence.

Question 15

Dell works hard and always meets his sales quotas so that he never misses a volume bonus and is consistently recognized as a top salesperson. Dell is ________ motivated.

Accepted Answer

A) extrinsically 
B) internally 
C) intrinsically 
D) prosocially 
E) environmentally 
A) extrinsically 
B) internally 
C) intrinsically 
D) prosocially 
E) environmentally

Question 16

As a manager, Marcus is very conscious of how his subordinates feel about whether their work outcomes are as expected relative to the effort and contributions they put in. This is an example of the ________ theory.

Accepted Answer

A) equity 
B) expectancy 
C) motivator-hygiene 
D) ERG 
E) hierarchy of needs 
A) equity 
B) expectancy 
C) motivator-hygiene 
D) ERG 
E) hierarchy of needs

Question 17

Abhay is frustrated with the lack of growth opportunities available in his organization. While working with his manager on identifying training options, Abhay decides to also focus on building his relationships with his peers. Abhay's behavior is consistent with ________ theory.

Accepted Answer

A) Maslow's hierarchy of needs 
B) Alderfer's ERG 
C) Herzberg's motivator-hygiene 
D) McClelland's needs 
E) Vroom's expectancy 
A) Maslow's hierarchy of needs 
B) Alderfer's ERG 
C) Herzberg's motivator-hygiene 
D) McClelland's needs 
E) Vroom's expectancy

Question 18

Employee stock options are most often used

Accepted Answer

A) to attract entry-level employees. 
B) in lieu of payment for high-level managers. 
C) to motivate employees to achieve organizational goals. 
D) to increase market demand for a company's stock. 
E) as a reward for an employee's past performance. 
A) to attract entry-level employees. 
B) in lieu of payment for high-level managers. 
C) to motivate employees to achieve organizational goals. 
D) to increase market demand for a company's stock. 
E) as a reward for an employee's past performance.

Question 19

Define the three factors that determine a person's motivation according to expectancy theory. For each factor, describe one action a manager could take to increase an employee's motivation based on that factor.

Accepted Answer

The expectancy theory identifies three m

Question 20

Explain how a low level of expectancy, instrumentality, or valence can affect employee motivation.

Accepted Answer

According to expectancy theory, high mot

When an organization bases employees' pay on the number of units each employee produces, it is using a(n)________ plan.

According to Alderfer's ERG theory, a person feeling frustrated due to an inability to satisfy a need is likely to shift their focus to lower-level needs.

According to Herzberg's theory, ________ needs refer to the nature and challenge of one's work.

Equity theory is often characterized as a theory of ________ justice.

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?

Arthur's work group receives annual bonuses based on how well the team meets project schedules. This is an example of ________ reinforcement.

Briefly explain operant conditioning theory and describe the four tools the theory provides for managers.

Chen-Chu performs the same job tasks as her coworkers, but she believes she is being paid less. This is an example of

According to the expectancy theory, the term ________ refers to how desirable each of the outcomes available from an organization is to a person.

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called

________ explains what drives or will drive people to achieve organizational goals and is therefore central to effective management.

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to expectancy theory, the manager is motivating through

Dell works hard and always meets his sales quotas so that he never misses a volume bonus and is consistently recognized as a top salesperson. Dell is ________ motivated.

As a manager, Marcus is very conscious of how his subordinates feel about whether their work outcomes are as expected relative to the effort and contributions they put in. This is an example of the ________ theory.

Abhay is frustrated with the lack of growth opportunities available in his organization. While working with his manager on identifying training options, Abhay decides to also focus on building his relationships with his peers. Abhay's behavior is consistent with ________ theory.

Employee stock options are most often used

Define the three factors that determine a person's motivation according to expectancy theory. For each factor, describe one action a manager could take to increase an employee's motivation based on that factor.

Explain how a low level of expectancy, instrumentality, or valence can affect employee motivation.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 13: Motivation and Performance

When an organization bases employees' pay on the number of units each employee produces, it is using a(n)________ plan.

According to Alderfer's ERG theory, a person feeling frustrated due to an inability to satisfy a need is likely to shift their focus to lower-level needs.

According to Herzberg's theory, ________ needs refer to the nature and challenge of one's work.

Equity theory is often characterized as a theory of ________ justice.

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?

Arthur's work group receives annual bonuses based on how well the team meets project schedules. This is an example of ________ reinforcement.

Briefly explain operant conditioning theory and describe the four tools the theory provides for managers.

Chen-Chu performs the same job tasks as her coworkers, but she believes she is being paid less. This is an example of

According to the expectancy theory, the term ________ refers to how desirable each of the outcomes available from an organization is to a person.

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called

________ explains what drives or will drive people to achieve organizational goals and is therefore central to effective management.

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to

A manager provides outcomes to his subordinates for good performance in the form of rewards that they value. According to expectancy theory, the manager is motivating through

Dell works hard and always meets his sales quotas so that he never misses a volume bonus and is consistently recognized as a top salesperson. Dell is ________ motivated.

As a manager, Marcus is very conscious of how his subordinates feel about whether their work outcomes are as expected relative to the effort and contributions they put in. This is an example of the ________ theory.

Abhay is frustrated with the lack of growth opportunities available in his organization. While working with his manager on identifying training options, Abhay decides to also focus on building his relationships with his peers. Abhay's behavior is consistent with ________ theory.

Employee stock options are most often used

Define the three factors that determine a person's motivation according to expectancy theory. For each factor, describe one action a manager could take to increase an employee's motivation based on that factor.

Explain how a low level of expectancy, instrumentality, or valence can affect employee motivation.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters