Exam 15: Effective Groups and Teams

A project team has worked through initial differences between members and reached a common view of individual roles and group goals. Everyone is energized to begin working together to achieve day-to-day tasks and realize the goals. Which stage of group development has just been completed?

Describe the differences between groups and teams and discuss how using groups and teams can help an organization gain a competitive advantage.

A group of customer service representatives at a call center who are managed by the same supervisor are part of a(n)

Managers often form and maintain ________ to make sure important issues continue to be addressed.

The software development and test teams work together closely to deliver new products. Until the software developers have written and tested the code for each new feature, the test team cannot begin its testing. This illustrates a(n)________ task interdependence.

Noelle recently joined a team of scientists who work together in a shared lab environment. All team members have the expertise and experience needed to develop next generation pharmaceutical products. Noelle is part of a(n)

High levels of cohesiveness can cause group members to be less focused on group goals and more focused on overall organizational performance.

________ reflect the behaviors and tasks that each member of a group is expected to perform because of his or her position in the group.

Jill is a member of a research and development team. Her weekly appraisal indicates that her personal contributions since joining the team are significantly lower than what she accomplished previously as an individual contributor. Jill's behavior exemplifies

To achieve high levels of motivation of a group with ________ interdependence, a manager should leverage his or her reward power to acknowledge individual performance.

When a group experiences high cohesiveness, it will exhibit

Eliza is part of a(n)________ group within her company and looks forward to Friday Funday each week, when members socialize in the break room at the end of the day.

Luca is the vice president of the finance department. He is part of a management team that also includes the CEO, CFO, and vice presidents from the marketing and production business units. Luca's management team is a(n)

Task forces are generally

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the ________ stage of group development.

Which statement is true about a command group?

To further promote innovation among team members, a manager should avoid

________ are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization.

A group exhibiting ________ may perform poorly due to an inability to evaluate and change its dysfunctional norms.

Managers of a multinational organization will mostly utilize virtual teams and rely heavily on face-to-face meetings to keep employees connected across regions.