Question 1

A toy manufacturer wants to assemble a team to market a new toy across the country. A(n)________ group would be best for this purpose.

Accepted Answer

A) formal 
B) research and development 
C) ad hoc 
D) friendship 
E) interest 
A) formal 
B) research and development 
C) ad hoc 
D) friendship 
E) interest

Question 2

Raul knows there are tasks the team still needs to complete, but he chooses not to get involved in more activities as he is confident others in the group will pick up the slack. Raul is exhibiting

Accepted Answer

A) cohesion. 
B) role making. 
C) group conformity. 
D) groupthink. 
E) social loafing. 
A) cohesion. 
B) role making. 
C) group conformity. 
D) groupthink. 
E) social loafing.

Question 3

Define cross-functional teams and provide an example that illustrates how cross-functional teams can help an organization improve responsiveness to customers.

Accepted Answer

In a cross-functional team, the expertis

Question 4

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating ________ groups.

Accepted Answer

A) informal 
B) self-managed 
C) command 
D) virtual 
E) interest 
A) informal 
B) self-managed 
C) command 
D) virtual 
E) interest

Question 5

Clive's manager appointed him to lead the marketing group because Clive emerged as a natural team leader in a previous assignment. Clive is now considered a(n)________ leader.

Accepted Answer

A) charismatic 
B) top management 
C) ad hoc 
D) formal 
E) informal 
A) charismatic 
B) top management 
C) ad hoc 
D) formal 
E) informal

Question 6

How might team meetings proceed with an overly cohesive team?

Accepted Answer

A) Meetings would have a good mix of personal interaction and task completion. 
B) Meetings might be fairly slow-moving and quiet as members would be reluctant to share information. 
C) Meetings would be terse and get quickly to the point. 
D) Meetings might start with excessive personal discussion and struggle to efficiently complete meeting tasks. 
E) Meetings would happen infrequently, so the team members could minimize personal contact. 
A) Meetings would have a good mix of personal interaction and task completion. 
B) Meetings might be fairly slow-moving and quiet as members would be reluctant to share information. 
C) Meetings would be terse and get quickly to the point. 
D) Meetings might start with excessive personal discussion and struggle to efficiently complete meeting tasks. 
E) Meetings would happen infrequently, so the team members could minimize personal contact.

Question 7

A company has a strict dress code, with employees wearing business suits every day but with the option to dress business casual on Fridays. One manager began dressing in business casual on other days besides Fridays, feeling it was acceptable as long as he was not meeting with customers. How might the other managers respond to this manager's deviance from the group norm? How might deviance be functional for this group?

Accepted Answer

There are three possible responses: 1)Th

Question 8

________ refers to increases in performance that result when individuals and departments coordinate their actions.

Accepted Answer

A) Synergy 
B) Conformance 
C) Deviance 
D) Groupthink 
E) Social loafing 
A) Synergy 
B) Conformance 
C) Deviance 
D) Groupthink 
E) Social loafing

Question 9

A(n)________ would be best suited for designing the long-term strategic plan for an organization.

Accepted Answer

A) informal team 
B) cross-cultural group 
C) top-management team 
D) research and development 
E) interest group 
A) informal team 
B) cross-cultural group 
C) top-management team 
D) research and development 
E) interest group

Question 10

A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates ________ task interdependence.

Accepted Answer

A) sequential 
B) ordered 
C) pooled 
D) simultaneous 
E) reciprocal 
A) sequential 
B) ordered 
C) pooled 
D) simultaneous 
E) reciprocal

Question 11

Ken was appointed by his manager to lead a new team. He is considered a

Accepted Answer

A) formal leader. 
B) informal leader. 
C) role manager. 
D) role maker. 
E) groupthink leader. 
A) formal leader. 
B) informal leader. 
C) role manager. 
D) role maker. 
E) groupthink leader.

Question 12

What are group norms? Detail the impact that the balance of conformity and deviance will have on a group's performance.

Accepted Answer

Shared guidelines or rules for behavior

Question 13

Group identity and healthy competition are consequences of group cohesiveness.

Accepted Answer

A) True 
 B)False

Question 14

Kimberly suspects that some members of her command group are not contributing as much as other members and yet the overall goals of the group are being met. What could Kimberly do to minimize any social loafing that might be taking place?

Accepted Answer

A) Clearly communicate to all members why each individual contribution is valuable to the organization. 
B) Offer a group reward to incentivize all members to make sure the group goals are achieved. 
C) Increase the size of the group so there is more peer pressure to perform. 
D) Make sure group goals are easily identifiable and achievable. 
E) Increase the size of the group so there are more resources than needed to accomplish group goals. 
A) Clearly communicate to all members why each individual contribution is valuable to the organization. 
B) Offer a group reward to incentivize all members to make sure the group goals are achieved. 
C) Increase the size of the group so there is more peer pressure to perform. 
D) Make sure group goals are easily identifiable and achievable. 
E) Increase the size of the group so there are more resources than needed to accomplish group goals.

Question 15

When developing groups, there will almost always be disagreements and conflicts as members work to develop a common understanding. This stage of group development is called

Accepted Answer

A) forming. 
B) norming. 
C) performing. 
D) storming. 
E) adjourning. 
A) forming. 
B) norming. 
C) performing. 
D) storming. 
E) adjourning.

Question 16

An assembly line is an arrangement of workers and machines in which a product passes consecutively from one process to another in a set order until completed. The assembly line group exemplifies

Accepted Answer

A) pooled task interdependence. 
B) a virtual team format. 
C) transactional leadership. 
D) reciprocal task interdependence. 
E) sequential task interdependence. 
A) pooled task interdependence. 
B) a virtual team format. 
C) transactional leadership. 
D) reciprocal task interdependence. 
E) sequential task interdependence.

Question 17

Briefly explain the three types of task interdependence. Provide an example for each.

Accepted Answer

Pooled task interdependence exists when

Question 18

Cole's work group is responsible for creating product user manuals. The group is becoming increasingly frustrated with the development team, which continues to push out the dates for providing product information for the manuals. This is an example of

Accepted Answer

A) intragroup conflict. 
B) group conformity. 
C) group cohesiveness. 
D) group deviation. 
E) intergroup conflict. 
A) intragroup conflict. 
B) group conformity. 
C) group cohesiveness. 
D) group deviation. 
E) intergroup conflict.

Question 19

Explain what is meant by social loafing and what three specific steps that you would implement as a manger to reduce or eliminate this undesirable work behavior.

Accepted Answer

Social loafing is the tendency of indivi

Question 20

In comparing group sizing, members in a larger group ________ than members in a smaller group.

Accepted Answer

A) interact more with each other 
B) are generally more motivated 
C) find it easier to share information with one another 
D) have more resources at their disposal 
E) tend to be more committed 
A) interact more with each other 
B) are generally more motivated 
C) find it easier to share information with one another 
D) have more resources at their disposal 
E) tend to be more committed

A toy manufacturer wants to assemble a team to market a new toy across the country. A(n)________ group would be best for this purpose.

Raul knows there are tasks the team still needs to complete, but he chooses not to get involved in more activities as he is confident others in the group will pick up the slack. Raul is exhibiting

Define cross-functional teams and provide an example that illustrates how cross-functional teams can help an organization improve responsiveness to customers.

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating ________ groups.

Clive's manager appointed him to lead the marketing group because Clive emerged as a natural team leader in a previous assignment. Clive is now considered a(n)________ leader.

How might team meetings proceed with an overly cohesive team?

________ refers to increases in performance that result when individuals and departments coordinate their actions.

A(n)________ would be best suited for designing the long-term strategic plan for an organization.

A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates ________ task interdependence.

Ken was appointed by his manager to lead a new team. He is considered a

What are group norms? Detail the impact that the balance of conformity and deviance will have on a group's performance.

Group identity and healthy competition are consequences of group cohesiveness.

Kimberly suspects that some members of her command group are not contributing as much as other members and yet the overall goals of the group are being met. What could Kimberly do to minimize any social loafing that might be taking place?

When developing groups, there will almost always be disagreements and conflicts as members work to develop a common understanding. This stage of group development is called

An assembly line is an arrangement of workers and machines in which a product passes consecutively from one process to another in a set order until completed. The assembly line group exemplifies

Briefly explain the three types of task interdependence. Provide an example for each.

Cole's work group is responsible for creating product user manuals. The group is becoming increasingly frustrated with the development team, which continues to push out the dates for providing product information for the manuals. This is an example of

Explain what is meant by social loafing and what three specific steps that you would implement as a manger to reduce or eliminate this undesirable work behavior.

In comparing group sizing, members in a larger group ________ than members in a smaller group.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 15: Effective Groups and Teams

A toy manufacturer wants to assemble a team to market a new toy across the country. A(n)________ group would be best for this purpose.

Raul knows there are tasks the team still needs to complete, but he chooses not to get involved in more activities as he is confident others in the group will pick up the slack. Raul is exhibiting

Define cross-functional teams and provide an example that illustrates how cross-functional teams can help an organization improve responsiveness to customers.

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating ________ groups.

Clive's manager appointed him to lead the marketing group because Clive emerged as a natural team leader in a previous assignment. Clive is now considered a(n)________ leader.

How might team meetings proceed with an overly cohesive team?

________ refers to increases in performance that result when individuals and departments coordinate their actions.

A(n)________ would be best suited for designing the long-term strategic plan for an organization.

A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates ________ task interdependence.

Ken was appointed by his manager to lead a new team. He is considered a

What are group norms? Detail the impact that the balance of conformity and deviance will have on a group's performance.

Group identity and healthy competition are consequences of group cohesiveness.

Kimberly suspects that some members of her command group are not contributing as much as other members and yet the overall goals of the group are being met. What could Kimberly do to minimize any social loafing that might be taking place?

When developing groups, there will almost always be disagreements and conflicts as members work to develop a common understanding. This stage of group development is called

An assembly line is an arrangement of workers and machines in which a product passes consecutively from one process to another in a set order until completed. The assembly line group exemplifies

Briefly explain the three types of task interdependence. Provide an example for each.

Cole's work group is responsible for creating product user manuals. The group is becoming increasingly frustrated with the development team, which continues to push out the dates for providing product information for the manuals. This is an example of

Explain what is meant by social loafing and what three specific steps that you would implement as a manger to reduce or eliminate this undesirable work behavior.

In comparing group sizing, members in a larger group ________ than members in a smaller group.

Managers and Managing

The Evolution of Management Thought

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters